Resume

• 2011

  Master of Arts (M.A.)

  Spanish Translation Studies

  Graduate Research & Teaching Assistant (2011-2013)\nStudy Abroad to Costa Rica (2012)

  University of North Carolina at Charlotte

• 2006

  Bachelor of Arts (B.A.)

  Minor: Business Administration

  Spanish

  Student Alumni Council (President 2009-2010)\nParticipated in Faculty-Led Study Abroad to Costa Rica (2008)

  Winthrop University

• Public Speaking

  PowerPoint

  Nonprofits

  Community Outreach

  Event Planning

  Social Media

  Spanish

  Editing

  Teaching

  Research

  Data Analysis

  Sales

  Fundraising

  Customer Service

  Microsoft Office

  Higher Education

  Social Networking

  Time Management

  Cave

  MA

  Renee

  Cave

  MA

  Aiken Technical College

  First Citizens Bank and Trust Company

  Inc.

  York Technical College

  Winthrop University

  Local Lengua

  LLC

  UNC Charlotte

  RoundPoint Mortgage Servicing Corporation

  Processed up to 100 customer transactions per week including deposits

  withdrawals and loan payments. Analyzed current and potential customer needs to recommend appropriate bank products and services. Monitored and maintained personal drawer and bank vault by accurately balancing funds daily. Assisted in ordering

  receiving

  verifying

  and distributing cash

  Teller

  Columbia

  South Carolina Area

  First Citizens Bank and Trust Company

  Inc.

  Taught introductory level Spanish courses. Designed curriculum for online and hybrid courses. Assisted in implementing departmental changes to teaching materials.

  Aiken Technical College

  UNC Charlotte

  Hired as graduate assistant in the Department of Languages & Culture Studies to assist department faculty in research and course development and teach introductory college level Spanish courses to 120 students.

  Graduate Research & Teaching Assistant

  Charlotte

  North Carolina Area

  Rock Hill

  South Carolina

  Taught introductory college level Spanish courses. Assisted in implementing departmental changes to Spanish courses. Designed curriculum for hybrid courses with combined online and in-person activities. Participated in professional development sessions to improve effective teaching and advising techniques

  Adjunct Spanish Instructor

  York Technical College

  Rock Hill

  South Carolina

  Joined Enrollment Services team as Bilingual Admissions Counselor to assist in recruiting

  admitting and advising students of Hispanic background along with over 5000-student body population. Served as liaison for Deferred Action for Childhood Arrivals (DACA) and non-immigrant visa students. Researched and identified trends in prospective and current students of diverse populations. Managed bilingual work-study and part-time student workers.

  Bilingual Enrollment Services Counselor-Admissions

  York Technical College

  Local Lengua

  LLC

  RoundPoint Mortgage Servicing Corporation

  Charlotte

  North Carolina Area

  Processed up to 100 calls a day from English and Spanish speaking customers by assessing their needs and referring tasks to the appropriate department. Completed outbound call campaigns to cure delinquent accounts and sell company products. Initiated required action for order changes

  including the maintenance of order/customer information files and communicated changes.

  Bilingual Customer Service Specialist

  Rock Hill

  South Carolina

  Joined the Office of Alumni Relations Team as a fellow tasked with various projects to enhance alumni relationships. Managed 3 key projects to research and rebrand alumni events and engagement.

  CASE Jupiter Fellow (Office of Alumni Relations)

  Winthrop University

  International Scholar Honor Society

  Phi Beta Delta

  NAFSA Diversity Impact Program Participant 2016

  Member

  NAFSA Association of International Educators

  Spanish