Resume

• 1990

  Majored in Pyschology

  Psychology

  MediNotes EMR: Trainer Certification

  Landmark Seminar Series

  \"BSM Connection for Bariatrics\" Course- Providing Effective Patient Education

  Dr. Paul O'Brien's Lap-Band Patient Management Workshop

  Landmark Assisting Program

  Landmark Forum

  \"BSM Connection for Bariatrics\" Course- Bariatric Surgery: Recognition and Management of Complications

  \"BSM Connection for Bariatrics\" Course- Food Addiction

  \"BSM Connection for Bariatrics\" Course- Gastric Bypass

• 1986

  High School

  Calallen High School

• Wellness

  Healthcare Information Technology

  Microsoft Excel

  Cross-functional Team Leadership

  Healthcare

  Sales

  Process Improvement

  Program Management

  Marketing

  Public Speaking

  Leadership

  Training

  EMR

  Coaching

  Microsoft Office

  Strategic Planning

  Change Management

  Customer Service

  Team Building

  Recruiting

  Allen

  Paul

  Allen

  Bosley

  Jenny Craig

  TLCEdge at Texas Health Resources

  AIGB - True Results

  Bally Total Fitness

  Venus Concept

  AIGB - True Results

  Online Trading Academy

  Dallas

  Texas

  Training Specialist Team Lead (08/07– 02/09)\n• Designed

  developed

  and implemented training programs for the Corporate offices

  Surgery Centers

  Aftercare Centers

  and Diagnostic Centers in Texas

  Arizona

  and Georgia with responsibilities that included: \n• Developed training programs which provide various end users with the skills needed to manage the group’s business processes.\n• Presented training programs in time frames

  settings

  and formats conductive to the specific user group who requires training including classroom

  webinars

  and one-on-one.\n• Assessed training needs and training effectiveness using skills assessments and other feedback mechanisms and provide necessary guidance to the end user.\n• Developed user documentation as needed to include customized user guides to ensure that the end users achieve maximum benefit from the software.\n• Delivered training to end users in the organization to use multiple integrated software programs efficiently and effectively in support of business objectives.\n• Responsible for designing

  delivering

  and improving in-house software applications training programs and related course ware.\n• Provided training in other corporate areas such as: customer service

  sales

  potential patient & patient education

  PCP education

  e-learning

  and patient experience.\n\nMarketing Development Specialist (2/05 – 08/07)\n• Conducted seminars in multiple markets throughout Texas

  and in outlying area seminars.\n• Developed

  coordinated

  and facilitated at expositions

  health fairs & Primary Care Physician Conferences.\n• Acted as Patient Advocate as needed in multiple Texas markets.\n• Trained new Patient Advocates on essential daily duties including: facilitating seminars

  pre-surgical educational consultations

  post surgical education

  PCP referrals

  facilitating support groups

  and coordinating with facility Administrators

  surgeons and their staff on corporate objectives.

  Marketing Development Specialist/ Training Specialist Team Lead

  AIGB - True Results

  Dallas

  Texas

  Managed development and implementation of projects for bariatric program working with cross-functional team of Medical Professionals

  Sales Team

  Insurance Specialists

  Marketing Specialists

  and the Corporate Team to meet program objectives. Presented detailed project summaries to senior-level management and conducted post-implementation analysis to determine areas for patient experience and process improvement.\n• Acted as Program Director in clinic to educate

  motivate

  and sell patients on benefits of surgical weight loss including develop and deliver one-on-one consultations as well as facilitate local & outlying seminars.\n• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. \n• Defined and initiate projects

  and assign individuals to manage implementation

  schedule

  and performance of component projects

  while working to ensure the ultimate success and acceptance of the programs. \n• Maintained continuous alignment of program scope with strategic business objectives

  and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. \n• Coached

  mentored and lead personnel within a cross-functional team environment.\n• Conducted Needs Analysis and implemented process improvements.\n• Directed the coordination of all implementation tasks involving internal and third party vendors on process implementation.

  Program Project Manager

  TLCEdge at Texas Health Resources

  Dallas

  Texas

  • Primary functions included management

  team training and development

  business analysis

  strategic development

  sales

  customer service and experience

  Merchandising & Presentation

  training of facility staff

  and sales performance and counseling of clients to achieve successful weight loss

  center profitability

  and quality control of services.\n• Interim Assistant Regional Trainer: analyzed and trained area locations to increase employee performance

  sales

  profit

  and branding of company image.\n• Used company Core Competencies of: Developing Direct Reports

  Hiring & Staffing

  Drive Results

  Building Effective Teams

  Business Ethics

  Customer Focus

  Presentation Skills

  Productive Work Habits

  Confronting Direct Reports and Self Skills managed facility

  Profit and Loss

  staff hiring

  training

  quality assurance

  facility inventory

  reports for profit

  sales and performance goals

  customer experience.\n• Successes: Increased business revenue by 65% in 2 years. Had “Top 10 Consultant” multiple months across United States Market.

