Resume

• 1972

  Research Doctorate

  Political Science and Government

  Claremont Graduate University

• 1970

  a touch of spanish

  Master of Science (MS)

  Public Administration

  California State University-Los Angeles

• Research

  Higher Education

  Organizational Development

  Program Evaluation

  Public Speaking

  Policy Analysis

  Nonprofits

  Public Administration

  Qualitative Research

  Program Development

  Political Science

  Policy

  Politics

  Community Outreach

  Teaching

  Public Policy

  Promoting Cultural Competency in Public Administration and Public Service Delivery:Utilizing Self-assessment Tools and Performance Measures

  Demographic changes and growing cultural diversity in the U.S. population have resulted in a greater possibility that

  during a service delivery encounter between client and public agency provider

  there will occur an exchange involving different cultural backgrounds

  material realities

  beliefs

  practices

  behaviors

  and language. This increasing cultural diversity raises several important questions about the future role of public administration and the delivery of culturally\r\nappropriate and culturally responsive public services. These questions

  which focus on the central issue of cultural competency in public administration and public service delivery

  include What is cultural competency in public administration and public service delivery? Can public agencies become culturally competent organizations? What self-assessment tools and performance measures will improve an agency's ability to provide culturally appropriate and responsive\r\nservices? This paper addresses these questions by providing a definition of cultural competency in public administration and public service delivery and by identifying self-assessment tools and performance measures that can assist public agencies in moving toward cultural competency in delivering public services and\r\nprograms.

  Promoting Cultural Competency in Public Administration and Public Service Delivery:Utilizing Self-assessment Tools and Performance Measures

  Mitchell F. Rice and Audrey Mathews

  “The Need for a New Kind of Public Agency Service Delivery \tProfessional: Possessing Cultural Competency Awareness

  Knowledge and Skills in an Era of Diversity in the United States”

  Featuring all original chapters

  this book presents a balanced

  \r\ncomprehensive overview of the policies and practices for achieving racial and ethnic diversity in public organizations

  with a strong orientation toward improving diversity management in the public sector. The book can be used both as a main text and a supplementary text in classes that focus on diversity

  diversity management

  public administration and\r\nmulticulturalism

  diversity and public productivity

  public service delivery\r\nand diverse populations

  and public policy and changing demographics.\r\nThis completely revised and updated edition includes six brand new\r\nchapters

  expanding the book’s coverage to include:\r\n• Diversity Ideology in the United States\r\n• Managing Diversity in Communities

  Workplaces

  and Society\r\n• Managing Diversity: Moving Beyond Organizational Conflict\r\n• Institutional Racism

  Diversity and Public Administration\r\n• Cultural Competency

  Public Administration

  and Public Service Delivery\r\n• Diversity Management and Cultural Competencies

  Diversity and Public Administration-2nd Ed-2010-ME Sharpe Publishers

  This paper addresses the need for culturally appropriate and culturally effective public programs and public services. The author discusses cultural competency in public services programming and public services delivery and addresses cultural competency concerns in human resources training

  education

  and service delivery.\r\nExamples of best practices in public policymaking and management are provided

  and the author discusses what a public agency must do to develop and promote an ethos of community spirit through the use and application of cultural competency. The paper also provides a cultural competency glossary for public agencies.

  A Primer for Developing a Public Agency Service Ethosof Cultural Competency in Public Services Programming and Public Services Delivery

  Mitchell F. Rice “A Framework for Utilizing Cultural Competency in Community Policing: Serving Immigrant and Culturally /Liguistically Diverse Communities”

  Professional International Collaborations

  Rice

  Mitchell

  Rice

  Louisiana State University

  Texas A&M University

  Texas State University

  Conduct research

  lectures

  management training workshops and scholarly writings in the following areas: health policy

  understanding disparity studies and minority business development

  understanding affirmative action

  eeo

  and multiculturalism. Teach graduate students in the MPA program.

  Louisiana State University

  Professor of Political Science & Public Administration

  Conduct research

  lectures

  and scholarly writings in the following areas: public administration and governance

  social policy and public policy

  social equity

  cultural competency and organizational services delivery

  the politics of organizational procurement

  and diversity and multiculturalism. Teach graduate and undergraduates students in areas of public administration

  public policy

  and political science.

  Texas A&M University

  Assistant/Associate Professor of Political Science

  Conduct research and scholarly writings in health policy and urban and social policy and teach in the MPA program.

  Texas State University