Resume

• 2003

  MS

  Instructional Systems Design

• 2002

  ElectroNet

  Greater Atlanta Area

  Director

  Human Resources

  Honeywell

  Orlando

  FL

  Acted in a key leadership role for the strategic development

  implementation

  and sustainment of a centralized Global HR Operations team. Focused specifically on leading the effort to develop a cohesive and strategic knowledge management approach for Human Resources. Oversaw the implementation of new service delivery tools

  including knowledge management and case management tools which would be used to revitalize the employee experience and support the Human Resources service delivery effort.

  Senior Manager

  HR Knowledge Management and Employee Experience

  The Walt Disney Company

  Responsible for the planning

  analysis

  design

  development

  implementation

  evaluation

  and project management of learning solutions for Walt Disney Parks and Resorts. Accountable for partnering with dynamic teams of Instructional Designers

  Writers

  Graphic Designers

  Desktop Publishers

  Evaluation Experts

  Courseware Developers

  Client Representatives

  and Subject Matter Experts to develop high-quality

  efficient

  and effective learning solutions.\n\nKey Results:\n•\tDesigned and developed classroom-based system and sales training and job aids for more than 5

  000 resort Cast Members for the Magic Your Way ticketing initiative.\n•\tDeveloped modular

  blended learning solutions for a new time and attendance system. Solutions included: multiple web-based and instructor led modules

  as well as just-in-time job aids for the system.\n•\tPartnered with the Disneyland Resort Safety Team to develop a program to comprehensively minimize accidents through education. The curriculum included a blend of instructor led and eLearning courses to ensure maximum effectiveness.

  Walt Disney Parks and Resorts

  Manager

  Web Development Applications

  Manager of Web Applications Development and Design group. Responsible for coordination of FTE employees

  student interns

  and DIS students within group. Project manager of Web Applications and Instructional Development Group. Interacted with managers of other groups

  faculty

  staff

  and students in the School to achieve positive results aimed toward the overall mission of the School. Member of numerous teams within SOIS that function as the decision-making support structure of the School. Cold Fusion programming

  database development

  interface design

  and tech support.\n\nKey Results:\n•\tDeveloped and implemented plan of action for moving web-based distance learning courses from “in house” developed learning management system software to University backed Blackboard.\n•\tObtained Electronic Campus Certification through Blackboard

  enabling the group to perform more advanced manipulation of Blackboard.\n•\tPlanned development of “in house” applications that greatly assist day-to-day operations of the School.\n•\tCoordinated and implemented a revision and move of course

  school

  and other hosted sites to a new server. Upon completion of this move

  websites had more stability and features available for students.

  The Florida State University

  The Walt Disney Company

  Orlando

  Florida Area

  Leading a team responsible for optimizing HR functional areas across the Enterprise. Facilitating partners and leadership of all levels to consider creative ways of fulfilling the HR Service delivery vision. Responsible for ensuring successful realization of an enhanced employee experience and greater effectiveness and efficiency.

  Senior Manager

  Global HR Operations Business Integration

  Orlando

  FL

  Led a team responsible for the successful development and execution of the enterprise-wide

  integrated change management strategy for the implementation of a global applicant tracking system. Responsibilities included working with internal and external project partners and client stakeholders throughout North America

  Asia-Pacific

  and Europe to identify areas of change

  and overseeing the development and implementation of communication

  training

  and stakeholder engagement plans to ensure a successful go live and post-launch sustained user adoption.\n\nKey Results:\n•\tDirected the identification of skill gaps and process changes for over 1

  000 employees worldwide impacted by the new applicant tracking and onboarding systems.\n•\tOversaw the planning and execution of the change management and training approach to ensure employees were prepared for the system go live and sustainment.\n•\tPartnered with organizational leadership and stakeholders to ensure there was a successful post implementation infrastructure in place to ensure the sustained

  long-term realization of benefits and improvements resulting from the new systems.\n•\tManaged the strategic development and delivery of the worldwide communication plan for the internal career portal launch for 110

  000+ employees

  Cast Members

  and Imagineers.

