Resume

• 2001

  M.Sc.

  My masters thesis researched the use of computer-mediated communication (CMC) and it's appropriate use in the business world.

  Organizational Communication & Development

  Canisius College

• 1997

  BS

  Graduated with honors

  cum laude

  Computer Information Systems

  Cloud Security Alliance Norway

  Certificate of Cloud Security Knowledge Foundation

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  ITIL Foundation in IT Service Management

  CSME

  Inc.

• 1995

  Studies in

  Computer Science

• Habitat for Humanity Buffalo

  Firefighter

  Served as a firefighter and captain.

  Main-Transit Fire Department

  Virtualization

  Software Project Management

  Disaster Recovery

  IT Management

  Project Management

  VMware

  Business Management

  Staff Management

  Microsoft SQL Server

  Management

  Security

  System Administration

  Application Development

  Custom Software Development

  Program Management

  Testing

  Software Development

  Offshore Software Development

  Leadership

  Vendor Management

  Hjalmarson

  MSc.

  CCSK

  ITIL® Foundation

  Mark

  Hjalmarson

  MSc.

  CCSK

  ITIL® Foundation

  M&T Bank

  University at Buffalo

  Time Warner Cable

  Graphic Controls

  KeyBank

  Buffalo/Niagara

  New York Area

  IT and Financial Integrated Auditing. Governance

  Risk and

  Compliance Management (GRC). Assessment and recommendations related to Emerging Technology Risks.\n\nHeavy emphasis on data analytics and searching for anomalies in large data sets.\n\nAssurance activities related to alignment with major regulations and application design

  development

  and implementation.\n\nProvide consultation to the organization related to Cloud Computing Risks and Controls.\n\nKnowledge of relevant regulations and frameworks including COBIT

  PCI

  NIST

  ITIL

  Cloud Control Framework

  FFIEC

  GLBA

  SOX.\n\nCurrently studying for AWS Certified Cloud Practitioner and CISA exam.

  Information Technology / Cyber Audit Consultant

  M&T Bank

  Buffalo/Niagara

  New York Area

  As IT product manager for the End User Computing environment in Digital Workspaces

  I have responsibility to provide thought leadership and visionary planning for all aspects of how our employees utilize 30

  000+ computing devices to interact with corporate systems within our organization. \n\nWe are charged with disrupting the status quo in a professional and business-like manner in order to challenge our teams to bring industry leading solutions to our employees.

  IT Product Manager

  End User Computing and Desktop as a Service

  M&T Bank

  Served as working team leader for the Network Operations group.

  KeyBank

  M&T Bank

  Buffalo/Niagara

  New York Area

  Within the IT shared services team

  manage the Intelligent Process Systems Automation practice

  which provides horizontal services across the organization with a focus on systems that automate business processes. Some of the technologies within the practice include Blue Prism RPA

  IBM BPM

  and IBM Urban Code Deploy (DevOps). \n\nHands-on leader for full stack development team including Java

  JS

  REST

  and Oracle/MSSQL. Guidance for creation of user stories that align with our toolsets.\n\nImplemented Continuous Integration and Continuous Development practices within the team to streamline application development activities and greatly improve operational efficiency in support of Agile delivery methodology.

  Practice Manager and Principal Consultant

  Intelligent Process Automation

  Developed and supported internal systems used by sales and customer service. Provided level 2 and level 3 end user support.

  Graphic Controls

  Adjunct Instructor

  School of Management - Management Science & Systems

  I am an adjunct instructor at the UB School of Management

  where I teach the following MIS undergraduate and graduate courses:\n\nSystems Analysis & Design (MGS 405 / MGS 614): Provides an introduction to the systems development life cycle (SDLC) emphasizing the recent adaptive approaches to SDLC

  such as the unified process life cycle and agile methods. The course focuses on the disciplines of business modeling

  requirements analysis

  and logical design and utilizes the Unified Modeling Language (UML) for analysis

  modeling

  and design of business-oriented information systems. Information assurance issues of system controls and security are covered with respect to their impact on system requirements and design models.\n\nTelecommunications Technology (MGS 402): This course combines basic and fundamental theory of telecommunications

  such as TCP/IP

  network and data security

  and the layered network model. Along with practical hands-on labs and use cases involving cloud-computing

  Internet of Things

  and Blockchain technologies. The course includes a capstone where students propose a technology solution that utilizes these technologies

  followed by a presentation to their peers.\n\nManagement of IT Projects (MGS 425 / MGS 625):MIS concentration capstone course. Advanced MIS majors

  operating as a high performance team

  will engage in and complete the design and implementation of a significant information system

  Project management

  management of the IS function

  and systems integration will be components of the project experience.

  University at Buffalo

  M&T Bank

  Lead a team on the Windows 7 Migration Program that was responsible for technical support/analysis

  Windows server upgrades/migrations

  PC imaging

  and retail branch migrations.

  Project Delivery Manager

  Infrastructure Engineering & Solutions

  Buffalo/Niagara

  New York Area

  Answered customer calls for service issues and new service requests. Dispatched repair and installation technicians.

  Time Warner Cable

  M&T Bank

  Buffalo/Niagara

  New York Area

  I oversaw all I.T. delivery within the Commercial and Credit divisions for M&T Bank. My day-to-day responsibilities include full staff management / development

  technical and project oversight of all projects (10-15 at any given time) within my team including regular architecture / design review. I regularly interface with senior business line managers

  senior technical managers as well as offshore and onshore developers

  business analysts

  product managers

  infrastructure engineers

  and database administrators.\n\nMajor accomplishments include lead role as technical/BA delivery manager for several systems that were built including the scoring and monitoring application for liquidity risk reporting and liquidity stress testing

  of which data was used for FRB reporting. These projects encompassed the full project lifecycle including application security controls

  system requirements

  specifications/use-cases

  design/development

  performance testing

  system/functional testing

  data conversions

  and implementation. The systems are heavily integrated and have multiple high-availability features. \n\nSoftware development processes we used include both agile and traditional waterfall-based.\n\nPrior to working in application development at the Bank

  I managed a business analyst team that was responsible for eliciting and documenting infrastructure requirements on projects.

  Application Development Manager

  Commercial and Credit Application Systems Delivery