Resume

• 2018

  Doctor of Business Administration

  Currentky pursuing degree

  Human Resources Management/Personnel Administration

  General

  Cleveland State University

  Certified Healthcare Access Manager (CHAM)

  National Association of Healthcare Access Management (NAHAM)

• 2006

  Master's

  Coursework included: Training Program Design

  Performance Management

  Organizational Change

  Recruitment

  Employee Selection Procedures

  Survey Development

  Management

  Coaching & Development

  and the Legal guidelines for employment decisions.

  Industrial & Organizational Psychology

  Member of Society for Human Resource Management (SHRM)\nMember of Society of Industrial and Organizational Psychology (SIOP)

• 2001

  Bachelor's

  Coursework included: Compensation Analysis

  ERP Systems Technology

  Management

  Sales & Marketing

  Leadership

  Accounting

  and Business Finance.

  Human Resources Management

  Sigma Iota Epsilon

• Analysis

  Management

  Budgets

  Interviews

  Performance Management

  Recruiting

  Change Management

  Personnel Management

  Job Analysis

  Leadership Development

  Program Management

  Employee Training

  Employment Law

  Americans with Disabilities Act

  Deferred Compensation

  Coaching

  Leadership

  Performance Appraisal

  Training

  Human Resources

  Bible

  Scott

  Bible

  Press Ganey

  The University of Akron

  The University of Akron

  Barrett & Associates

  Inc.

  TGI Friday's

  Summa Health System

  Summa Western Reserve Hospital

  Akron

  OH

  •Coordinated

  scheduled & taught leadership development courses.\n•Coached and trained employees on computer technology.\n•Developed budgets and quarterly reports for my job function.\n•Project lead for system-wide initiatives.\n•Performed gap analyses to identify which competencies managers and supervisors needed further development.\n•Developed surveys to assess satisfaction of programs.

  Human Resources Development Instructor

  Summa Health System

  Summa Health System

  Manager

  Interviewed and hired new employees using structured interviews and personality measures to meet staffing levels.\nManaged a staff of 40 on a daily basis.\nSuccessfully increased liquor sales by $1

  000/month using a training seminar that I had developed and administered.\nConducted performance appraisals bi-annually and used the information to coach employees and discuss any problems they faced in the organization.\nWorked within a budget to meet labor costs and food costs on a daily

  weekly

  and monthly budget.\nDeveloped strong customer service skills in this role

  resolved many complaints and problems by meeting the customers needs.

  TGI Friday's

  College Instructor

  Coached and developed students in an Introductory Psychology course to aid individuals in achieving course goals.\nUsed multi-media presentations to assist in teaching class material.\nLectured in three classrooms with 40 students or more.\nReceived consistent

  above average ratings from the students for my effectiveness as an instructor.

  The University of Akron

  Press Ganey

  Ohio Region

  Patient Experience Advisor

  Coached over 100 adult students in one-on-one sessions to develop their skills to use computer hardware and software efficiently.\nTook a lead role and used my own initiative to develop coaching tools and used them to train students to reach higher levels of learning.\nDeveloped and administered a survey to measure to adult students level of satisfaction with the adult student center and the tools that were used.

  The University of Akron

  The University of Akron

  Akron

  OH

  •Coached and developed students in a statistics course (Qualitative Business Analysis) to aid individuals in achieving course goals.\n•Used multi-media presentations to assist in teaching class material.\n•Lectured in classrooms with 30 students or more.\n•Taught statistical techniques and concepts using statistical software.

  Visiting College Lecturer

  Worked as project manager to administer clerical testing for hiring decisions in the public sector.\nInterviewed employees and managers during job analyses to identify major work behaviors and develop job descriptions in accordance with the EEO Uniform Guidelines.\nDeveloped and administered job knowledge tests

  in-basket exercises

  and other job-related measures for use in public sector entry-level and promotional selection decisions.\nWorked with clients to expeditiously score and report personality and other entry-level results in the private sector.\nUsed SPSS statistical software to clean employment data files and run analyses to determine adverse impact.\nAssisted in writing expert witness reports for use in employment discrimination litigation.

  Barrett & Associates

  Inc.

  Assistant Professor of Practice

  The University of Akron

  Summa Western Reserve Hospital

  Cuyahoga Falls

  OH

  •Managed a staff of 31. Areas responsible for: Central Scheduling Patient Registration

  Financial Coordinators

  Emergency Department and Surgery Center Registration\n•Utilized critical thinking skills to evaluate and design jobs across departments in the hospital.\n•Met with area physicians to help align the physicians’ offices goals with the hospital and community.\n•Worked with other Summa leaders to bridge departments and meet system-wide goals through Gap Analysis.\n•Implemented and designed tip sheets and learning tools to educate and train staff to increase accuracy and improve customer service.

  Director

  Patient Access Services

  Society for Human Resource Management