Resume

• 2013

  St.Peter's University

  Jersey City

  NJ

  St.Peter's University

• 2009

  EMC Consulting

  Independent Consultant

  Provided on-site business

  marketing and operations analysis and consulting for Fortune 500 companies. Led project teams or worked individually delivering strategic direction

  e-marketing

  project and process management analysis in telecom

  health and life sciences

  and financial services industries. \n•\tManaged the successful commercial launch of five different consumer market features and services for a leading American telecommunications provider\n•\tDesigned the governance framework and requirements implemented at a leading worldwide pharmaceutical company seeking to consolidate and centralize common operations and shared services\n•\tLed the re-design and development of a marketing communications strategy and process involving the use of multiple e-marketing channels (email

  social

  search) for an international financial services organization

  EMC Consulting

• 2008

  Score Bergen - SBA

  Consultant at a nonprofit association dedicated to educating entrepreneurs and promoting the formation

  growth and success of small businesses nationwide.\n•\tProvided advisory and directional services

  either one-on-one or in teams

  to small business owners and entrepreneurs concerning business planning

  finance

  marketing

  sales

  organization and direction.\n•\tPlanned

  developed and conducted client workshops on specialized topics

  “Tools for Surviving a Recession” and a “How-to Develop a Business Plan”.

  Score Bergen - SBA

• 2000

  Verizon Telecom

  Director

  Performance Assurance - Directed regulatory compliance reporting process enabling earlier approval and entry into new long distance and competitive markets.\n\nGroup Manager

  Performance Assurance - Managed interface between Consumer Markets and Finance; saved millions in duplicative programs and projects.\n\nGroup Manager

  Strategic Planning - Directed developing and communicating strategic plan for Verizon national consumer markets.

  Verizon Telecom

  Independent Consultant

  Business and management client-service delivery consultant following a successful career in a Fortune 10 corporation. Experience providing analyses and direction solving planning and operational problems in telecom

  financial services and life sciences industries.\n\nAccomplished executive

  project manager and catalyst for change

  directing the design and implementation of process and organizational restructuring initiatives.\n\nSuccessful strategic and market analyst

  blending business direction

  go-to-market

  CRM

  customer experience and 360 knowledge to expand markets and improve performance.\n\nGovernance specialist

  developing frameworks

  procedures and communication channels in pharmaceutical

  financial services and telecommunications industries.\n\nStrategic planning manager for Verizon Telecom retail consumer segment nationwide during a long career at Verizon and its predecessor company GTE\n\nSpecialties: Business analysis; \nProcess analysis

  design

  continuous improvement\nOrganizational restructuring; \nPolicy & procedure governance design & implementation; \nStrategic

  competitive and market analysis\nE-marketing\nWork Flow Management\nVendor Management\nSLA Compliance\nRegulatory Compliance\nBusiness Intelligence \nTechnology Innovation\nPMO management

  Strategic Planning/Project Management Consulting

  Greater New York City Area

• 1995

  Directed and controlled process redesign programs and initiatives for Strategic

  Technology

  Long-term Financial Planning and closely related functions. Transformed planning

  repositioning strategic planning to drive finance and capital allocations

  as well as technology

  marketing and information systems development. \n\nRedesigned

  implemented and directed continuous improvement of public network infrastructure planning process for $30B Domestic Telecom wireline business unit. Led integration of network planning

  product introduction and systems development procedures and planning

  GTE

• 1987

  Klein

  GTE

  GTE

• 1973

  PhD candidate

  Political Science - Chinese Politics

  Senior Teaching Fellow

  Department of Political Science\nInstitute of Sino-Soviet Studies

  The George Washington University

• 1972

  MA

  Political Science

  Teaching Assistant

  University of Toledo

• 1966

  BA

  Political Science

  University of Cincinnati

• Governance

  IT Governance

  Marketing Strategy

  SLA

  Market Research

  Market Analysis

  IT Strategy

  PMO

  Project Portfolio Management

  Program Management

  Continuous Improvement

  Vendor Management

  Process Engineering

  Business Intelligence

  Policy

  Business Process Improvement

  Business Process

  Restructuring

  Process Improvement

  Change Management

  Klein