Experience

• Canova Law Firm & Mediation Services

  Legal Assistant/ Bankruptcy Specalist

  Mainly accountable for providing support to attorneys in resolving routine and irregular legal issues.
  
  Enhanced client relationships in person and by phone with sensitivity and confidentiality.
  
  Prepared and filed District (Family and Civil) and Federal (Bankruptcy) documents, being familiar with a variety of the field's concepts, practices, and procedures.
  
  Ensured legal documents were processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines.
  
  Administered communication with the team to resolve challenges and ensure consistency and improvement in all processes.
  
  Researched diverse law sources such as statutes, record judicial decisions, legal articles, treaties, constitutions, and legal codes to prepare legal documents, such as briefs, pleadings, appeals, wills, contracts, etc.
  
  Reviewed and validated court documents, account data and attorney communications; Properly documented all account activity; Audited bankruptcy ledgers for accuracy and escalate findings to management.
  
  Knowledge of diverse legal softwares including Lexis-Nexus, Firm Manager, Time Matters, BestCase and Next Chapter.

• NorthWest Arkansas Community College

  Adjunct Instructor of Communication

  Mainly accountable for instructing students on public speaking, interpersonal, and business communication through online courses and in-person.
  
  Created long short and long-term educational goals with each student and charted their educational and professional plans for continence growth.
  
  Developed innovative training tools such as real-world practice exercises that facilitated the learning environment.
  
  Created and implement course agenda, lesson plans, and activities to meet course objectives.
  
  Created unique, student-centered lesson plans and assignments for each class to ensure maximum learning and knowledge retention.
  
  Evaluated student performance, and conducted advising with students, regarding academic performance and goal-setting.
  
  Fostered student commitment to lifelong learning by connecting course material to broader situations and current events.
  
  Created an online environment that manages and promotes student learning.

• NorthWest Arkansas Community College

  Instructor of Communication

  Wayne worked at NorthWest Arkansas Community College as a Instructor of Communication

• Hull Dermatology and Aesthetics / Northwest AR Clinical Trials Center

  Interim Business Director

  Design and develop strategic operating procedures to create efficiency, insure compliance, generate a revenue increase and grow customer satisfaction.
  
  Lead the ongoing evaluation of current programs and products, and provide recommendations for improvement. Manage and facilitate the company's growth initiative by purchasing new products and services to increase the customer base to include more 25-55 yr olds.
  
  Design and develop strategies to help the company with change and change implementation.
  
  Build and maintain partnerships with outside vendors and representatives to assist in creating a streamlined, curated list of profitable services, products and solutions.
  
  Effectively prioritize and manage multiple projects, with competing or overlapping interests.
  
  Develop and implement a new check out process that would accurately track inventory, decrease shrinkage and ensure accountability of product and service.
  
  Effectively coach, manage and mentor a team (seventeen direct reports) that is regionally and nationally recognized for service.
  
  Conduct analysis of current Employee Discount Program and design and implement a new Employee Discount Program that regulates usage and increases profitability for the companies bottom line.
  
  Member of ADAM, Association of Dermatology Administration and Management.

• BNSF Logistics

  Program Manager, Training and Development

  BNSF Logistics is an industry-leading transportation intermediary, committed to providing value to each of our customers through professional acumen, entrepreneurial drive, and individual commitment.
  
  Design and develop learning programs, curriculum, and materials to support operations, departmental, and leadership training initiatives.
  
  Lead the ongoing evaluation of learning programs, and provide recommendations for improvement. Manage and facilitate the company’s new hire orientation program.
  
  Serve as a role model for excellent instructional facilitation and develop those capabilities in others.
  
  Design and develop learning utilizing a full range of modalities including physical and virtual classroom, eLearning, and social and collaborative learning techniques.
  
  Build partnerships and serve as ongoing relationship manager for all HR-sponsored programs. Lead or contribute to design & customization of classroom & virtual content.
  
  Effectively prioritize and manage multiple learning projects.
  
  Develop and facilitate effective training programs to ensure individual and team development, as well as the achievement of goals.
  
  Collaborate and communicate with project stakeholders and subject matter experts on the analysis, design, and content development of learning programs.
  
  Develop the strategic learning solutions that address the performance gaps in the business and enable exceptional client service.
  
  Conduct in-market observations to gather feedback to support the improvement and enhancement of programs.

• BonnerBell Custom Clothing & Alterations LLC.

  Owner/ Creative Director

  Managed multiple employees at part-time and contract level.
  
  Hired, supervised, and motivated staffs to increase their efficiency; ensured staff was well-versed regarding clients' requirements and expectations.
  
  Structured and solved business problems, collaborated and coordinated with a range of internal stakeholders to make recommendations on a wide range of business issues.
  
  Established sales and service goals and objectives and ensured all communications plans were consistent with stated objectives and adhered to quality assurance standards.
  
  Managed wholesale business clients throughout NW Arkansas and the River Valley.
  
  Responsible for all аѕресtѕ of buѕinеѕѕ development and ѕtrаtеgiс рlаnning for the buѕinеѕѕ.
  
  Grew company from small at-home operation to regionally recognized company.
  
  Established and managed BonnerBell.com and its content.
  
  Demonstrated outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing.
  
  Managed full creative teams and multiple partners/vendors; responsible for all budgeting and scheduling of client.
  
  Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability.
  
  Designed and implemented business plans and strategies to promote the attainment of goals.
  
  Business featured in/on: Citiscapes Metro Monthly, Celebrate Magazine, Idle Class, KNWA/NBC, The City Wire, KFSM/CBS, Arkansas Democrat Gazette, and KUAF/NPR.
  
  Supervised the work of employees and provide feedback and counsel to improve efficiency and effectiveness.