Resume

• 2010

  M.L.S

  Reference

  SUNY University at Buffalo

  Government Information

  Reference Sources and Services

  User Education

  Map Cataloging

  Introduction to Library and Information Studies

  Information Organization

  Collection Development

  Management of Library and Information Agencies

  Information Sources and Services in Social Science

  Introduction to Information Technology

  Digital Information Retrieval

  Legal Studies

• 1995

  Post-baccalaureate Certificate

  Completed with Honors

  Legal Assistant/Paralegal

  University College of Syracuse University

• 1987

  B.A.

  Philosophy

  Phi Sigma Tau (International Honor Society in Philosophy)

  Le Moyne College

• Interlibrary Loan

  Illiad

  Reference

  Virtual Reference

  Microsoft Office

  Circulation

  Instructional Technology

  ALEPH

  Collection Development

  Camtasia

  Docutek

  Research

  Dreamweaver

  Editing

  Blackboard

  Information Literacy

  Customer Service

  HTML

  Help Desk Management

  Troubleshooting Hardware

  FitzGerald

  FitzGerald

  FedEx Ground

  Tompkins Cortland Community College

  SUNY Cortland

  Absolute Property Services

  Recruit

  train

  supervise and evaluate 20+ student staff each year for Information Resources Support Center (IRSC); Supervise and evaluate 10+ evening student staff at other service desks.\nRespond to customer service inquiries in a high volume call center using HelpSpot (web-based help desk software) to provide technology help for faculty

  staff

  and students;\nEvaluate and escalate high-priority and critical issues to appropriate departments.\nCompile

  contribute to

  and edit student staff handbook.\nSupervise projects: digitization

  shifting

  shelf-reading.\nUpdate Article License Information Availability Service (ALIAS) database for regional library consortium.\nProvide reference/research assistance to undergraduate and graduate students.\nCreate and present orientation for student staff each year.\nProcess customer transactions; inter library loan requests

  reserves.

  SUNY Cortland

  Operations/Office Manager

  Recruited

  trained

  supervised

  and evaluated personnel.\nCoordinated with 50+ abstractors in all NY State counties to provide 24 hours title searches for national and regional clients.\nProofread and edited abstracts and title searches to minimize errors and omissions.\nCreated vendor database to make service and price negotiations more efficient and effective.\nCommunicated with county and town officers to collect records and resolve title discrepancies.\nUsed QuickBooks accounting software to track budgets and accounts receivable and payable.

  Absolute Property Services

  English Department Liaison

  Instruct undergraduate and graduate students in information literacy & library use.\nCreate online research guides for English Department students.\nProvide reference/research assistance to undergraduate and graduate students.\nDevelop library collection in collaboration with English faculty.

  SUNY Cortland

  Assistant Director Residence Life

  Recruited

  trained

  supervised

  and evaluated 20 Resident Assistants and 4 Hall Directors each year.\nWorked with Campus Technology Department to create software programs to simplify room assignments and inspections

  creation and reporting of work orders and student conduct cases.\nPerformed room inspections to assess damages and facilitate repairs for 125 suites (500 beds) each year.\nSupervised maintenance

  cleaning staff

  security and outside contractors to provide a safe

  clean facility. \nRecruited

  trained and advised Residence Hall Judicial Board that heard 200+ cases each semester.

  Tompkins Cortland Community College

  SUNY Cortland

  Memorial Library

  Circulation Coordinator

  Trained

  supervised

  and evaluated employees in the preparation of freight loads for delivery to regional facilities across NY State.\nIncreased retention and employee satisfaction by utilizing the \"situational leadership\" model. \nPerformed regular safety training for staff

  resulting in the elimination of injuries during the last two quarters of fiscal; Implemented incentive program that resulted in fewer errors

  decreased damage claims and increased on-time service to 97%.

  FedEx Ground