Resume

• 1999

  UL

  HP

  Safety Performance and Certification Engineer for Deskjet and Photosmart printers and power supplies to worldwide standards. Fire and Safety Incident Investigator for the Printer

  Scanner

  Camera and Calculator divisions.\n\n• Responsible for Safety evaluation and testing of products under development. Created test plans

  established product safety certification schedules for low end printing products and power supplies \n\n• Established processes used by the printer division R&D teams to design for safety from the first stages of product development through final certification to go to market.\n\n• Collaborated to create Hazard Based Safety Engineering (HBSE) guidelines for printers and power supplies to be used.\n \n• Established the safety objectives for the power supply and printer design requirements for third party vendors.\n\n• Analyzed product failures for root cause and potential safety impact.

  HP

  HP

  Greater Grand Rapids

  Michigan Area

  Analyzed field data to understand printer performance in the field. Developed strategies and executed plans to identify root cause and resolve technical issues to lower printer replacements and for high end

  high sales volume HP Officejet printing products in the Americas region. \n\n• Lead technical analysis of customer support data to identify and prioritize top field issues to address for OfficeJet printers in the Americas.\n\n• Drove cross-functional teams that included R&D engineers

  support engineers

  customer assurance engineers

  sales support engineers and marketing

  resulting in an estimated $31M in warranty savings in 2013.\n\n• Received the Hewlett Packard “Leading the Way” Award for leadership in management of technical issues affecting 10000 retail stores in the US.\n\n• Built and cultivated a working group with teams in Singapore

  India

  Ireland

  Mexico

  Costa Rica

  Brazil and the US.\n\n• Designed plans for early failure detection for new products introduced in the North American market with life cycles varying from 1 year to 3 years.\n\n• Forecasted cost estimates for field issues

  warranty extensions and issue mitigation.\n\n• Lead development of effective technical solutions

  including hardware changes

  software and firmware updates

  technical documents

  newsletters and videos for Officejet products.\n\n• Reported top issues and escalations to upper managers monthly and ad-hoc.\n\n• Trained and monitored technical support partners to ensure application of warranty issue saving strategies and solutions.\n\n• Program Manager of data & printer collection processes handling 2400 customer calls per month

  to assist root cause identification for top field issues.\n\n• Managed executive and enterprise escalations averaging 100 escalations per year.

  Program Manager

  • Teaching:\n - Introduction to Data Science (DATA 101)\n - Introduction to Engineering Design (ENGR 101)\n - Control Systems Engineering (ENGR 315)\n - Engineering Instrumentation Laboratory (ENGR 382)\n - Engineering Design and Circuit Analysis & Electronics Laboratory (ENGR 204L)\n\n• Engineering Department Seminar Coordinator\n• Introduction to Engineering Lead Professor\n• Society of Women Engineers (SWE) faculty advisor.

  Calvin University

  HP

  Vancouver

  Washington

  Coordinated activities to analyze field data and manage projects to reduce warranty cost for low end

  high sales volume HP Deskjet printing products in North America.\n\n• Lead field product data analysis to obtain actionable product failure and improvement information for InkJet printers.\n\n• Lead development and implementation of effective technical solutions for printer support events\n\n• Estimated size and impact of field issues in terms of call rate and service rate.\n\n• Single point of contact for product category issues for low end printing products with high production volume in the North America region.\n\n• Collaborated in setting up a support agent Web-forum

  internal to HP.\n\n• Software installation asset manager for North America. \n\n• Program manager of customer data/hardware collection process responsible for: \n - Negotiating the creation of elite support agent team in HP India to handle cases and collect data.\n - Training Support Technical Leads to generate reports with actionable information.\n - Training Support Engineers to gather actionable data.\n - Managing feedback process with call centers to identify and transfer the required issues.\n - Managing workflow between call center in India and R&D in the US and Ireland.\n - Handling process escalations with all partners in a timely and effective manner.

  Project Manager / Warranty Incident Reduction

  Managed Safety certification Projects for Information Technology Equipment and Power Electronics equipment

  to UL and IEC Safety Standards.\n\n• Defined project scope

  scheduling

  cost and testing for safety certification.\n\n• Planned and performed safety certification of 150+ products including Uninterruptible power supplies

  computers

  monitors

  printers

  scanners and transformers and relays.\n\n• Traveled to Taiwan to test and certify products with product manufacturers and third party agents every six weeks.\n\n• Handled an average of 15-20 certifications simultaneously

  primarily with overseas customers.

  UL

• 1997

  Spanish

  MS Electrical Engineering

  Montana State University-Bozeman

• 1995

  Bachelor's degree

  Electrical Enginering

  Montana State University-Bozeman

• 1992

  Ingenieria Electronica

• Women At Risk

  International

  Teach Spanish as second language

  Hewlett Packard Co.

  Teach Spanish as a second Language

  Our Lady of Lourdes School

  Design of Experiments

  Six Sigma

  Test Planning

  Project Management

  Program Management

  R&D

  Management

  Relationship Building

  Product Development

  Cross-functional Team Leadership

  Electronics

  Testing

  Integration

  International Relations

  Hardware

  Software Documentation

  Project Planning

  Manufacturing

  Requirements Analysis

  Troubleshooting

  Groenenboom

  Electrical Engineer and Project Manager

  with experience in data analysis and product development in the high tech industry from the early stages of design to field support. Successfully worked with a wide range of cross-functional and cross-geographical groups for over 15 years.

  Monica

  Calvin University