Resume

• 1996

  Cambridge Technology Partners

  Scient

  Lectured for the UX614 Capstone course

  in which students will leverage presentations of their capstone project from other courses

  and present to a panel of judge. The course also discusses entry into the UX job market by focusing on resumes and portfolios.

  University of Wisconsin-Madison

  Director

  Human Factors International

  Independent Consultant

  Boston

  Consult independently to various organizations on applying research strategies organization-wide. Encourage clients and educate them to fully participate in all phases of the project

  for greater alignment and better knowledge carry-through into applying findings. Scope and budget all projects independently for a wonderful and balanced lifestyle. \n\nCreating empathy workshop material to be distributed and shared with high school students

  so that they can be empowered to be researchers and learn the life skill of empathizing with someone else. Sharing the valuable lessons learned through my career in appreciating and understanding perspectives from someone else's shoes.

  Customer Experience Strategist

  Boston

  Consulted independently to various organizations on applying research strategies organization-wide. Provided guidance where necessary

  and acted as a team member among larger research groups in order to help guide work to completion. Scoped and budgeted all projects independently for a wonderful and balanced lifestyle.

  Customer Experience

  Independent Consultant

  Boston

  MA

  twig+fish is a two-person human-centered research practice. We provide services that build stronger connections between the people we want to learn from

  and the people creating the desired experience.

  Experience Strategist

  twig+fish research practice

  Scient

  Motivate Design

  Boston

  MA

  Consulted and generated new business leads for the research and strategy team

  in order to be able to execute on various projects that infused good research methods and practices within client organizations. Project types included defining personas and applying across organizations

  defining next generation customer services for service

  space and interface designs. Contributed to the growth of the internal research team and mentored researchers to help on all phases of projects.

  Consulting Vice President

  Research and Strategy

  Primary lecturer for HF780

  capstone research course for the HFID Graduate Program at Bentley University. Delivered in the 5-day or executive format only

  this course focuses on students being able to discus the positioning of qualitative research in organizations. Students are tasked with understanding how to uncover research objectives

  and subsequently

  how to communicate and design a credible study that addresses those objectives. Classes always involve a client from the industry

  and final assignment submission are presented as real deliverables to those clients.

  Bentley University

  Cambridge Technology Partners

• 1994

  MS-IRM

  Human Factors

• 1992

  SHL Systemhouse

  Independent Consultant

  Human Factors International

  SHL Systemhouse

• 1988

  BCom

  MIS

• User-centered Design

  User Experience Design

  Interaction Design

  Usability Testing

  Usability

  Heuristic Evaluation

  Human Factors

  Information Architecture

  Usability Engineering

  User Experience

  User Scenarios

  Human Computer Interaction

  Information Design

  Focus Groups

  Persona

  Task Analysis

  Contextual Inquiry

  Wireframes

  User Research

  User Interface Design

  Kothandaraman

  Motivate Design

  University of Wisconsin-Madison

  twig+fish research practice

  Bentley University

  Independent Consultant