Resume

• 2005

  Master of Science (M.S.)

  Degree Requirements\nPSYC 581A. Current Professional Issues \nPSYC 581B. Organizational Leadership \nPSYC 581C. Processes of Work Groups \nPSYC 581D. Training and Executive Development \nPSYC 581F. Diversity in Organizations \nPSYC 601. Performance Assessment \nPSYC 602. Organizational Development \nPSYC 603. Personnel Selection and Validation \nPSYC 604. Work Motivation and Organizational Reward Systems \nPSYC 611. Advanced Independent Study \nPSYC 640. Advanced Methods in Psychological Research \nPSYC 641. Analysis of Variance \nPSYC 642. Regression and Nonparametric Statistics \nPSYC 643. Multivariate Methods\nPSYC 644. Applied Psychological Measurement \nPSYC 675. Practicum in Applied Psychology\nPSYC 689. Externship in Applied Psychology\nPSYC 699. Thesis \nPSYC 658. Advanced Personality and Social Psychology \nMGMT 641. Managing Human Resources

  Industrial and Organizational Psychology

  Psi Chi (ΨΧ) is the International Honor Society in Psychology

  California State University-San Bernardino

• 2003

  Bachelor's degree

  Psychology

  California State University-San Bernardino

• Training Delivery

  Communication Skills

  Motivational Interviewing

  Interview Preparation

  Job Evaluation

  Assessment Skills

  Customer Sevice Evaluation

  Skills Analysis

  Employee Training

  Performance Management

  Employee Relations

  Customer Service Training

  Project Management

  Job Development

  Resume Writing

  Recruiting

  Teaching

  Mediation

  Conflict Management

  Personnel Selection

  Thesis

  The Effects of Computer Self-Efficacy

  Computer Anxiety

  Computer Experience and Age on Training Method Preference

  Faulkner

  MS

  Jennifer

  Faulkner

  MS

  Truckee Meadows Community College

  City of Rialto

  Nutro Products

  Norm Reeves Supergroup

  The Nature's Bounty Co.

  Morrison University/ Anthem Education Group

  Jennifer Cremer

  Inc.

  Arvato digital services at Microsoft Licensing

  CSUSB

  Truckee Meadows Community College

  Southern California

  -Performed study of Employee receiptivity to e-learning vs. classroom training for large utility company.\n\n

  External Consultant

  Jennifer Cremer

  Inc.

  Taught General Psychology Courses.\n\n\n\n

  Instuctor

  Reno

  Nevada Area

  Truckee Meadows Community College

  Rialto

  California

  Developed customer service evaluation for 22 city divisions.

  Independent Contractor

  City of Rialto

  City of Industry

  CA

  Responsible for the recruiting

  hiring

  training

  scheduling and coordinating of all work duties/assignments for over 100 part-time sales personnel throughout Southern California

  Las Vegas and New Mexico

  as well as monitoring and evaluating all aspects of their work performance. Conducted and designed on-going classroom and on-the-job training programs for sales and product information.

  Territory Demo Manager

  Nutro Products

  San Bernardino

  California

  San Bernardino

  California

  CSUSB

  Temecula

  CA

  Met with customers to follow up on their satisfaction level with the sales

  service

  and finance departments during and after their auto purchase or repair visit. Handled all customer complaints via phone and/or in person and reported all feedback to department managers on a regular basis. Screened customer satisfaction surveys and participated/organized new customer orientation events.\n\nIn August 2002

  I acquired responsibilities of Administrative Assistant to the owner and vice president of four auto dealerships. Maintained and coordinated daily operational and administrative functions. Reviewed and reported on activities from the sales

  service and financial business units.

  Customer Service Manager/Administrative Assistant

  Norm Reeves Supergroup

  Sparks

  NV

  Warehouse and Distribution

  Sr. Trainer (Operations)

  The Nature's Bounty Co.

  General Psychology\nFrom course evaluations 2014: \nStudent comments are valuable feedback for the instructor. Please comment on what you liked about the course

  what could be improved or anything you would like to share with the instructor.\n\n - Jennifer Faulkner was an outstanding instructor. I truly felt like her methods were effective and she helped drive me to do my best because of her passion for the content taught in class. I loved the way she lectured

  She continuously peaked my interest

  even when it came to topics that were usually boring

  and I felt confident participating in class. She was my favorite teacher out of my other classes and I'm grateful I got the chance to take her class.\n\n- Jennifer is a fantastic and engaging teacher. She really made the course interesting. Always positive and very encouraging!\n\n- Jennifer is an enthusiastic and interesting instructor. I thoroughly enjoyed her and the class. I will highly recommend her and hope to see her teaching more classes in the future.\n\n- Jennifer is my favorite teacher!! She makes her expectations very clear and she is a very fair teacher. If we had any questions or concerns she was always available and willing to discuss the situation at hand. She has gone above and beyond what is expected of her as a teacher. She was always willing to answer any questions and she always getting the class involved in discussions. She also did an amazing job explaining the course materials and she was very supportive of all her students. She gave us praise and helped us prepare for test. She also was willing to discuss questions we had about pursuing an psychology career. I would love to have her for all of my psychology classes!\n\n- Professor Faulkner had a teaching style that made it very easy for me to learn the material. I was in class every day eager to learn more from her. She inspired a passion for psychology in me. Overall she was the best teacher I have ever had. I am very glad to have taken her class.

  Instructor

  Reno

  Nevada Area

  Truckee Meadows Community College

  Reno

  Nevada Area

  Constructed and delivered soft skills training to employees and managers: Interviewing Skills

  Conflict Management

  and Team Building. \nFacilitated work group mediations. \nProject Management. \nDeveloped and Delivered Employee Training Skills Assessment. \nCoordinated new hire orientations.

  Performance Management Specialist/Training Manager

  Arvato digital services at Microsoft Licensing

  Reno

  NV

  Faculty Lead

  Student Advising

  Professor of Psychology

  Training and Development.\nStudent workshops: Interviewing Skills

  Business Communication

  Conflict Management.

  Education Program Specialist/Career Center Advisor

  Morrison University/ Anthem Education Group