Experience

• Kwantlen Polytechnic University

  User Support Service

  Respond to IT queries
  Assist the students and instructors for their IT needs
  Maintain the workability of computers in the campus
  Create help desk documentation with step by step instructions on problem resolving techniques

• Silvia RO Water Technology

  Help Desk Representative

  Gurpreet worked at Silvia RO Water Technology as a Help Desk Representative

• InsureBC

  IT Support Technician

  Diagnosed, analyzed, and resolved various hardware, software and user issues by applying
  troubleshooting methodology
  Assembled and disassembled computers and installed various components such as cards,
  cables, memory and storage media
  Provided technical support to customers on telephone, email and through tickets
  Ensured precise handling of service requests
  Prepared new computers to be installed at various locations by installing many software
  Created new email accounts and set up Microsoft Outlook on user computer’s

• Wireless World Solutions Ltd

  IT Support Specialist

  Gurpreet worked at Wireless World Solutions Ltd as a IT Support Specialist

• Khalsa Diwan Society

  Volunteer

  Gurpreet worked at Khalsa Diwan Society as a Volunteer