Resume

• 2009

  Master of Arts (M.A.)

  History

  Central Missouri State University

  ITIL Foundations

  ITIL Certified

  CompTIA A+

  CompTIA

  comp001021009269

  HDI Manager Certification

  HDI

• 2002

  Bachelor's degree

  Criminal Justice

  Sigma Tau Gamma

  Central Missouri State University

• Technology

  Management

  Marketing Strategy

  Customer Service

  Computers

  Objection Handling

  Public Speaking

  Education

  Microsoft Office

  Heywood

  Thomas

  State Fair Community College

  Blue Cross and Blue Shield of Kansas City

  Getronics

  Office Depot

  Kansas City Metropolitan Area

  Incident

  Blue Cross and Blue Shield of Kansas City

  Sedalia

  Missouri

  I gave lectures on American history designed to engage students and help them reach their educational goals.

  Adjunct Instructor of History

  State Fair Community College

  Kansas City

  Missouri Area

  I provide technical support for Blue Cross Blue Shield employees ranging from data retrieval to system recovery.

  Team Lead

  Getronics

  Kansas City

  Missouri Area

  I provided desktop support to Enterprise users and helped setup and configure Windows 10 and Windows 7 Virtual Machines and laptops

  Desktop Support Specialist

  Getronics

  I marketed computers and services to customers.\nI repaired computer software and hardware problems. \nI I accessed security threats to user PC's and dealt with them as needed.

  Office Depot