Resume

• 2009

  Computer Specialist

  Miami Dade College

• 2008

  Spanish

  Associate Degree in Computer Engineering Technology

  \"Understanding and applying of hardware and software concepts

  in addition to troubleshooting techniques to digital

  microprocessor or computer-based systems. Assembly

  installation

  operation

  maintenance

  calibration

  troubleshooting

  repairing and elementary designs of electronic systems are taught using an integrated and theoretical approach.\"

  Computer

  Electrical and Electronics Engineering

  MDC Computing Research Lab

  Miami Dade College

  GPA 3.36

  Microcomputer Repairer/Installer

  Miami Dade College

• Digital Electronics

  Email Management

  Computer Maintenance

  Computer Repair

  WordPress

  Customer Service

  Programming

  Engineering

  Mobile Electronics

  Computer Proficiency

  Customer Support

  Electrical Engineering

  HTML

  Computer Hardware

  Vazquez

  Juan Carlos

  Wireless Edge - Taxi Charge

  Office Depot

  Senor Stereo

  Miami

  FL

  Team leader for taxicab electronic installation and maintenance who ensured equipment was implemented and completed in a timely and organized manner resulting in a 300 plus fleet size.\n• Demonstrated higher department efficiency by developing an installation routine and method. Administer first call resolution for customer trouble tickets and facilitate resolution tasks. \n• Applied an inventory management system and equipment tracking log saving company costs.

  Lead Mobile Electronic Technician / Customer Support

  Wireless Edge - Taxi Charge

  Assessed customer issues while adeptly providing functional and technical support; including consultation

  troubleshooting

  diagnostics and repair regarding hardware and software problems.\n• Provided quality customer service in a prompt and timely manner while communicating findings.\n• Installed and configured new computer desktop and laptops and resolved windows related issues.

  Office Depot

  Senor Stereo

  Miami

  FL

  Ensure high level of customer satisfaction while performing on a variety of tasks such as resolving complaints

  providing instructions

  answering inquiries

  implementing electronic and mechanical installations

  diagnostics

  repairs and maintenance services for a wide arrange of applications on different vehicle varieties and watercraft.\n• Provided inspections

  troubleshooting

  repairs and resolutions for damaged electronic systems.\n• Assembled aftermarket upgrade electronic equipment such as radios

  amplifiers

  speakers

  alarms

  remote starts

  televisions

  navigation systems

  satellites

  cameras

  lighting systems and wiring. \n• Directed customers on the first-rate and most adequate equipment solution for their needs.

  Customer Service Sales Specialist