Resume

• 2016

  The Secret Handshake

  Cracking the Code

  and Stand Out

  I serve as my author team's executive editor for our three popular business communication textbooks published by academic publisher Kendall Hunt

  The Secret Handshake: Effective Communication Strategies for the Workplace (second edition available August 2017)

  Cracking the Code: Successful Strategies for Business Writing (second edition available July 2018)

  and Stand Out: Business Communication Strategies that Work (first edition available July 2018). In my role as executive editor

  I coordinate the content generation and review activities of the author team and serve as liaison with our Acquisitions Editor and Project Managers at Kendall Hunt.

  The Secret Handshake

  Cracking the Code

  and Stand Out

• 2013

  Tucson

  Arizona Area

  I primarily teach business communication in the consulting

  online

  and corporate tracks to first-semester juniors after they are admitted to the Eller College professional program. I led the redesign of this course for our more advanced student population. The course now covers interpersonal and team communication

  effective presentation delivery

  professional persona

  and impression management in a digital world.\n\nI also teach communication for managers and advanced strategic communication at the graduate level with MBA students. I have taught the advanced strategic communication course since 2016; the course focuses on professional credibility

  leading through change

  and communication agility. I anticipate teaching a data visualization course in Eller's new Business Analytics Master's Degree program starting in the fall of 2020.\n\nDuring the 2016-2017 academic year

  I co-taught a business fundamentals course to pre-college students from Saudi Arabia who are enrolled in a US higher education foundation year program through a state-owned petrochemical company.\n\nI am affiliated faculty with:\n- Eller Global Business Program

  for which I taught business communication to Eller College undergraduates in Buenos Aires

  Argentina\n- Eller Social Innovation

  for which I served as Associate Director from 2015-2018 and currently sit on the advisory board\n- Sports Management Program

  for which I taught a sports communication course in a faculty-led study abroad program for University of Arizona undergraduates\n\nAdditionally

  I serve on the Eller College of Management Diversity and Inclusion Task Force

  the Senior Associate Dean's LGBTQ Advisory Group

  and the Eller College Faculty Technology Innovation team.

  Lecturer

  Eller College of Management

  The University of Arizona

• 2012

  Community Food Bank of Southern Arizona

  Tucson

  AZ

  Supervised all public relations and annual fund activities for organization with a $10.8 million annual budget. Department functions included direct mail

  marketing

  donor relations

  grant writing

  special events

  and public and media relations. Successfully exceeded budgeted and previous period revenues every month of employment.

  Director of Development

  Community Food Bank of Southern Arizona

  Association of Business Communication (ABC)

  English

  Vagina Spirit

  Winner

  2006 (inaugural) Vagina Spirit Award

  at V-Day Tucson 2006

  for work as a man to end violence against women and girls

  40 Under 40

  Winner

  2005 (inaugural) 40 Under 40 Award

  Tucson Business Edge magazine

  awarded to emerging business/community leaders younger than 40\n

  Tucson Business Edge/Snell and Wilmer

  Corazón de Justicia

  Winner

  2009 Coalición de Derechos Humanos Corazón de Justicia Award for “dedication in the struggle for justice and human rights in our community”

  Derechos Humanos

  Outstanding Advocate

  Winner

  2007 (inaugural) Outstanding Advocate Award

  presented by Men’s Anti-Violence Partnership of Southern Arizona for 10 years of nationwide service working to end men’s violence against women and girls

  Southern Arizona Center Against Sexual Assault/Men's Anti-Violence Partnership

  The Difference of One Award

  \"Presented by the Dean of Students Office SafeCats program

  this award was created to recognize the difference that one person can make in the life of another and is awarded to UA students

  staff and faculty.\"

  The University of Arizona Dean of Students Office Safe Cats Program

  Rainbow Keshet

  Winner

  2010 Temple Emanu-El/Jewish Federation LGBT Jewish Inclusion Project Rainbow Keshet Award

  Temple Emanu-El/Jewish Federation LGBT Jewish Inclusion Project

• 2009

  Yoga Oasis Teacher Training

• 2008

  Responsible for donor communications and cultivation

  development best practices implementation and permanent Director hiring process of southern Arizona’s lesbian

  gay

  bisexual and transgender community center

  one of the 10 largest in the country

  Wingspan

  Primavera Foundation

  Responsible for daily operations and strategic direction of nine separate housing programs\n* Created and implemented systems

  policies

  and procedures to improve program effectiveness and client outcomes

  including team intranet

  evaluation and continuous quality improvement initiatives; * Directly supervised five staff members

