Resume

• 2005

  Education Specialist (Ed. S.)

  Computing Technology in Education

  Nova Southeastern University

• 2003

  Sistema Universitario Ana G. Méndez (SUAGM)

  Orlando

  Florida Area

  •Trained nurses and staff on the use of Glytec’s Glucommander Enterprise Software.\n•Participated in the implementation

  education

  evaluation

  and maintenance of designated Nursing/Clinical Information applications and projects. \n•Set up computer equipment

  software

  and training labs.\n•Provided customer service via campus rounds and other forms of communication. \n•Assessed end users’ level of knowledge

  identified gaps in understanding

  provided feedback

  and educated clinicians to improve their expertise in systems applications.\n•Worked collaboratively with Nursing informatics and other departments on computer-related projects. \n•Project successfully completed.

  Clinical Informatics Trainer (Coordinator)

  Florida Hospital

  Orlando

  Florida Area

  Supervised curriculum development

  editing

  and publishing of online and face-to-face courses for the Ana G. Mendez University System. Managed the course development needs of four campuses: Florida

  Maryland

  Texas and

  the AGM Virtual University. Collaborated with subject matter experts (SMEs) to determine necessary content updates of instructional materials. Assigned

  evaluated

  and approved courses developed by SMEs.

  Curriculum Development Services Director\\Senior Instructional Designer

  AGMUS Ventures

  Inc

  Manati

  PR

  •Interviewed prospective students.\n•Performed orientation sessions regarding the Computer Programming and Networking programs.\n•Assigned courses to faculty and prepared schedules for students.\n•Developed syllabi and updated curriculum for the computer department.\n•Deployed computer labs and installed software applications.\n•Troubleshoot hardware and software.

  Computer Department Coordinator

  Instituto de Banca y Comercio Inc

  Orlando

  Florida Area

  ●\tDeveloped course related materials and tutorials for onsite and online classes.\n●\tCreated storyboards and timelines for curriculum development and revision projects.\n●\tAnalyzed

  designed

  developed

  edited

  and uploaded course modules to LMS (Blackboard).\n●\tMet with subject matter experts to determine their needs and to develop content.\n●\tUploaded and published educational content and materials to Blackboard.

  Instructional Designer

  AGMUS Ventures

  Inc

  Orlando

  Florida Area

  •Design

  develop

  and update content for face-to-face and online training.\n•Create video tutorials

  handouts

  facilitator guides

  infographics

  and update training material. Use the ADDIE model to develop and evaluate content for training.\n•Meet with SMEs to create training materials according to their needs.\n•Train and mentor clinical and non-clinical staff on the use of EMR software (Centricity Practice Solutions and eCW) and other computer applications.\n•Provide support during the Go Live phases of the EMR transition project and conduct train-the-trainer sessions as planned.\n•Use WebEx

  Skype and other online tools to remotely train staff.\n•Perform equipment troubleshooting and deployment as needed.

  Learning Facilitation Professional II

  Humana Inc.

  Casselberry

  FL

  •Provided technical support and helped participants complete their SNAP applications.\n•Helped individuals and families with their Food for Florida applications after hurricanes Irma and Maria.\n•Project successfully completed.

  Application Support Specialist - Contract

  Manpower

  Lake Mary

  FL

  • Developed an international scope professional certification for internal auditors.\n• Uploaded content to the GOMO’s Learning Management System (a cloud-based eLearning authoring tool).\n• Reviewed course design

  edited and proofread content

  solved technical issues and applied changes when needed.\n• Interacted with Subject Matter Experts

  evaluated audio

  and edited videos and images. \n• Worked with multilingual/translated content (English

  Spanish

  and French).\n• Developed storyboards

  PowerPoint

  quizzes

  and timelines as needed. \n• Performed quality control evaluations.\n• Completed and published project content for final review and approval.

  Mid Level Instructional Designer - Contract

  The Institute of Internal Auditors Inc.

  Orlando

  Florida Area

  ●\tDesigned and developed online tutorials and materials for classes. \n●\tOffered computer and technology classes online and face-to-face.\n●\tResearched

  designed

  and developed new classes

  training

  manuals

  and other materials for adults

  teens

  and children. \n●\tTrained library patrons in the use of computer applications and technology.

  Technology and Customer Support

  Orange County Library System

  Taught computer and business classes.

  Sistema Universitario Ana G. Méndez (SUAGM)

  English

  Spanish

• 1998

  Master of Business Administration (M.B.A.)

  Management

  Universidad del Sagrado Corazón

  Learning Articulate Storyline 360

  LinkedIn

• 1988

  Bachelor of Arts (BA)

  Information Systems

  University of Puerto Rico-Mayaguez

• Curriculum Development

  Windows

  Customer Service

  Spanish

  Higher Education

  Microsoft Word

  Curriculum Design

  Microsoft Excel

  Microsoft Office

  Training

  Project Management

  Public Speaking

  Instructional Design

  Teaching

  Outlook

  ADDIE

  English

  Research

  Management

  PowerPoint

  H.

  Joe

  H.

  The Institute of Internal Auditors Inc.

  Instituto de Banca y Comercio Inc

  Florida Hospital

  Humana Inc.

  Manpower

  Orange County Library System

  AGMUS Ventures

  Inc