Resume

• 2014

  Healthcare Financial Management Association (HFMA)

  English

  Spanish

  Master’s Degree

  Emphasis in Healthcare Economics\n\nMastered finance and economics topics such as financial management

  financial planning

  economics of healthcare

  and money & banking

  Finance & Economics

  Graduate assistant for WTAMU MBA program

  West Texas A&M University College of Business

• 2009

  Bachelor’s Degree

  Graduated cum laude after mastering skills and subjects such as genetics

  advanced anatomy & physiology

  cell biology

  and more

  Human Biology

  BBB Biological Honor Society

  Chi Omega Fraternity President

  West Texas A&M University

  Cum laude

• Refuge Internation makes over 10 trips per year to various locations in Guatemala to run low-cost healthcare clinics in rural areas. Depending on the volunteers for each rotation

  RI performs orthopedic surgery

  OBGYN services

  including hysterectomies and births

  dental care

  podiatry

  pediatric services

  burn/wound care

  and more.

  Refuge International

  Healthcare Economics

  Microsoft Office

  Business Office Management

  POS Collections

  Management

  Healthcare Industry

  Positive Employee Relations

  Carver

  Carver

  Louisiana State University

  West Texas A&M University

  ER Now

  BSA Health System

  Baton Rouge

  Louisiana Area

  Second-year doctoral student and graduate assistant in the Rucks Department of Management.

  PHD Student

  Louisiana State University

  Develop and implement appropriate POS collection and integrity policies for start-up free standing emergency center that include daily charge reconciliation and capture

  compliant billing and collecting procedures

  departmental education on proper and compliant POS collecting procedures

  and the performance of routine audits to ensure departmental compliance\n\nDevelop and implement patient billing/collection complaint process to appropriately handle billing-related grievances\n\nOversee and direct patient billing and POS collections\n\nIdentify deficient procedures and processes and recommend and facilitate the implementation of new and updated information systems specific to the needs of the revenue cycle\n\nCreated and maintain departmental training manual including educational processes on health insurance jargon and terminology

  best practices for POS collecting

  process for handling patient billing complaints and more\n\nMentor department staff to staff up-to-date on departmental policies and processes and industry changes and news

  Director of Patient Financial Services

  Amarillo

  Texas Area

  ER Now

  Canyon

  Texas

  Visiting Instructor of Finance & Economics

  Visiting Instructor

  West Texas A&M University

  Performed lead financial counselor duties that included after-hours management of patient registration staff

  resolving patient complaints as necessary

  auditing and correcting patient collection errors\n\nEducated patients on applicable insurance benefits for ER visits and collected any financial responsibility due at time of service\n\n2014 Highest Collector of the Year - collected over $100

  000 in POS collections

  Financial Counselor

  Amarillo

  Texas Area

  BSA Health System