Resume

• 2001

  English

  Purdue University

  Bachelor of Applied Science (B.A.Sc.)

  Organizational Leadership

  Master of Business Administration (MBA)

  Business Administration and Management

  General

  Indiana Wesleyan University's Adult Program

  Six Sigma Green Belt Certification

  Duke University

• Board Trustee for the Ronald McDonald House of Northeast Indiana. RMHC programs give families time with their sick children to help in the healing process. When a child is hospitalized

  his or her family can find a home-away-from-home

  inside the hospital

  at the Ronald McDonald House at Parkview Regional Medical Center. The Ronald McDonald House offers families comfortable spaces to relax

  a large kitchen and dining room as well as a computer area and a laundry room. Overnight guests have a comfortable room and a semi-private bath.

  Ronald McDonald House of Northeast Indiana

  Operations Management

  Employee Training

  Management

  Franchising

  Food

  Leadership

  Team Building

  Multi-unit

  Training

  Team Leadership

  Customer Service

  Inventory Management

  Customer Satisfaction

  P&L

  Restaurants

  Marketing

  Time Management

  Hiring

  Food Service

  Restaurant Management

  Klinker

  MBA

  Mark

  Klinker

  MBA

  Huntington University

  McDonald's

  Ivy Tech Community College

  I teach in the College for Working Adults in the Business Department. I teach face to face and online courses in many areas of business

  including management

  human resources and marketing. I enjoy making an impact on the students.

  Adjunct Professor

  Fort Wayne

  Indiana Area

  Ivy Tech Community College

  Oak Brook

  IL

  Managing the training and deployment of McDelivery throughout the United States. Working with our global partner

  UberEATS

  to bring McDonald's to more customers. We are expanding to new cities every month in the future.

  U.S. McDelivery Manager

  McDonald's

  US Operations Oak Brook

  As part of US Operations for the McDonald's Corporation

  the Ops Solution Group is a resource to the Regions by providing fast and timely solutions. This will help support the Region's Plan to Win by driving business results. My main focus in on drive-thru optimization with projects for drive-thru timers/ranking boards and sound quality of headsets. \n\nOur group focuses on the needs of the Regions and prioritize projects based on impact and scalability. We work with US Ops to ensure we are knowledgeable on key initiatives so we can consult to the field.

  Manager US Operations: Ops Solution Group

  McDonald's Corporation

  Fort Wayne

  South Bend and Louisville

  Provided leadership

  coaching and strategic direction to assigned Operations Consultants and Owner/Operators to deliver superior QSC and customer experience to maximize short- and long-term sales and profits. I created and led a high-performance team of Operations Consultants focused on common goals and objectives that support the US agenda. I consistently demonstrated McDonald's values and leadership behaviors to build positive business relationships with Owner/Operators for the mutual benefit of each Owner/Operator and the company.

  Field Service Manager

  McDonald's Corporation

  Fort Wayne and Indianapolis area

  Led 37 corporate restaurants in all areas of operations

  sales building

  people and profit. Implemented and executed the US Strategic Agenda within my assigned Profit Center to deliver the short- and long-term sales and profit results of each restaurant -- through people development and improved restaurant operations. I provided leadership

  coaching and strategic direction to our entire McOpCo team. I consistently demonstrated McDonald's values and leadership behaviors to build positive business relationships with key customers including our Director of Operations

  Area Supervisors

  Restaurant Leadership Team

  Crew

  and Customers. \n

  McOpCo Operations Manager

  McDonald's Corporation

  Huntington Indiana

  I am an adjunct professor in the Professional Studies Program. The courses I help instruct are in the business area with a focus on management

  human resources

  business communication and marketing.

  Adjunct Professor

  Huntington University