Experience

• Wilmington University

  Adjunct Instructor

  Graduate course instructor in research, assisting students in development of research proposal for final thesis and Undergraduate course instructor in fundamentals of Market Research. Also designed and created online course content and instructional materials for research and market research courses.

• Wachovia Bank

  Financial Specialist / Officer

  Consulted and advised client base of 120 consumers and businesses on financial planning, asset management and investments.
  
  Produced over $10 million in bank services each month
  
  Ranked among top 20 banks in Mid-Atlantic region for overall monthly sales volume
  
  Awarded Top Performer honors 2 consecutive years for exceeding sales goals.

• IMS Health

  Sr. Account Manager

  Held various roles in the organization starting as a Data Entry Operator and growing within the organization through promotions to Quality Control Analyst, Account Service Representative, Sr, Client Service Analyst and then Sr. Account Manager. Received recognition and awards for excellence in client service and President's Club Honors for exceeding sales targets as Account Manager.

• IMS Health

  Sr.Manager, Data Acquisition, Global Operations

  Oversee all data acquisition operations, including budget, financials, recruiting of hospitals, physicians and panel management for 3 major syndicated offerings that generate over $15 million in revenue.
  
  Led the development and implementation of query tool offered to hospital suppliers that identifies key pricing indicators to save money and cut costs on medical supply purchases.
  
  Manage team of 25 including 18 offshore resources in positions of Account Managers, Database Analysts and Business Systems Analyst. Conduct interviews, training and performance evaluations.
  
  Coordinated and managed the development and implementation of edit tool created to increase efficiencies in edit process, reduce turnaround time to production and minimize internal resource time.
  
  Identified key standard operating procedures and introduced plan to team that has resulted in more efficient on-boarding of suppliers and increased compliance to program participation.
  
  Manage vendor relationships with outsourced companies to assure adherence to production guidelines for recruitment and maintenance of physician panel of over 8000.

• Harrison & Star

  Vice President, Strategic Research

  Supported account teams by providing strategic insight into markets and competitors through syndicated market research data.
  
  Worked closely with company president and management team to develop internal marketing plan, set direction, and facilitate new business pitches to pharmaceutical companies.
  
  Prepared and presented market analysis on competitive environment and market trends.
  
  Developed media plan and managed media schedule, spending and research.