Resume

• 000

  Served as senior leader and project manager in the planning and development of $1

  000+ learning management system. Provided hands-on research and consulting including auditing of bilingual insurance and securities licensing curriculum across multiple states. \n•\tExecuted process documentation and business efficiency analysis for 100+ member business units\n•\tDesigned and developed components of company-wide Learning Management System \n•\tDirected data project management and ad-hoc Query Management Facility research \n•\tAdvised senior management on Hispanic market expansion initiatives for 10

  000+ member sales force

  Sr. Business Analyst

  Greater Atlanta Area

  Citigroup

  Greater Atlanta Area

  Departmental faculty responsible for instruction and supervision of 100+ students in applied micro and macroeconomics. Served as Departmental expert in STATA programming

  advising expansion of quantitative applications across the Economics curriculum. \n\nPrinciples of Macroeconomics (undergraduate)

  Spring 2014

  Fall 2014

  Spring 2015

  Fall 2015\nPrinciples of Microeconomics (undergraduate)

  Spring 2014

  Instructor of Economics

  Morehouse College

  Greater Atlanta Area

  Served as senior researcher responsible for expertise in quantitative methods and data management (using STATA and SAS)

  finance and tax policy

  cross-sector employment dynamics

  and income and expenditure analysis in the production of high-quality

  media-cited research and technical reports. \n\nAffiliated Research Centers: Fiscal Research Center; Center for State and Local Finance

  Doctoral Fellow & Research Assistant

  Georgia State University - Andrew Young School of Policy Studies

  Spanish

  English

  Citigroup/United Negro College Fund Fellowship

  2003-2005

  United Negro College Fund/Morehouse College

  Morehouse College Academic Scholarship Award

  2002-2005

  Morehouse College

  Dean’s Fellowship

  2012-2015

  Andrew Young School of Policy Studies

  Georgia State University

  Master’s Degree

  Economics

  CIEE Seville Study Center at Universidad de Sevilla

  Certificate

  Teaching Development; English as a Second Language

  Magna Cum Laude Honors

  Bachelor's Degree

  - Degree completed in conjunction with School of Business & Economic Sciences at Universidad de Sevilla; Seville

  Spain

  Economics

  Spanish

  Doctor of Philosophy in Public Policy (ABD*)

  *I have completed all required doctoral course work and passed the core comprehensive exam.\n\n- Affiliated Research Centers: Fiscal Research Center; Center for State and Local Finance

  Fields: Public Finance & Budgeting; Urban & Regional Economic Development

• Georgia was a magnet for lower income folks over the past 20 years

  By David Pendered A new study from Georgia State University reveals that Georgia generally attracted lower income taxpayers during the boom of the 1990s and through the Great Recession

  to 2011. Specifically

  the report determined that individuals moving into the state had lower adjusted gross income than those leaving the state.

  Sherman's Work Cited by Media

  Research

  Data Modeling

  Financial Analysis

  Performance Management

  Strategic Planning

  Big Data

  Spanish

  Sustainability

  Project Management

  Forecasting

  Machine Learning

  Statistics

  Data Management

  Econometrics

  Data Analysis

  Economics

  Statistical Data Analysis

  Leadership

  Data Collection

  Analysis

  Cooper

  Sherman

  Cooper

  Delta Air Lines

  Morehouse College

  Andrew Young School of Policy Studies

  Georgia State University

  Citigroup

  Mastercard

  Georgia State University - Andrew Young School of Policy Studies

  Spelman College

  Operation HOPE

  TALK International

  McMaster-Carr

  Cross-departmental management and improvement of supply chain business processes from warehouse efficiency to Sales and Marketing. Directed implementation and operational training efforts of branch-wide printing and warehouse distribution system to increase capacity and system response time by 10%. Managed Marketing research

  risk

  forecasting

  and sales promotion leading to the prospecting of over 400 new accounts. Facilitated incoming sales and management of complex customer accounts. \n•\tDirectly managed team of 12 sales process analysts

  cross-departmental correspondence

  planning

  and training efforts\n•\tManaged performance and administered quarterly/annual evaluations of direct reports \n•\tDesigned and executed Mainframe/SQL testing applications to improve operational efficiency and cost-effectiveness\n•\tConducted regular inter-industry financial research (including SEC filings)

  economic forecasting

  and trend analysis\n•\tPerformed regular risk analysis to evaluate financial/credit stability of current and potential commercial customers\n•\tDirected Marketing

  strategic planning

  and customer expansion efforts\n•\tCommunicated directly with Spanish-speaking customers regarding account status and business projects

  Supervisor/Manager- Sales

  Marketing

  Special Projects

  Greater Atlanta Area

  McMaster-Carr

  Greater Atlanta Area

  Language school faculty responsible for Spanish language instruction and curriculum design.

