Resume

• 2009

  Master of Science (M.S.)

  Computer Science

  City University of New York-College of Staten Island

• 1998

  Bachelor of Science (B.S.)

  Computer Science

  City University of New York-College of Staten Island

• Troubleshooting

  Technical Support

  Visio

  MySQL

  Linux

  Computer Science

  Windows 7

  Computer Hardware

  Operating Systems

  Windows

  Servers

  Windows Server

  System Administration

  Requirements Analysis

  SQL

  Hardware

  XP

  Unix

  HTML

  D'Eredita

  Michael

  D'Eredita

  Hunter College

  Fawn Lake Forest Assn Ofice

  College of Staten Island

  City University of New York

  Wagner College

  New York City College of Technology

  New York City College of Technology

  City University of New York

  City University of New York-College of Staten Island

  • Evening Supervisor for the Media Services Department\n• Coordinated the timely distribution of equipment and resources requested\n• Played an integral role on the Help Desk by providing immediate response to IT issues\n• Provided faculty with evening classroom support\n• Supervised student computer labs

  College of Staten Island

  City University of New York

  College of Staten Island

  City University of New York

  2800 Victory Blvd

  Staten Island

  NY 10314

  •\tOversee the quality of technical work provided by the Service Desk analysts.\n•\tCreate training materials

  Knowledge Base Articles

  and documentation for Service Desk Analyst staff including support of Commercial off-the-shelf (COTS) software

  Desktop and Mobile email applications

  including Outlook

  OWA

  Android and iOS mail applications

  and various online and domain account issues.\n•\tUtilize Customer Relationship Management (CRM)

  LDAP

  Databases

  and Student Summary View tools when analyzing

  documenting

  and repairing online and domain account configuration issues.\n•\tCreated the Service Level Agreements for the Service Desk\n•\tTroubleshoot issues with Windows 7

  Windows 10

  Apple OS X

  iOS

  and Android.\n•\tTeach workshops covering Microsoft Office 2013/2016

  Outlook

  CUNYFirst

  and CUNY Portal\n•\tInspect and repair technology equipment in Smart Classrooms \n•\tWork with multidisciplinary groups in an effort to integrate technology into classrooms\n•\tServed as the Administrator on two (2) Red Hat Enterprise Linux servers (maintaining

  backing up

  and disaster recovery). One was used as a web server and the other as a MYSQL database server.\n•\tPreformed disaster recovery of two servers in the aftermath of Hurricane Sandy and restored web and database services on both servers damaged by the hurricane.\n•\tCreated and updated multiple desktop and mobile websites using AJAX

  HTML

  CSS

  and Javascript

  Lead Service Desk Analyst

  • Oversaw the implementation of Software License Management\n• Provided solutions for atypical hardware and software issues to management and senior technical staff\n• Negotiated software license contracts with vendors\n• Maintained desktop and server software contracts\n• Acquired

  tested

  and deployed new software packages\n• Advised management on software and computer hardware purchases\n• Created software documentation for technicians

  management

  and end-users\n• Assisted faculty and executive staff with technical software and licensing related issues\n• Repaired hardware and software issues on broken anti-virus server

  Hunter College

  Fawn Lake Forest Assn Ofice

  Hawley

  PA 18428

  • Elected to the community Board of Directors in 2011 for a three year term

  and was reelected in 2014 for another three year term\n• Currently serve as the Second Vice President and Secretary of the Board of Directors. Role includes documenting the monthly Board Meeting Minutes and serving as a signatory for community accounts\n• Discuss and vote on community matters including but not limited to budgets

  staff salaries

  rules

  and regulations of the community\n• Serve on the Information Technology and Insurance Committees

  Second Vice President of the Board of Directors

  Course Description: Basic concepts of computer technology. Principles of hardware operation

  software and networking. Roles of computers in society

  including ethical and legal issues.

  Hunter College

  Wagner College

  One Campus Road Staten Island

  NY 10301

  Teach Computer Fundamentals course (CS106). This course covers the fundamentals of computers and Microsoft Office applications including Microsoft Word 2016

  Excel 2016

  Access 2016

  and PowerPoint 2016.

  Adjunct Professor Of Computer Science

  Teach the Computer Technology Concepts course (CSC 119). An introduction to the concepts of representation

  storage

  usage

  retrieval and protection of data in the digital world. This course also includes and introduction to web programming in HTML

  CSS

  and JavaScript.

  City University of New York-College of Staten Island

  New York City College of Technology

  300 Jay Street Brooklyn

  NY

  • Blackboard System Administrator\n• Software License Coordinator\n• Resolved Blackboard issues presented by faculty and students\n• Repaired

  maintained

  and upgraded computer lab equipment\n• Taught Blackboard System Introductory seminars to students and novice users\n• Created online technology- related tutorials for students\n• Maintained several computer labs throughout the college\n• Supervised computer lab staff

  Blackboard System Administrator / Software License Coordinator

  300 Jay Street Brooklyn

  NY

  Taught Introduction to Computer Systems course (CST 1100). This course gave an overview of machine architecture

  software development

  software engineering

  data organization

  computer security

  theory of computing

  algorithms

  introduction of computer programming

  and the historical and evolutionary developments of computers.

  Adjunct Professor of Computer Systems Technology

  New York City College of Technology

  City University of New York

  Board Secretary and a member of the IT and Insurance Committees

  Chairman of the Board of Directors

  Fawn Lake Forest