  Center Director

  Jenny Craig

  Houston

  Texas

  Online Trading Academy empowers people to define

  achieve and believe their WHY. Online Trading Academy Houston is proud to serve the community by offering the best in financial education at our state-of-the-art center. Since 1997

  Online Trading Academy has been committed to teaching professional-level trading skills through a systematic rules-based methodology using risk management and technical analysis strategies. Trade with the confidence of the pros as you learn from experienced

  professional traders who deliver personalized hands-on instruction.

  Education Counselor

  Online Trading Academy

  Houston

  Texas

  Serve as a Senior Counselor hosting patient consultations where I am responsible for the counseling of current and future patients on products and medical services within the services portfolio. Effective in establishing open channels of communication and building cooperative relationships between management and staff from different locations

  cultures and functions. Professionally and compassionately convert prospective consultations into satisfied patients. Provide excellent patient care while maintaining client relationship thru entire process to results. Offer patient's a high commitment to the outcome of their individual success. \nResponsibilities include:\n• In-depth

  one-on-one surgical sales consultations

  health-counselor

  gifted in the selling process of surgical and non-surgical hair restoration

  PRP treatments

  laser products

  and Cool Sculpting.\n• Scheduling patient procedures

  acquiring payment and coordination of client process. \n• Daily prospecting

  relationship building and patient support post-op are key. \n• Act as point of contact for all phases of services.\n• Assess and identify process improvements and operational gaps

  resulting in redesigning and revising processes.\n• Use CRM to maintain records and follow-up calls

  mailings; lead create innovative grass roots marketing; dedicated to working closely with office team and regional and national managers

  to consistently reach goals.

  Senior Counselor

  Bosley

  Austin

  Texas

  • Provide direct patient education

  sales

  support and point of contact for patients. \n• Promote facility patient experience and process improvements as needed.\n• Conduct seminars

  expositions

  and support groups to generate community awareness.\n• Represents the True Results program and Lab-Band system by exhibiting proficiency and knowledge of the Lab-Band procedure to educate patients and their family members.\n• As part of a multidisciplinary team of clinical and non-clinical staff

  endeavors to facilitate communication between team members in an effort to maximize positive patient outcomes.\n• Manages patient pipeline by maintaining contact with patient throughout the process – serving as liaison between the patient

  physicians

  labs

  diagnostic tests and insurance companies.\n• Works collaboratively with Director of Sales to identify target areas and then makes effective presentations in those markets to meet prospective patients and generate community awareness. \n• Coordinating the delivery of services to the patient by planning with the multidisciplinary team

  ensuring current and accurate communication with the physician and other healthcare providers

  and coordinating the development of processes to optimize patient outcomes.

  Patient Advocate

  AIGB - True Results

  Dallas/Fort Worth Area

  Responsible for providing support to Venus Concept's customers in the areas of Internal and External Marketing

  Customer Acquisition

  Customer Retention

  and Training. Work closely with Sales and Marketing teams to scope

  schedule

  and resource customer engagements.\n• Regular visits to all accounts within territory.\n• Perform account assessments for business development opportunities.\n• Execute Practice Enhancement programs at target accounts.\n• Ensure optimal service of new accounts and new business opportunities in existing accounts.\n• Ensure each account is achieving the best treatment outcomes.\n• Utilize current tools and materials and to provide feedback on effectiveness and any unmet clinical needs.\n• Plan and execute Venus Beauty events to generate revenue for customers.\n• Uncover new business development opportunities.

  Practice Enhancement Manager

  Venus Concept

  St. Louis

  Missouri

  • Provided multi-unit management and training of 8 markets with responsibility for 8 managers and 56 employees to provide: training

  business analysis

  strategic development

  sales revenue

  customer service

  Merchandising & Presentation

  hiring and staffing

  individual sales performance

  market specific strategic sales direction

  Profit and Loss

  customer service

  and consultation support for eight locations.\n• Strong sales incentives on programs and products

  counseling/consulting with members

  training

  and weight loss consultations were primary objectives.\n• MO/KS goals included: enhancing new Brand image

  through business process and employee performance increasing revenue

  reducing overhead

  quality and uniformity of locations and customer experience.\n• Successes included creating BFIT Essentials first training manuals and daily operations guidelines. Moved market from the 18th to 4th out of 21 markets.

  BFIT Essentials District Manager & Regional Trainer for Missouri /Kansas

  Bally Total Fitness