Resume

• 2236776

  Project Management Professional

  Project Management Institute

  Automation Anywhere Advanced Certification

  Automation Anywhere

  AAADVC201707237

• 2013

  Austin Community College

  Highland Business Center

  Teaching a series of continuing education classes (held on the weekends) including:\n\nAccounting I\nAccounting II\nFinancial Statement Analysis\nBusiness Tax Forms\nIntroduction to Quickbooks\nIntermediate Quickbooks

  Instructor

  Austin Community College

• 2010

  Master

  Business Administration

  University of Southern California - Marshall School of Business

  Plant Maintenance

  SAP Training

  LinkedIn

  Digital Transformation

  RPA Developer Foundation Diploma

  UiPath - Robotic Process Automation

  Blockchain Basics

  Z5NJCJBLYL9X

  Coursera

• 2006

  Independent Consultant

  Austin

  Texas Area

  •\tReviewed newly acquired subsidiary’s (located in Mexico) financial reporting processes and internal controls to be congruent with parent company’s financial reporting system.‬‬\n•\tDeveloped monthly reporting package (from subsidiary to parent) to facilitate consolidation of financial statement.\n•\tPrepared written reports and presented findings and recommendations to Senior Management.\n•\t‬Managed multi-cultural teams in Suzhou

  China and Poza Rica

  Mexico.

  Independent Consultant

• 2003

  Managed operations department of 40 people. Locked in $600M of loans a month and facilitated delivery fulfillment for all loan products.\n•\tIncreased department productivity by 50% and improved internal/external customer satisfaction by redesigning processes

  initiating system enhancements and setting minimum/stretch target goals for the department.\n•\tEstablished monthly department goals and developed management reports to track performance against key metrics and report results to Senior Management.\n•\tCultivated and maintained excellent relationships with correspondent lenders and account executives while negotiating loan pricing and exception requests.\n•\tManaged call center – increased calls answered and decreased hold times by redesigning call system to route calls based on priority and skill set required to fulfill call.\n•\tDesigned

  developed and delivered two week training program for staff resulting in improved customer service and reduced errors as measured by customer survey responses.

  First Vice President

  Loan Pricing Desk

  Greater Los Angeles Area

  Countrywide Home Loans

• 2001

  Pamela

  Shoaf

  Countrywide Home Loans

  ISG (Information Services Group)

  •\tCollaborated in the development and deployment of the company’s Process Improvement program

  which delivered $200M in benefits and trained 560 project managers

  while earning industry-wide recognition.

\n•\tLed a team for a corporate wide initiative to restructure underwriting from a decentralized to a centralized process. Set up regional operational centers and redesigned all underwriting processing flows.\n•\tIndependently authored the training manual used to train all employees in the company’s Process Improvement methodology including manual content

  format and style development. Its completion jump-started the program

  which had been stalled for several months.

  First Vice President

  Performance Management

  Greater Los Angeles Area

  Countrywide Home Loans

  Austin

  Texas Area

  Lead automation assessments to successful completion

  resolve /escalate issues and identify opportunities for additional services.\n•\tDevelop best practice methodologies and templates utilized in the delivery of services to clients.\n•\tComplete responses to RFPs

  Statement of Work and case studies as required in support of sales efforts.\nManaged deployment of Plant Maintenance for agency’s fleet of vehicles from concept through implementation.\n•\tCompleted project planning including scheduling of milestones

  identifying resources and assigning responsibilities.\n•\tLed workshops to document “current” business processes

  define business requirements and develop “future state”\n•\tCoordinated work efforts of project team and communicated regular status updates to stakeholders\n•\tDeveloped “How to Guides” to assist in training users in the new system\nSenior Business Analyst for SAP Financial Accounting implementation. Major responsibilities included: \n•\tDocumented business processes and developed management report requirements related to grant accounting.\n•\tDeveloped “How to Guides” for training staff in grant accounting procedures.

  Senior Consultant

  ISG (Information Services Group)

• 1999

  Global Home Loans

  Ltd

  •\tDocumented business requirements

  completed GAP analysis

  designed scripts and executed user acceptance testing and managed conversions for a two-year system implementation project.\n•\tIdentified a system deficiency for generating interest rate change notices for a subset group of customers and led a team to quickly develop a seamless workaround to create and post notices. The workaround solution kept the company in compliance with regulatory laws and avoided fines as well as embarrassment.\n•\tAssumed responsibility for underperforming department and within 3 months led the department to meeting/ exceeding service levels by mapping business processes

  cross-training employees and developing an access database to manage workflow and produce management reports.

  Vice President

  London

  United Kingdom

  Global Home Loans

  Ltd

• 1994

  •\tManaged mortgage backed security transactions that included coordinating the efforts of the investment banker

  attorneys

  accounting firms and internal departments. Negotiated subordination levels with the rating agencies. Resolved all underwriting issues resulting from due diligence. Drafted and finalized the Prospectus and Service Agreements.\n•\tManaged whole loan sales that included optimizing the loan pool to meet the trade specifications

  resolving issues raised from due diligence to minimize fall out and re-pricing loans as necessary.

  Securities Transaction Manager

  Secondary Marketing

  Greater Los Angeles Area

  Countrywide Home Loans

• 1993

  Countrywide Home Loans

  •\tEnsured company policies and procedures would provide for loans to be serviced in compliance with numerous private service agreements. \n•\tPerformed monthly default analysis on delinquent loans and made decisions on whether to begin foreclosure proceedings or extend forbearance.\n•\tDeveloped business requirements for and drove to completion a Foreclosure Tracking database – a state specific workflow system which allowed for more timely completions of foreclosures.

  Investor Compliance Officer

  Loan Administration

  Greater Los Angeles Area

  Countrywide Home Loans

• 1989

  KPMG US

  Supervised and trained auditors in the field

  planned audit engagements

  presented audit results to clients and Senior Management and performed review of staff.\n•\tIndustries served include oil

  banking

  insurance and beverage.

  Senior Auditor

  Dallas/Fort Worth Area

  KPMG US

• 1985

  Bachelor of Business Administration

  Accounting

  The University of Texas at Austin

• Worked directly with Founder and Chairman

  Ahuma Adodoadji to draft and finalize organization's formal business plan.

  AFRILINK Entrepreneurs International

  Sarbanes-Oxley Act

  Written Communication

  Leadership

  Management

  Finance

  Consulting

  Project Management

  Financial Analysis

  Mortgage Banking

  Team Restructuring

  Operations Management

  Financial Audits

  Business Analysis

  Structured Finance

  Business Process Improvement

  Staff Development

  Strategy

  Team Leadership

  Expatriate Experience

  Internal Controls

  Shoaf