Experience

• Project Mutual Telephone

  VP - Customer Operations

  • Responsible for managing Customer Service, Marketing, Sales, Employee Development & Public Relations. (Leadership and management of seven direct reports and 20 indirect customer service representatives)
  • Facilitated building a new customer service call center
  • Designed and implemented a new Employee Development and Training department

• Idaho State University

  Director of Professional Development for the College of Business

  Director of the Center for Business and Career Services. Our goal is to continue building a "career culture" for our students in the College of Business. We work with the business community to help provide students with internships while they are attending school and job opportunities upon graduation.
  
  We do this by putting on many career events with guest speakers from the business world and workshops on topics such as interviewing, resume & cover letters, dress for success, etiquette meals and career fair preparation etc... We also meet with students one on one to help them in their career development.

• Idaho State University

  Adjunct Marketing Instructor

  Taught Services Marketing course

• Idaho State University

  Assistant Marketing Professor

  Responsible for teaching MBA Marketing strategy, Services Marketing, Sales Management and Basic Marketing courses in the College of Business.

• Syringa Wireless

  Sr. Manager - Customer Operations

  Helped start a new wireless phone company from the ground up. Responsible for Customer Operations (Marketing & Customer Service departments). We sold mobile phone service & accessories to customers in southern Idaho. We grew the customer base to approximately 15,000 customers, 22 retail stores / outlets.

• Idaho State University College of Business

  Assistant Dean

  Responsible for Student Affairs, Recruiting, Retention & Marketing in the College of Business

• Ney Training and Consulting

  President

  Management training and consulting
  Customer service and sales training
  Project management
  Strategic planning
  Marketing