  with oversight of two additional staff members; * Designed and implemented a central intake system for housing programs to streamline the process of accessing services; * Developed and presented professional development trainings for staff on topics including challenging assumptions

  professional boundaries

  and effective case management practices

  among others; * Researched case management best practices to provice more effective client services with fewer resources

  ultimately resulting in more successful client outcomes

  Director of Housing Services

  Tucson

  Arizona Area

  Tucson

  Arizona Area

  Eller Social Innovation is a new initiative at the Eller College of Management designed to both support local social innovators (nonprofit leaders and staff) and engage students and faculty in serving local organizations. As associate director

  my primary responsibilities include ushering through the approval of a certificate for Eller majors and a minor for non-majors

  recruiting students into both

  and helping drive the strategic growth of the initiative. This role is supplemental to my primary job as a lecturer in Eller's dynamic Business Communications Program.\n\nStarting with the fall 2016 semester

  I am also the faculty advisor of the University of Arizona chapter of Students Consulting for Nonprofit Organizations (SCNO)

  a national organization that was founded at Eller.

  Associate Director

  Eller Social Innovation

  Helped with Evening MBA class of 2014 launch

  including new student communication

  processing

  and providing accurate and timely information. Developed and revised website content for Full Time and Executive MBA launches. Provided support to Team Eller MBA in any capacity.

  Interim Special Projects Coordinator

  MBA Admissions

  Eller College of Management

  Tucson

  Arizona Area

  The University of Arizona

• 2007

  The Brewster Center

  Eller Social Innovation

  Pima County/Tucson Women's Commission

  Responsible for all aspects of revenue generation for $2 million annual budget

  including donor relationship management

  direct mail and donor communications

  and grant writing supervision

  The Brewster Center

  Progressive Political Leadership Fellowship

  Organizational Leadership

  Fellow

  Center for Progressive Leadership 2007-2008 Arizona Progressive Political Leaders Fellowship Program

  Center for Progressive Leadership

• 2006

  Planned Parenthood of Southern Arizona

  Primavera Foundation

  The University of Arizona

  Attempted to provide strategic vision on secure financial stability of this organization/government entity.

  Pima County/Tucson Women's Commission

  Member

  Served as a Commissioner on organization/government body whose mission was to provide full equality of opportunity to women in all aspects of life.

  Pima County/Tucson Women's Commission

  Responsible for marketing and media

  social marketing

  outreach

  education and training

  and public policy. * Facilitated development of Real Life. Real Talk. ® social marketing program targeting parents; * Provided strategic leadership to division

  including budget development and monitoring

  and participated as member of organization’s Senior Leadership Team; * Supervised three staff members directly

  with oversight of up to ten additional staff members; * Actively contributed to community development goals

  including aggressive grant-writing efforts; * Managed agency’s public policy portfolio and coordinated with colleagues at sister organizations

  Planned Parenthood of Southern Arizona

• 2005

  Mandel Management Solutions (formerly m2powered communications solutions)

  www.m2powered.com

  Mandel Management Solutions (formerly m2powered communications solutions)

• 2003

  Wingspan

  * Support Group Facilitator

  Wingspan Anti-Violence Project (2003 to 2006) \n* Founding Member

  Wingspan Anti-Violence Project Advisory Committee (2006 to 2010)\n* Benefit Dinner Speaker Coach and Stage Manager (2005 to 2008)\n* Governance Committee Member (2010-2011)

  Wingspan

• 1996

  BA

  Drama

  Ithaca College

  Business Law

  Ethics

  and Corporate Governance

  Strategic Decision Making

  Global Business Perspectives

  Strategic Innovation

  Managing Human Capital in Changing Organizations

  Leadership and Teams

  Advanced Business Communication

  The Competitive Landscape

  Performance of the Firm

  Business Fundamentals I & II

  Financial Valuation and Strategy

  Management Communication

  The Customer Value Proposition

  Business Communications

  Global Cohort (Argentina)

  Negotiating Strategically

  Business Communication - Consulting

  Corporate Communication

  Online

  and Advanced Corporate Tracks

  Strategic Operations and Technology

  Preceptorship

  Credly Member

  Credly

  CREDLY-21036853

  Safe Zone General Education Completion Badge

  CREDLY-21038565

  University of Arizona

• 4.0

  Master of Business Administration (MBA)

  Executive MBA program for working professionals

  Business Administration and Management

  General

  Beta Gamma Sigma Business Honor Society Member

  University of Arizona

• The Secret Handshake: Effective Communication Strategies for the Workplace

  This book was designed to make you as workplace-ready as possible

  and to equip you with the skills to finesse any communication challenge.  To be a successful professional communicator – and successful in business

  period – you must understand the...

