Experience

• Movember Foundation

  Campaign Support Staff, Community Engagement Team

  Providing outstanding customer service for the Movember campaign across Canada
  Responded to LiveChat, email, Phone inquiries in regards to the Movember Campaign
  Supported engagement logistics for the Movember community
  Provided event and operations support to the Movember team as required throughout the campaign
  Spoke at events to increase public awareness of men's health issues and the work that the Movember Foundation does
  Processed online charitable donations for the campaign
  Handled ad-hoc requests such as accurate filing, mailing and database entries
  Proactively created relationships and ensured to recognize and thank supporters to further build rapport and connection with Movember
  Acted as the first point of contact, provided support, advice and up-to-date information to various members of the Movember team before, during and after the Movember campaign.
  Ensured that each member of the Movember community is treated with care and has a remarkable experience
  Processed online donations and assisted donors with donation issues, receipts, and other technical issues
  Used Microsoft Excel to produce reports, track participants, and other tasks
  

• YMCA of Greater Toronto

  Membership Sales and Service Representataive

  Handled membership inquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to connect member interests to program options.
  Provided information on all programs and services available resulting in membership registrations; Assisted members to understand membership options, payment plans and types
  Identified additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.)
  Member focused at all times, prioritized all responsibilities in order to seek opportunities to initiate conversations with members and prospective members
  Worked at a fast pace and juggled multiple tasks at once; communicated and worked with team to ensure maximum effectiveness
  Assisted members in resolving past due accounts, member concerns, and members’ behavior with the focus of providing a positive solution
  In collaboration with trainers, instructors, and other YMCA program staff, assisted and encouraged members to access additional appropriate programs offered in the facility
  Completed closing procedures, including announcements, cash balancing, and printing daily reports