Experience

• Valdosta State University

  Adjunct Professor

  Adult and Career Education Department.
  ACED 3150 Computer Systems for the Office
  ACED 2400 Computer Technology in the Workplace
  ACED 3400 Applied Computer Technology

• Valdosta State University

  IT Asset Manager

  Markaysa worked at Valdosta State University as a IT Asset Manager

• Best Buy

  Digital Technology Associate

  Responsible for maintaining accurate inventory control through ensuring the inventory database is accurate with what is on hand in the store
  Effectively resolve customer issues, complaints or needs through matching them up with the correct product and providing information which will assist them with their current needs.
  Match customer’s needs with the appropriate product.
  Assist in processing credit applications, cash and non-cash transactions.

• Coastal Plain Area EOA

  IT Administrator

  • Maintain computer network.
  • Assist with day-to-day operations of the main office.
  • Effectively resolve staff inquires and issues dealing with technology within the office and surrounding counties.
  • Provide technical support for ChildPlus.net.
  • Maintain a complete and accurate inventory of all inventory purchased by Coastal Plain Head Start.
  • Provide technology training to all staff members on a daily basis.
  • Complete end of month reporting for IT department.
  • Conduct all system maintenance throughout the agency.
  • Manage 124 computers, 100 printers, and 13 servers within a 9 county area.
  • Responsible for ensuring all work orders are completed in a timely manner accurately.

• United States Air Force

  System Administrator

  • Responds to information system questions, operational problems, and standard software package questions.
  • Training staff specialists on various application software packages.
  • Troubleshoots and resolves problems encountered by users operating computer and peripheral equipment.
  • Analyzes and supports technical documentation detailing installation procedures.
  • Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment.
  • Manages the overall installation and maintenance of hardware and software on a daily basis.
  • Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability.
  • Troubleshooting LAN/WAN network communications operations, hardware and application software.
  • Loads new software releases and software maintenance updates at the customer site.
  • Proficiency with PC Hardware/Software to include deployment. Proficiency troubleshooting PC Hardware and loading Software.
  • Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics.
  • Performs system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.

• Northrop Grumman Information Systems

  AHLTA/CHCS Tech

  • Supports large-scale database management systems.
  • Performs systems analysis of computer, communications, and network systems.
  • Supports the installation of computer operating systems, network, application software, and computer/network hardware.
  • Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS.
  • Analyzes and supports technical documentation detailing installation procedures.
  • Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment.
  • Manages the overall installation and maintenance of hardware and software on a daily basis.
  • Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability.
  • Troubleshooting LAN/WAN network communications operations, hardware and application software.
  • Loads new software releases and software maintenance updates at the customer site.
  • Proficiency with PC Hardware/Software to include deployment. Proficiency troubleshooting PC Hardware and loading Software.
  • Logs trouble calls with the Support Center with required follow-up until problem resolution.
  • Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics.
  • Performs system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.