Resume

• 7441124

  Microsoft Desktop Support Technician Certified

  Microsoft

  CompTIA Network +

  CompTIA

  COMP001008273260

  CompTIA A+

  CompTIA

  COMP001008273260

• 1996

  Bachelor's of Science in computer science

  Computer Science

  South Carolina State University

• Customer Retention

  CDMA

  Direct Sales

  Project Management

  Sales

  Call Centers

  Telecommunications

  Cellular Communications

  Management

  LTE

  Wireless Networking

  Mobile Devices

  Troubleshooting

  Customer Experience

  Technical Support

  Microsoft Office

  VoIP

  Wireless

  Robinson

  Experienced Technical Support Coordinator with a demonstrated history of working in the telecommunications industry. Skilled in LTE

  Technical Support

  Sales

  Customer Retention

  and Code Division Multiple Access Method (CDMA). Strong information technology professional with a Bachelor's of Science in computer science focused in Computer Science from South Carolina State University.

  Maurice

  TM Floyd & Company (TMF)

  Louisiana State University

  Bamberg School District 1

  Walgreens

  Verizon Wireless

  Columbia

  South Carolina Area

  Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems

  specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

  Tech Expert

  Verizon Wireless

  Assist customers with inquiries and orders regarding various services provided by Verizon wireless.\n\nResearch and resolve billing issues\n\nTroubleshoot service equipment issues and escalate to tier 2 for further diagnostics when necessary

  Customer Service Representative

  Columbia

  South Carolina Area

  Verizon Wireless

  Baton Rouge

  Louisiana

  •\tProvide technology support to the entire LSU community via various methods of communications such as telephone

  walk-in

  email

  web and chat.\n•\tIdentifies

  researches and resolves a wide variety of technical issues. \n•\tDocuments

  tracks and monitors the problem to ensure a timely resolution.\n•\tResponsible for updating knowledge base articles to ensure that up to date information is available for our customers.\n•\tServes walk-in customers and provides a wide variety of information relating to LSU.\n•\tServes as technician providing support for the internal deployment

  maintenance

  support and upgrade of desktop PC's/Macs

  hardware

  software

  operating systems and distributed printers.\n•\tProvides technical assistance and answers and resolves problems with computers for their clients in person

  by telephone or from any remote location.\n•\tTroubleshoots hardware or software problems such as Office products

  email

  operating systems

  installation and printing.\n•\tTrain and mentor student analysts by assisting them with their work and providing regular feedback.

  Information Technology Analyst

  Louisiana State University

  Assist customers with inquiries and orders regarding various services provided by Verizon wireless.\n\nResearch and resolve billing issues\n\nTroubleshoot service equipment issues and escalate to tier 2 for further diagnostics when necessary

  Senior Customer Service Representative

  Columbia

  South Carolina Area

  Verizon Wireless

  Columbia

  South Carolina

  Technical Support Specialist II

  TM Floyd & Company (TMF)

  Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems

  specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

  Verizon

  Walgreens

  Orangeburg

  SC

  •\tOversee the operation of one-hour photo lab equipment \n•\tAdminister various daily tasks amongst photo specialists\n•\tConstruct and maintain camera department displays\n•\tTrain newly employed photo specialists of the operation and maintenance of machines as well as the policies and procedures of the photo lab\n•\tTrain customers on the use of the technology available\n•\tUse excellent customer service skills to provide service to customers

  Head Photo Specialist

  Bamberg

  SC

  •\tInstruct a Verbal SAT class at a high-school grade level.\n•\tInstruct a Computer Technology Class\n•\tTeach Computer Applications classes to enhance high school student’s technological abilities in Microsoft Word

  Excel

  Access

  and PowerPoint.

  Long Term Substitute Teacher

  Bamberg School District 1