Resume

• 2009

  Master of Business Information Technology

  Business and Information Technology

  DePaul University

  CCNA A+ Network+

• 1999

  Hindi

  Urdu

  Bachelor’s Degree

  Computer Information Systems

  DeVry University

  3.9/4.0

• VPN

  Document Design

  University Teaching

  Web Architecture

  Technical Leadership

  Routers

  DMAIC

  CCNA

  Multitasker

  Network Design

  Business Analysis

  DMADI

  Information Design

  Network Architecture

  Troubleshooting

  Training and User Manuals

  TCP/IP

  Lean Sigma

  Functional Specifications

  Six Sigma

  Hossain

  Mohammed

  Hossain

  City College of Chicago (Wilbur Wright College)

  Our Lady of Mercy School

  Chicago

  Illinois

  Chicago Board of Education-Chicago

  Illinois

  DeVry University

  Tinley Park

  Illinois

  DeVry University

  Chicago

  Illinois

  Chicago

  Illinois

  •\tMaintained 5 Labs and 500+ Workstations resulting in 100% uptime \n•\tResolved end-user software/hardware problems over the phone

  & on site with 100% success\n•\tInstallation

  Maintenance

  & Configuration of Windows 2k

  NT & XP

  as well as

  Office 2k & XP enabling a stable production environment of Microsoft Suite\n•\tConfigured

  troubleshoot & upgraded desktops & laptops including HP LaserJet & DeskJet printers

  delivering hardware support to staff

  faculty & students

  Helpdesk Technical Assistant

  DeVry University

  Chicago

  Illinois

  Tinley Park

  Illinois

  •\tImplemented Cisco laboratory equipment and providing students with Cisco systems skills\n•\tEducated students with foundations for Cisco Routers

  Switches and Interconnecting Cisco devices\n•\tMaintained teaching assignment for Cisco systems laboratory module\n•\tPlanned course content base on syllabus to meet learning objectives\n•\tTaught configuration of Cisco routing protocols as well as other protocols to Cisco routers\n•\tTaught upgrade IOS to Cisco Switches and Routers\n•\tManaged accurate student attendance records

  Cisco Instructor/ Technology Consultant

  DeVry University

  Tinley Park

  Illinois

  Chicago

  Illinois

  •\tInstalled and configured work stations

  Cisco 2900 Switch & routers to their training lab\n•\tProvided training and technical documentation to administration and stuff\n•\tDesigned the Copper cabling to the building and helped the installation team install

  IT Consultant

  Our Lady of Mercy School

  Chicago

  Illinois

  Chicago

  Illinois

  •\tInstructing students on racking

  cabling

  powering and testing Cisco routers and switches\n•\tInstructing students on foundations of Cisco routers

  switches and core Cisco designs\n•\tMaintaining equipment diagrams and asset’s for all Cisco student labs\n•\tDocumenting and maintaining lab network design based on certification requirements to meet training objectives\n•\tInstructing students on configuration of Cisco routing protocols as well as other protocols\n•\tInstructing students on upgrading and maintaining IOS for Cisco switches and routers\n•\tManaging the documentation and maintenance of all Cisco systems assets to ensure equipment stayed in working order\n•\tChallenging

  engaging

  and communicating with students to encourage their participation and learning while maintaining mutual value and respect

  Associate Professor

  City College of Chicago (Wilbur Wright College)

  Chicago

  Illinois

  •\tIncreased students standardized test scores by 90% \n•\tTaught students how to implement

  optimize

  and maintain Windows OS\n•\tHelped rebuild the school football team by assisting the head coach with planning the game and statistical analysis of their games

  Teacher/Technology Consultant

  Chicago Board of Education-Chicago

  Illinois