Experience

• University of West Florida

  Media and Event Management Graduate Assistant

  • Worked with CFPA Assistant Director in establishing Marketing Plans for all CFPA events that are hosted by the Art, Music and Theatre programs.
  • Was responsible for the production of all materials such as press releases, calendar listings, ticket request Forms, etc. to meet deadlines as set forth in the Marketing Plans.
  • Collaborated with the Graphic Design Graduate Assistant on the production of advertisements, programs and other marketing materials that require graphic components.
  • Created and implemented Social Media strategies for the CFPA through Facebook.
  • Served as a CFPA/SFPCA representative at events within the CFPA: greeting patrons, overseeing student house managers or serving as Front of House Management.
  • Was responsible for issue management with patrons of the CFPA sponsored events and/or clients for rental events.

• University of West Florida

  Student Admissions Representative

  • Gave Daily Tours of the University.
  • Worked the Explore UWF! Open house events.
  • Answered Student emails and calls, compiled inquiry sheets, and worked in Visitor Center.
  • Managed tour roster for entire year.

• University of West Florida

  Graduate Teaching Assistant

  • Taught one section of the Basic Communication Skills (Introduction to Public Speaking) course for both semesters of fall 2013 and spring 2014.
  • Created course content such as fundamental lectures, activities, and guides to enhance the student’s public speaking skills.
  • Developed and maintained the eLearning online component for student engagement.

• Sigma Chi Fraternity Lambda Beta Chapter

  Risk Manager

  • Prepared safety plans and procedures for all Sigma Chi events
  • Attended Balfour Leadership Conference
  • Planned and Executed Risk Management Seminars on 11/3/10 and 10/26/11
  • Organized and led a Risk Management Committee

• Mainland High School

  World History Teacher

  • Taught six sections of World History, designed and implemented lesson plans and created activities to increase student engagement.
  • Served as advisor for the Speech and Debate Club, and assistant directed “The 25th Annual Putnam County Spelling Bee” for Drama Department.

• Navy Federal Credit Union

  Documentation Specialist III

  • Create and maintain engaging online reference materials, instructions, and communications.
  • Advocate for MSRs by identifying pain points/inefficiencies of current resources.
  • Execute creative solutions before project/process improvement implementation.
  • Coordinate with multimedia staff and team members to develop impactful action oriented internal communication campaigns.
  • Analyze data (eNet analytics, coaching reports, call samples) during and after campaigns to make improvements to the overall message and reach.
  • Collaborate with product owners/business units on cross-functional projects teams to create deliverables for assigned projects.
  • Create strategic communication plans as new procedures or processes are implemented.
  • Develop change management strategies and initiatives centered on the Contact Center MSR/Supervisor audience.