Experience

• Ferguson Enterprises

  Network/Desktop Support Analyst

  Tenure with Ferguson technical support servicing 1,800 locations in the
  US and Canada. Gained experience with technologies, systems, devices, operating systems, and applications.
  • Used HP Network Node Manager to monitor Cisco switches and routers.
  • Configured IPv4, ACL’s, VOIP, BGP and OSPF routing protocols.
  • Implemented port security on Cisco switches

• Ferguson Enterprises

  Systems Administrator

  •Configured COTS products, Windows XP, Windows 7 for administration, client use and network access.
  •Scheduled Windows OS update and patches using Altiris Management Console.
  •Created and administered user/group accounts in Active Directory using MS Server and set
  file and folder permissions on accounts.
  •Modified Registry settings when necessary to resolved OS conflicts.
  •Responsible for Outlook Webmail and creating Outlook Server accounts.
  

• AAC Inc

  Desktop Systems Engineer

  Responsible for installation, configuration and use of a wide range of COTS desktop and network software, and COTS desktop hardware for AAC clients.
  • Configuring, installing and troubleshooting Windows 7 OS, Dell OptiPlex desktops, tablets and laptops.
  • Supporting handheld/portable devices, docking stations and Citrix thin clients.
  • Installing Apple IOS products to MAC and iPhone devices.
  • Working with IT team to perform technical analysis and resolution to NLM clients and staff using MS Lync, automated ticketing and ITIL best practices.
  • Creating user accounts in Windows 2003 Active Directory and setting up file, folder permissions using Windows group policy.
  • Adding devices to the NLM.NIH domain when necessary
  • Creating NLM-NIH Dell OptiPlex desktops pc’s via Altiris Deployment server.
  • Using Altiris Server to send pc applications such as: Voyager, Adobe Flash, Shockwave and Acrobat Reader and WinZip.
  • Activation and configuring of Blackberry and IPhone devices.

• New York Presbyterian Hospital

  IS Rollout Technician

  Project leader adding proficiency with Windows 7 applications, medical applications
  and image deployments.
  • Responsible for imaging Windows 7 workstations for distribution throughout NYP campus.
  • Install and support various medical applications and health records software, while adhering to HIPPA guidelines.
  • Managing print server installs and driver updates.
  • Surveying and preparing sites for computer equipment installation and replacement

• Bryant & Stratton College

  Adjunct Professor

  Adjunct Professor at a university level demonstrating knowledge and expertise with computing systems, concepts and proficiency in communicating complex technical concepts.
  • Fundamentals of Wireless Networking
  • Managing and Troubleshooting Networks
  • Security Plus
  • Instructed students on fundamentals of Wireless Networking.

• Christopher Newport University

  Associate Professor

  Instructing college students’ in computer applications.
  • Trained, supervised and monitored college students progress in the understanding of computer
  applications and Windows 7 architecture and troubleshooting.
  • Implemented IT curriculum based objectives for learning Microsoft Office Applications and basic
  UNIX functions and commands.
  • Created presentations and lectures to facilitate learning objectives using MS Office 2003, OCR
  software and scanning tools.
  • Responsible for instruction related to computer security and social trends.