Edmund O'Neill
- Courses2
- Reviews5
- School: CUNY Queens College
- Campus:
- Department: Linguistics
- Email address: Join to see
- Phone: Join to see
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Location:
65-30 Kissena Blvd
Flushing, NY - 11367 - Dates at CUNY Queens College: April 2009 - November 2009
- Office Hours: Join to see
Biography
CUNY Queens College - Linguistics
Senior Director of Technology at Relay Graduate School of Education
Higher Education
Edmund
O'Neill
Greater New York City Area
I have a passion for building technology products and services that foster rapid growth for institutes of higher education. Working with engineers, product managers, stakeholders of all levels, and front-line users, I enjoy synthesizing their needs and desires into a cohesive vision, forming a strategy to meet that vision, and then executing that strategy with the highest possible fidelity and flexibility.
The best part about my work at Relay GSE is the shared mission - we're all working within our respective areas of expertise to close the opportunity gap, and bring the best education possible to the highest number of students.
Experience
Relay Graduate School of Education
Director of Internal Applications
As the product manager for two of our custom-built Web applications (our content management system and student information system), I manage two independent but significant backlogs while driving their respective roadmaps from inception to successful launch.
Reporting to the Chief Technology Officer and working closely with the Chief Operating Officer, I I translate complex functional needs into shovel-ready requirements for an Agile team of software engineers. I communicate with each functional team, capturing their processes and folding them in to future releases.Relay Graduate School of Education
Director of Products
I work to ensure all of Relay's software (both homegrown and off-the-shelf) meets the needs of our users (both staff and students).
Relay Graduate School of Education
Senior Director of Technology Products and Services
In this role, I...
* Define, socialize, and communicate Relay’s product investment strategy;
* Manage a team of product owners, software engineers, and support personnel to ensure Relay's platforms are meeting the high expectations set by our staff, students, and faculty;
* Set standards for the lifecycle of product ownership at Relay: from research and identification, to implementation and project management, through support and the eventual steady-stateRelay Graduate School of Education
Academic Technology Coordinator
Translate paper-based curricular materials to an online content management system
Execute all QA testing, communicating directly with software engineers to document issues
Serve as Tier 1 software and hardware support for faculty, students, and staffQueens College
Adjunct Lecturer
Courses: Introduction to Linguistics; Semantics and Pragmatics; Syntax
For each of these three courses, I selected a challenging textbook; designed in-class handouts to accompany the textbook; structured lectures and in-class activities, and developed assessments.Hudson Software Corp
Technical Support Lead Agent
Manage technical support cases through their life cycle: diagnosis of problem; guidance through basic troubleshooting; research and escalation of complex problems; determine a scale-able solution
Create agent- and customer-facing documentation to improve future incident support process
Execute QA testing of new software and hardware productsMobiledia
Mobile Phone Reviewer
I wrote mobile phone reviews on a freelance basis.
LaGuardia Community College
Adjunct Lecturer
Course: Introduction to Language
Education
City University of New York: The Graduate Center
M.A
Linguistics (2010)
Thesis (supplied upon request): "My Aim is True: On the Semantics and Pragmatics of the English adjectives True and False."New York University
B.A.
Classical Civilization, Linguistics
I received by Bachelor of Arts from NYU in January 2006. I had two majors: Classical Civilization and Linguistics. I also completed a minor in Philosophy.