  Instructor of Spanish Language

  TALK International

  Greater Atlanta Area

  Vice President

  Research and Impact

  Operation HOPE

  Atlanta

  Georgia

  Senior member of Operation HOPE’s management team with organization-wide

  executive responsibility for operational analytics and insights

  including: oversight and design of data collection procedures; strategy

  governance

  design

  and investment planning of big-data infrastructure

  SaaS platform

  and enterprise analytics software suite; model-based customer insights across market footprint of 20+ U.S. states

  9 South-African provinces

  125+ locations

  100K+ annual customers; direct management of team of data

  analytics

  and systems professionals across 4 states. Served as the subject-matter expert in predictive and explanatory analytics for HOPE’s internal stakeholders (Boards of Directors

  C-Suite Leaders

  Operations

  Marketing

  Sales Development) and financial- and public-sector partners (11 of Top 50 U.S. Commercial Banks by Assets; Financial Regulatory Agencies: OCC

  FED

  CFPB

  FDIC). As HOPE’s principal economist

  also responsible for driving organizational research and thought leadership initiatives.

  Vice President

  Operational Analytics

  Operation HOPE

  Purchase

  New York

  Vice President Data Engagement

  Data Strategy & Management

  Chief of Staff to Chief Data Officer at Mastercard.

  Vice President Data Engagement

  Data Strategy & Management—Chief of Staff to Chief Data Officer

  Mastercard

  Greater Atlanta Area

  Full-time faculty and Departmental quantitative methods expert

  having instructed 13+ sections and supervised 120+ students in advanced econometrics and business analytics covering topics from OLS regression through multinomial and ordered logistic regression. Also served as Department’s faculty liaison with Bureau of Labor Statistics (BLS) Atlanta Branch—responsible for client-facing relationship management with economists and BLS high-level leadership and Departmental expertise on governmental data products. \n\nEconometrics (undergraduate)

  Spring 2016

  Fall 2016

  Spring 2017\nEconometrics Lab (undergraduate)

  Spring 2015

  Fall 2015

  Spring 2016

  Fall 2016

  Spring 2017\nEconomics-Management Practicum (undergraduate)

  Spring 2017\nPrinciples of Microeconomics (undergraduate)

  Spring 2016

  Fall 2016\nPrinciples of Macroeconomics (undergraduate)

  Fall 2015

  Spring 2016

  Spring 2017

  Instructor of Economics

  Spelman College

  Greater Atlanta Area

  Departmental faculty responsible for instruction of large-capacity sections and supervision of 500+ students in global economics and data applications. Served as inaugural technology-enhanced instructor responsible for design

  implementation

  and delivery of data and content via Apple platforms. \n\nDepartment of Economics--\nThe Global Economy (undergraduate)

  Summer 2011

  Fall 2011

  Spring 2012

  Summer 2012\nPrinciples of Macroeconomics (undergraduate)

  Spring 2011\nPrinciples of Microeconomics (undergraduate; guest lecturer)

  Spring 2013\n\n\nDepartmental faculty responsible for instruction of courses in elementary and intermediate Spanish language and culture. \n\nDepartment of Modern & Classical Languages--\nElementary Spanish I (undergraduate)

  Spring 2007

  Summer 2007

  Fall 2007

  Spring 2008

  \nSummer 2009

  Fall 2010\nElementary Spanish II (undergraduate)

  Fall 2008

  Spring 2009 \nIntermediate Spanish I (undergraduate)

  Fall 2008

  Spring 2009

  Instructor of Economics and Spanish Language

  Andrew Young School of Policy Studies

  Georgia State University

  Served as senior portfolio manager in the daily operational and long-term strategic planning efforts of the Delta American Express SkyMiles Credit Card

  MasterCard

  and SunTrust Check Card partnerships. Responsible for delivery of $800 million annual revenue stream

  loyalty program management

  customer acquisition and retention efforts

  active portfolio marketing

  and risk management processes. Actively engaged partners in the coordination of contractual obligations. Operated as risk and consumer behavioral analytics expert in the development and execution of market growth and segmentation practices. \n•\tManaged key components of SunTrust Check Card product launch leading to acquisition of 6000+ cards during 1st month\n•\tCoordinated SunTrust ATM Channel planning

  contracting

  ATM installation

  and on-going maintenance efforts \n•\tDirected daily partner communications and planning sessions \n•\tResponsible for coordination of information technology support for product enhancements \n•\tExecuted promotional performance analysis and consumer tracking reports \n•\tServed as cross-functional business liaison for consumer-based issues resolution and frequent flyer program enrichment\n•\tDeveloped and implemented consumer-based promotional communications and marketing channel strategy\n•\tFacilitated ad agency relations and creative marketing materials development processes

  Sr. Associate

  Co-Brand Credit/Debit Partnerships

  Greater Atlanta Area

  Delta Air Lines