Resume

• 2012

  Master's degree

  Executive IT Managment

  FTEMS

  Virginia Commonwealth University

• 1988

  Bachelor of Science (BS)

  Mathematics

  Virginia Union University

  BACHELOR OF SCIENCE

  Mathematics

• Requirements Analysis

  MSSQL & Sybase Database Specialist

  Data Warehousing

  Troubleshooting

  Microsoft SQL Server

  Database Administration

  Windows

  Database Design

  Problem Solving

  Sybase

  Linux

  Business Intelligence

  Unix

  Databases

  Business Analysis

  Customer Service

  SQL

  Customer Relations

  SDLC

  SQL Server

  Brown

  Howard

  Brown

  CarMax

  US Realty

  Virginia Commonwealth University

  Dominion Energy

  Dominion Energy

  Capital One

  Signet Bank /Capital One

  Signet Bank

  CSC

  Richmomd

  VA

  I teach an undergraduate class in Modern Database Management Systems

  Adjunct Professor Information Systems

  Virginia Commonwealth University

  Today is a great day to buy or sell a house! ... That was my motto

  Realtor

  Richmond

  Virginia Area

  US Realty

  Responsibilities included querying data warehouses to support marketing and analysis for Small Business. In addition

  understanding the corporate and local database structures

  working with a variety of querying tools and analytical software to extract

  manipulate and report on Small Business Information. Other tasks included working with product managers

  business analyst and statisticians to translate business ideas into technical data requirements. When necessary

  provided backup and supplemental support on any Small Business technology initiative.

  Signet Bank

  Dominion Energy

  Richmond

  Virginia Area

  IT Manager - Infrastructure Application Services

  Responsibilities included: Compiling and reporting daily incoming call volume reports.\nManaged call-tracking programs including training associates to use the tracking forms and the design of the tracking reports. Completed Ad- hoc reporting request when necessary.

  Capital One

  CUSTOMER SERVICE REPRESENTATIVE

  Responsibilities included: Responding to customer inquires regarding information and issues pertaining to Signet Bank's Master Card and VISA accounts. Researched and analyzed customer accounts to provide prompt and accurate information. Verify terms on accounts /market new products and services.

  Signet Bank /Capital One

  FLOOR SUPERVISOR

  Responsibilities included assist in the supervision of 10 to 15 team members. Responded to detailed customer inquiries

  complete essential daily assignments

  which ensured the Customer Service Department operates efficiently. In addition statistically monitor and evaluate team members' performance while assisting customers.

  Capital One

  PROGRAMMER ANALYST

  Responsibilities include analyzing user and system requirements

  design and implement programming solutions with current and emerging technologies. In addition used current multidimensional OLAP tools

  such as Cognos Impromtu and Cognos PowerPlay. Interact with business users to determine data and reporting requirements. Additional tasks include assisting the DBA with SQL Server 6.5 database design.

  CSC

  Dominion Energy

  Richmond

  Virginia Area

  MSSQL DBA Team Lead

  Database Specialist - SQL DBA Team Lead

  Richmond

  VA

  •\tResponsibilities include managing the database systems for corporate warehouse

  corporate financial

  helpdesk

  web

  and store platforms. Work jointly in a team environment with database design

  development

  performance tuning

  back up/recovery troubleshooting and the support and maintenance of the database systems for corporate applications teams. Additional responsibilities include manage and configure 3rd Party performance monitoring tools such as BMC Patrol

  ProActive DBA and SQL Power Tools. Non-Technical responsibilities include interviewing potential employees; mentoring new members to the DBA team

  manage relationships with software vendors and evaluate potential database tools.\n•\tManaged a database upgrade project to upgrade over 100 store

  corporate and development servers from Sybase ASE 12.5.03 to Sybase 15.0.2.\n•\tManaged a project to upgrade the corporate SAS environment form 9.1 to 9.2. The upgrade also included a SAS enterprise upgrade to version 4.2

  Sr Database Analyst

  CarMax

  Dominion Virginia Power