  Organization and Change Manager

  The Walt Disney Company

  Integral member of Internet/Intranet development and design team. Performed object oriented web application development

  designed web pages

  and coded new programs primarily using Cold Fusion and SQL Server. Specialized in planning

  implementation

  and development of E-commerce applications. Excelled in ensuring that clients were pleased with products and services provided to them. Primary “trouble shooter” for department – addressed and rectified numerous technical issues and participated in ongoing support systems both internally and externally.\n\nKey Results:\n•\tDeveloped back-end applications for Florida Public Service Commission. Key player in ensuring 99% uptime for web site thus providing consumers with the ability to obtain important information on utility regulation

  file complaints

  find contact information

  and much more 24 hours a day.\n•\tDeveloped and designed E-commerce sites in cooperation with advertising partner for a university bookstore and local sporting goods store. Sites had a dramatic

  long-term increase in traffic and sales. Profits from these sites exceeded expectations by 300%.\n•\tIncreased customer satisfaction with web development department through open communication and multiple project status updates.

  ElectroNet

  The Walt Disney Company

  London

  United Kingdom

  Key leadership team member the formation of the Global HR Operations organization focused supporting the EMEA region. Led a geographically diverse team through change associated with new process

  technology

  and global clientele. Developed strategic direction for Global HR Operations EMEA team in partnership with clients and partners across the region. Drove processes alignment and implementation of new technology and tools to create a culture of innovation in HR service delivery

  Senior Manager

  Global HR Operations - Europe

  Middle East

  and Africa (EMEA)

  Partnered with client organizations to strategically align training and development goals with business objectives. Led teams in the analysis

  design

  implementation and evaluation of over $1 million of employee development projects on an annual basis. Researched industry trends and benchmarked with internal and external learning organizations to implement plans to increase business effectiveness and improve quality.\n\nKey Results:\n•\tDeveloped and implemented an approach for authoring reusable content that could be leveraged in learning programs across multiple lines of business.\n•\tSpearheaded the design

  development

  and evaluation of training programs on how to recognize

  report

  and correct unsafe situations to create a safer environment for Guests and Cast Members.\n•\tLed a team of designers and programmers to develop an innovative

  game-based learning solution that improved loading efficiency on theme park attractions.\n•\tIncreased user adoption of Disney’s virtual classroom system through targeted marketing and increased virtual offerings of instructional programs.\n•\tLed the successful implementations of numerous Electronic Performance Support Systems to provide just-in-time support for clients

  which reduced classroom-based training time and increased audience performance.

  Walt Disney Parks and Resorts

  The Walt Disney Company

  Orlando

  FL

  Led enterprise-wide Human Resources Integrated Talent Management effort

  specifically focusing on transforming the Learning and Development function and developing a global

  enterprise-wide learning strategy. Managed the endeavor by developing and implementing processes and tools to ensure successful alignment to and delivery of project objectives. Partnered directly with senior leadership to establish priorities and success measures and direct efforts towards achieving post implementation goals.\n\n•\tEstablished and managed implementation timelines and key milestones to ensure all deliverables were completed in accordance with project parameters.\n•\tLed the coordination of functional partners

  including

  Finance

  Employee Relations

  Compensation

  HRIS

  and Org Management to ensure effective and implementation and that all decisions were made in accordance with Company policy

  US

  and international law.\n•\tDeveloped a repeatable change management approach and tools to be leveraged by senior leadership as they oversaw organizational transitions.\n•\tPerformed detailed analysis on various functions within Learning and Development to identify opportunities to realize organizational transformation and savings goals.

  Manager

  Integrated Talent Management

• 1995

  BS

  Information Studies

• Program Management

  Management Consulting

  Onboarding

  Process Improvement

  E-Learning

  Instructional Design

  Strategic Human Resources Leadership

  Business Process

  Customer Satisfaction

  Project Planning

  Change Management

  Learning Management

  Information Technology

  Blended Learning

  Performance Management

  Human Resources

  Communications Planning

  Project Management

  Organizational Development

  Strategic Planning

  Miller

  Ryan

  Miller

  The Walt Disney Company

  The Florida State University

  Honeywell

  Walt Disney Parks and Resorts