Experience

• Brown University

  Graduate Student

  James worked at Brown University as a Graduate Student

• UNC Greensboro

  Lecturer

  Designed and taught college music courses.
  Built course sites using a range of learning management systems, including Blackboard, Canvas, and Moodle.

• IFB Solutions

  Developer

  James worked at IFB Solutions as a Developer

• Convergent Technologies, Inc.

  Intern

  James worked at Convergent Technologies, Inc. as a Intern

• Convergent Technologies, Inc.

  Service Desk Coordinator

  Planned and implemented physical-to-virtual server migrations.
  Installed and administered Windows servers and workstations.
  Responded to customer requests for data support.
  Managed ticketing through Tigerpaw CRM. Maintained Tigerpaw database and implemented a customer-service web portal.
  Technologies used include: Microsoft Windows 7, 8.1, 10, Server 2012 R2, Office 365, Avaya, Fortinet, Kaseya, ESET antivirus, and Ubiquiti products.

• Lincoln Financial Group

  Application Manager

  James worked at Lincoln Financial Group as a Application Manager