  Editing

  Program Development

  Recruiting

  Program Management

  Proposal Writing

  Non-profit Administration

  Social Media

  Grant Writing

  Nonprofits

  Public Policy

  Administration

  Event Management

  Marketing

  Training

  Public Relations

  Strategy

  Event Planning

  Strategic Planning

  Leadership Development

  Strategic Communications

  The Secret Handshake: Effective Communication Strategies for the Workplace (first and second editions)

  Caitlin Hills

  https://he.kendallhunt.com/product/secret-handshake-effective-communication-strategies-workplace\n\nThe Secret Handshake: Effective Communication Strategies for the Workplace lives up to its title by revealing an insider’s view of the specific strategies you need to get the job done. This book provides crisp and targeted approaches to effectively communicating with any audience in any professional setting. Through reading this book

  you won’t just learn how to write or collaborate or deliver a professional presentation; instead

  you’ll learn how to think and act to strategically adapt your communication approach to suit the context and audience of any given situation.\n\nThis book was designed to make you as workplace-ready as possible

  and to equip you with the skills to finesse any communication challenge. To be a successful professional communicator – and successful in business

  period – you must understand the right approach with the right audience at the right time. While experience is always the best teacher

  it is not always the most forgiving.\n\nRooted in theory

  with accessible guidance for turning theory into practice

  this book gives any professional a leg up into understanding the “secret handshake” for getting your message read

  heard

  and understood. Whether you are new to the workplace or you are a seasoned pro interested in sharpening your skills to become more competitive

  The Secret Handshake: Effective Communication Strategies for the Workplace will give you a whole new way of understanding how to navigate the complexities of communicating in an ever-changing world.

  The Secret Handshake: Effective Communication Strategies for the Workplace (first and second editions)

  Cracking the Code: Successful Strategies for Business Writing provides you with a blueprint for the basic written deliverables that many workplaces require. Understanding your audience

  determining an approach

  and editing your work is made easy with this cleanly organized and clearly articulated textbook. Not only is each approach and type of document described in detail

  examples are given so that you can see and understand what a polished finished product should look like. A strong grammar section refreshes rules you may have forgotten

  and ample practice sections allow you to test out your skills to learn where you need to brush up.\n\nThe book builds from beginning to end

  introducing you to new skills and polishing others you may not have been called upon to use for a while. By the book’s end

  you will know what types of documents business people routinely write in a day

  and you will understand how to determine what your audience needs and deliver it in a cogent

  succinct

  and correct manner. Your editing skills will be top-notch

  and you won’t fear mistakes that might undermine your professional reputation. In short

  you will be confident of your ability to deliver what your boss needs!

  Cracking the Code: Successful Strategies for Business Writing

  Street Outreach Program Federal Grant Reviewer

  Street Outreach Program Federal Grant Reviewer

  The Street Outreach Program enables organizations around the country to help young people get off the streets. To that end

  the program promotes efforts by its grantees to build relationships between street outreach workers and runaway

  homeless and street youth. Grantees also provide support services that aim to move youth into stable housing and prepare them for independence. The program’s ultimate goal is to prevent the sexual abuse or exploitation of young people living on the streets or in unstable housing.\n\nTo prevent the sexual abuse and exploitation of young people who are surviving on the streets and to provide them with services that help them leave the streets

  Congress established the Education and Prevention Services to Reduce Sexual Abuse of Runaway

  Homeless

  and Street Youth Program

  through the Violence Against Women Act of the Violent Crime Control and Law Enforcement Act of 1994 (Public Law 103-322). The legislation funds street-based outreach and education for runaway and homeless youth. FYSB has funded the Street Outreach Program since 1996.\n\nStreet Outreach Programs provide services directly or by collaborating with other agencies. In particular

  street outreach programs work closely with other organizations that work to protect and treat young people who have been or are at risk of sexual abuse or exploitation. Street outreach services include the following:\n\nStreet-based education and outreach\nAccess to emergency shelter\nSurvival aid\nIndividual assessments\nTreatment and counseling\nPrevention and education activities\nInformation and referrals\nCrisis intervention\nFollow-up support

  Mentoring Children of Prisoners Program Federal Grant Reviewer

  Michael

  Mandel

  MBA