Resume

• 2001

  Master of Education - MEd

  Educational Leadership and Administration

  General

  Ashland University

• 1996

  Bachelor of Science - BS

  Mathematics Teacher Education

  Bowling Green State University

  LOMA

  The Institutes

  The Institutes

  LOMA

  The Institutes

  LOMA

• Leadership

  Conflict Resolution

  Time Management

  Easily Adaptable

  Teamwork

  Hopper

  Patrick

  Anthem

  Cleveland Metropolitan School District

  North Olmsted Schools

  State Farm ®

  Columbus State Community College

  Newark

  Ohio

  •\tAnalyze and investigate complicated insurance claims to help prevent fraud.\n•\tPerform detailed site inspections.\n•\tReview and process new claims ranging from homeowners

  auto and commercial policies.\n•\tUphold relationships and communication with insurance departments and clients.\n•\tNegotiate settlements.\n•\tResolve claims in a timely manner.\n•\tStay up-to-date on local

  state and federal law changes in the insurance field.

  Claims Specialist

  State Farm ®

  Columbus

  Ohio

  •\tPlan and develop lesson plans and teaching outlines.\n•\tEmploy a variety of methodologies in teaching and instructing pupils

  including demonstrations

  discussions

  and lectures.\n•\tUtilize educational equipment

  such as materials

  books

  and other learning aids.

  Mathematics Instructor

  Columbus State Community College

  Newark

  Ohio

  •\tIdentify training needs by evaluating strengths and weaknesses\n•\tTranslate requirements into training programs that will groom employees for the next step of their career path\n•\tBuild annual training program and prepare teaching plans\n•\tDevelop or oversee the production of classroom handouts

  instructional materials

  aids and manuals\n•\tDirect structured learning experiences and monitor their quality results\n•\tAcclimate new hires to the business and conduct orientation sessions\n•\tDeliver training courses\n•\tAssess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior\n•\tPeriodically evaluate ongoing programs to ensure that they reflect any changes. Stay abreast of the new trends and tools in employee development

  Claims Trainer

  State Farm ®

  Columbus

  Ohio

  Responsible for managing staff and responsibilities across fourteen states (ME

  CT

  NH

  Virginia

  Georgia

  NY and all On-Exchange L&D business) for a combination of operational functions including claims

  customer service

  membership

  mail

  document management

  appeals

  etc. Establish policies

  practices and efficient/effective procedures. Develop and implement specific work plans to accomplish operational results. Hire

  train

  coach

  counsel

  and evaluate performance of direct reports.

  Manager II

  Life & Disability Customer Care - Multi

  Anthem

  North Olmsted

  Ohio

  •\tPlan and develop lesson plans and teaching outlines.\n•\tEmploy a variety of methodologies in teaching and instructing pupils

  including demonstrations

  discussions

  and lectures.\n•\tUtilize educational equipment

  such as materials

  books

  and other learning aids.

  Mathematics Teacher

  North Olmsted Schools

  New Albany

  Ohio

  •\tManage the Life Reinstatement Team by recruiting

  selecting

  orienting

  and training employees; maintaining a safe

  secure

  and legal work environment; developing personal growth opportunities.\n•\tAccomplishes staff results by communicating job expectations; planning

  monitoring

  and appraising job results; coaching

  counseling

  and disciplining employees; developing

  coordinating

  and enforcing systems

  policies

  procedures

  and productivity standards.\n•\tEstablishes strategic goals by gathering pertinent business

  financial

  service

  and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.\n•\tMaintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.\n•\tMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

  Supervisor

  Life/Health Service

  State Farm ®

  Cleveland

  Ohio

  •\tDirect and control student behavior and discipline

  counseling students regarding acceptable school conduct and recommending appropriate action to be taken when necessary\n•\tDirect the activities of the staff and students and ensure a safe

  orderly

  and smooth functioning environment conducive to learning.\n•\tCollaborate with Principal to supervise and evaluate teachers

  supervisors and nonprofessional staff as assigned.\n•\tProvide leadership in screening and interviewing applicants including substitutes

  and/or recommending of applicants to be interviewed.\n•\tAssist the Principal with the development of the annual budget.\n•\tAssist in the completion and submission of all required curriculum designs

  reports

  forms

  and data requests on time to the designated sources.

  Assistant Principal

  Cleveland Metropolitan School District