Martin O'Neill
- Courses4
- Reviews4
- School: Auburn University
- Campus:
- Department: Hospitality
- Email address: Join to see
- Phone: Join to see
-
Location:
Quad Center
Auburn, AL - 36849 - Dates at Auburn University: December 2003 - May 2018
- Office Hours: Join to see
Biography
Auburn University - Hospitality
Horst Schulze Endowed Professor and Head of Department
Education Management
Martin
O'Neill
Auburn, Alabama Area
Twenty five years of instructional design, delivery and research in higher education crossing three continents now including Europe, Australia and the United States. Strong research emphasis on consumer behavior and consulting in service training delivery.
Experience
Auburn University
Bruno Professor and Head of Department
Martin worked at Auburn University as a Bruno Professor and Head of Department
Auburn University
Horst Schulze Endowed Professor of Hospitality Management
Martin worked at Auburn University as a Horst Schulze Endowed Professor of Hospitality Management
International CHRIE
President
Martin worked at International CHRIE as a President
Education
University of Ulster
M.Sc in Hotel and Catering Management
Hospitality and Catering
University of Ulster
Doctor of Philosophy (Ph.D.)
Hospitality and Tourism
University of Ulster
BA (Hons) Hotel and Tourism Management
Hospitality and Tourism
Publications
Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry.
Journal of Services Marketing
Riscinto-Kozub, K.A., O’Neill, M. & Palmer, A. (2013). Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry. Journal of Services Marketing.
Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry.
Journal of Services Marketing
Riscinto-Kozub, K.A., O’Neill, M. & Palmer, A. (2013). Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry. Journal of Services Marketing.
Defining visitor satisfaction in the context of camping oriented nature-based tourism- the driving force of quality
Journal of Vacation Marketing
O’Neill, M.A., Riscinto-Kozub, K.A., & Van Hefty, M. (2010). Defining visitor satisfaction in the context of camping oriented nature-based tourism- the driving force of quality!. Journal of Vacation Marketing, 16(2), 141-156.
Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry.
Journal of Services Marketing
Riscinto-Kozub, K.A., O’Neill, M. & Palmer, A. (2013). Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry. Journal of Services Marketing.
Defining visitor satisfaction in the context of camping oriented nature-based tourism- the driving force of quality
Journal of Vacation Marketing
O’Neill, M.A., Riscinto-Kozub, K.A., & Van Hefty, M. (2010). Defining visitor satisfaction in the context of camping oriented nature-based tourism- the driving force of quality!. Journal of Vacation Marketing, 16(2), 141-156.
Visitor Satisfaction and the College Game-day Football Experience: An Exploratory Study from the SEC
Research Proceedings of the Southeast Council on Hotel, Restaurant, and Institutional Education
Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry.
Journal of Services Marketing
Riscinto-Kozub, K.A., O’Neill, M. & Palmer, A. (2013). Emotional antecedents and outcomes of service recovery: An exploratory study in the luxury hotel industry. Journal of Services Marketing.
Defining visitor satisfaction in the context of camping oriented nature-based tourism- the driving force of quality
Journal of Vacation Marketing
O’Neill, M.A., Riscinto-Kozub, K.A., & Van Hefty, M. (2010). Defining visitor satisfaction in the context of camping oriented nature-based tourism- the driving force of quality!. Journal of Vacation Marketing, 16(2), 141-156.
Visitor Satisfaction and the College Game-day Football Experience: An Exploratory Study from the SEC
Research Proceedings of the Southeast Council on Hotel, Restaurant, and Institutional Education
Scale Development and Testing: A New Measure of Cognitive Satisfaction in Sports Tourism
Journal of Event Management
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