Jeremy L. Smith
- Courses2
- Reviews3
- School: National University
- Campus:
- Department: Information Science
- Email address: Join to see
- Phone: Join to see
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Location:
9388 Lightwave Ave
San Diego, CA - 92123 - Dates at National University: September 2014 - March 2018
- Office Hours: Join to see
Biography
National University - Information Science
Head of Support Operations - Software Enterprise at Motorola Solutions
Computer Software
Jeremy
Smith
Menifee, California
Currently lead the Centralized Managed & Support Operations team for Motorola's Software Enterprise division. This worldwide team of support and managed services experts provides customer support for the Software Enterprise division of Motorola.
**Specialties**
General Management, P&L, Turnarounds, Strategy, Leadership, Sales: Account, Enterprise, Inside & Channel, SaaS, Emergency Mass Notification, Cyber security, Public Safety, Business Continuity, Disaster Recovery, Emergency Management, Agile/Scrum, R&D, Lead Software Development, Product Management, Solution Selling, marketing, consulting, Managed Services, Writing, Teaching.
**Previous Roles**
*General Manager – Emergency Mass Notification for Airbus DS Communications. Full P&L responsibility. Prepared division for acquisition by Motorola Solutions
*Sr. Director of Sales Operations & Channel Management for Airbus DS Communications. Responsible for all Sales Operations activities, Inside Sales (Quota), Pricing, Quoting, Quotas, Commissions, RFPs/Proposals and the global Channel Partner Portfolio.
*Sr. Consultant (Director) for L.R. Kimball - lead the NG9-1-1 & Cyber Security practice (incl sales resp)
*Sr. Sales Architect/Consultant for Cassidian Communications - worked with enterprise public safety and Fortune 500 customers selling. Also developed groundbreaking Managed Security Services solution.
*US Marine – network admin/ HR clerk for USMC. Meritoriously promoted twice and received numerous commendations.
Experience
National University
Adjunct Faculty
Occasionally teach online graduate and undergraduate level courses in Cyber Security, Risk Management, Business Continuity / Disaster Recovery / Emergency Management, Technology Management, Project Management, Technical Writing, Information Assurance, Workflow Management, and Leadership / Organizational Management. Also teach CISSP program and develop onsite and online courseware for degree programs.
Airbus DS Communications
VP / General Manager - Emergency Notification Division (acquired by Motorola)
General Manager of the Emergency Mass Notification Systems division of Airbus DS Communications which provides emergency notification alerts during times of crisis, workforce notification and employee safety tools, business continuity / disaster recovery solutions and much more to hospitals, financial organizations, energy & utility companies, commercial firms, and public safety customers. P&L responsibility for the business including sales, product, infrastructure, support, operations, Waterfall based R&D, etc. I was asked to prepare this team for acquisition by Motorola Solutions in a short term stint. 100% sales quota achievement, turned negative ebit forecast into positive YE results, improved revenue actuals, re-energized the workforce, and implemented a clear go-forward strategy in prep for acquisition.
National Emergency Number Association
Co-Chair of the Next-Generation 911 Security Working Group
As the Co-Chair of the National Emergency Number Association's Next-Generation 911 (NG911) Security Working Group I was jointly responsible for directing and coordinating future IT Security Standards and Recommendation for the 911 Public Safety industry as it evolves towards NG911. We are literally building an entire IT Security framework from the ground up. The result of these efforts was the publishing of the industry's first cyber security standard in Feb 2010: NG-SEC, or NG9-1-1 Security.
Motorola Solutions
Director of Emergency Mass Notification Services
Business Lead for the Emergency / Mass Notification Systems team for Motorola Solutions (which was acquired from Airbus DS Communications). This team provides emergency notification alerts during times of crisis, workforce notification and employee safety tools, business continuity / disaster recovery solutions and much more to hospitals, financial organizations, energy & utility companies, commercial firms, and public safety customers. Responsibilities include: P&L, Sales, Agile/Scrum R&D, Operations, Tech Support, Customer Success, Infrastructure, etc.
Motorola Solutions
Head of Support Operations - Software Enterprise
Lead the Centralized Managed & Support Operations team for Motorola's Software Enterprise division. This worldwide team of support and managed services experts provides customer support for the Software Enterprise division of Motorola.
L.R. Kimball
Sr. Consultant for NG9-1-1 & Security (incl sales)
In a director-level role, led L.R. Kimball's NG9-1-1 & Cyber Security group which focused on state and local government agencies, with specific emphasis on Public Safety. Provided guidance and product/service management direction for Managed Services offering. Functioned as a capture manager and sales lead on large opportunities, managed client and partner relationships, marketing initiatives, proposals, and new services, while managing a dynamic and diverse staff, performing project management or oversight activities.
Education
National University
Bachelor of Science (B.S.)
Information Tehnology
National University
Adjunct Faculty
Occasionally teach online graduate and undergraduate level courses in Cyber Security, Risk Management, Business Continuity / Disaster Recovery / Emergency Management, Technology Management, Project Management, Technical Writing, Information Assurance, Workflow Management, and Leadership / Organizational Management. Also teach CISSP program and develop onsite and online courseware for degree programs.Keller Graduate School of Management of DeVry University
MBA
Business Administration
Keller Graduate School of Management of DeVry University
Masters
Information Technology w/ emphasis on IT Security
Publications
So you think you qualify for the Microsoft Certified Master Program
TechRepublic.com
So you think you qualify for the Microsoft Certified Master Program
TechRepublic.com
Emergency Notification Systems & the School Shooter
Medium.com
So you think you qualify for the Microsoft Certified Master Program
TechRepublic.com
Emergency Notification Systems & the School Shooter
Medium.com
5 Tips for Buying Managed Security Services
Windows IT Pro Mag
So you think you qualify for the Microsoft Certified Master Program
TechRepublic.com
Emergency Notification Systems & the School Shooter
Medium.com
5 Tips for Buying Managed Security Services
Windows IT Pro Mag
Why Your Public Safety Agency needs an Emergency Notification System
Linkedin.com
So you think you qualify for the Microsoft Certified Master Program
TechRepublic.com
Emergency Notification Systems & the School Shooter
Medium.com
5 Tips for Buying Managed Security Services
Windows IT Pro Mag
Why Your Public Safety Agency needs an Emergency Notification System
Linkedin.com
3 factors to consider when choosing a mass notification system
TechRepublic.com
Nobody wants to think about the worst that can happen, but having a system in place to notify employees of situations like an active shooter or natural disaster is crucial for workplace safety.
So you think you qualify for the Microsoft Certified Master Program
TechRepublic.com
Emergency Notification Systems & the School Shooter
Medium.com
5 Tips for Buying Managed Security Services
Windows IT Pro Mag
Why Your Public Safety Agency needs an Emergency Notification System
Linkedin.com
3 factors to consider when choosing a mass notification system
TechRepublic.com
Nobody wants to think about the worst that can happen, but having a system in place to notify employees of situations like an active shooter or natural disaster is crucial for workplace safety.
5 steps to secure your emergency call center
TechRepublic.com
A call center can be an attractive target for hackers. Here are some basic tips to minimize your risk of attack.
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