Experience

• Eastern Michigan University

  Coach-Public Speaking/Presentations

  • Staff Coach for the Nationally Ranked EMU Forensics (Public Speaking) Team
  • Edit and coach dozens of executive presentations to turn speakers into state and national finalists
  •Support team managers and executives to improve internal communication initiatives
  •Provide strong verbal and written communication to inspire and educate over 25 team members
  •Control and create content for the team Facebook, Twitter, and YouTube to enhance external image

• Eastern Michigan University

  Instructor CTAC 124 Foundations of Public Speaking

  • Developed strong interpersonal skills by taking an interest in the lives of my students and colleagues
  • Adapted my teaching style for multiple types of learners to ensure student engagement
  • Sought mentorship from experienced professors to further my own communication and leadership skills
  • Developed a system of recognizing students for their work to inspire excellence
  • Employed a strong computer proficiency in a Windows environment to bridge education and technology

• Eastern Michigan University

  Tournament Director

  Planning and facilitating the annual Tower Invitational Forensics Tournament.
  Coordinated all aspects of speech-tournament logistics including managing resources and budget
  Demonstrated strong team working skills during planning meetings to identify process improvements
  Excelled in proactive problem solving in an intense, quickly-changing environment to mitigate crises
  Manage relationships with over 13 university clients and 60 volunteers to create a memorable experience

• Walt Disney World

  Attractions Host

  ESPN Wide World of Sports
  • Model The Four Key Basics in multiple lines of business: Box Office, Parking, Main Entrance, and Ushering
  • Prioritize an attention to detail with a focus on Guest and Cast Member Safety
  • Efficiently organize event details to assure exceptional guest service for multiple events everyday
  • Utilize a strong proficiency with ATS and MAGIC to perform immediate guest service recovery
  • Maintain a positive attitude and courteous mindset while interacting with hundreds of guests every day
  • Create a fun team environment while upholding the Show quality of multiple venues
  
  Adventureland/Liberty Square
  • Prioritize Safety above all else in an attraction where guests are enamored by the Show
  • Encourage scared guests transform their fears into excitement through Courtesy and storytelling
  • Recognized by fellow Cast Members for being a role model of performance excellence
  • Utilize handheld electronics to issue and troubleshoot FastPass+ and DAS reservations
  • Practice Efficient grouping procedures to welcome over 2000 guests per hour
  • Partnered with event staff to enhance the Show at Mickey’s Not So Scary Halloween Party

• Valencia College

  Adjunct Professor of Speech

  • Provide leadership and guidance to students through academic advising and mentorship
  • Elevate verbal and written communication skills of 100 students per semester to assure career success
  • Encourage partnerships with a positive attitude to instill the importance of a team environment
  • Create and manage flexible class schedules in order to heighten the student experience
  • Inspire students to use interpersonal storytelling a creative and meaningful way
  • Pursue learning and growth opportunities through Valencia College’s professional development courses
  • Utilize computer proficiency to enhance student engagement and adapt to modern learning styles

• Michigan Theater

  Film Camp Councelor

  Nicholas worked at Michigan Theater as a Film Camp Councelor

• DTE Energy

  Safety Instructor

  Nicholas worked at DTE Energy as a Safety Instructor

• The Henry Ford

  Guest Services Trainer

  • Partnered with multiple levels of management to create a comprehensive training plan
  • Trained technical proficiencies and interpersonal skills in both guest service and food service roles
  • Followed through with trainees after training to assess how they were acclimating to their role
  • Excited guests about history through stories of important historical figures and events
  • Processed large amounts of cash in both domestic and foreign currency accurately