Resume

• 2014

  Gwinnett Technical College

  Gwinnett

  GA

  Prepares and delivers lecture and/or lab course material. Prepares lesson plans for classroom instruction for general core courses. Evaluates students’ progress in attaining goals and objectives. Prepares and maintains all required documentation and administrative reports. Display a high level of effort and commitment to performing work; operate effectively within the organizational structure.

  Adjunct Professor

  Gwinnett Technical College

• 2009

  Master of Network and Telecommunications Management

  Management Studies: Project Management Systems

  Telecommunications Law and Regulation

  Network Security

  Network Design and Management

  Wireless Communication Systems and Wireless Systems Management

  IP Telephony/VoIP

  Project Management

  and Strategic Management of Technology.

  Network and Telecommunications Management

  Wireless Technology

  Keller Graduate School of Management of DeVry University

  Leading and Working in Teams

  Lynda.com

  Teamwork Foundations

  Lynda.com

  Developing Your Emotional Intelligence

  Lynda.com

• 2006

  Derrick

  Hill

  Gwinnett County Public Schools

  Gwinnett

  GA

  The management and maintenance of all computer hardware

  software

  and networking components for the local school through on-hand and remote capabilities. Responsibilities include the configuration

  installation

  and overall support of computer workstations

  peripherals

  hardware and software installs. Installation and support of locally attached devices and LAN connectivity to the wide area network. The research and resolution of user problems with computer operations. Maintain reports and records of user services performed in Gwinnett County approved databases. Act as liaison and provide feedback to end users and Information and Technology Managers

  Technology Support Specialist

  Gwinnett County Public Schools

• 2002

  Bachelor of Science (B.S.)

  LAN Technology

  Enterprise Networks

  Principles of Management

  Project Management

  WAN Technology

  Voice Communications Systems

  Network Operating Systems using Windows and LINUX

  Management of Technology Resources

  and Top/Down Network Design

  Computer Systems Networking and Telecommunications

  DeVry University

  GPA: 3.65

• 2000

  Georgia State Board of Pardons & Paroles

  Atlanta

  GA

  Promoted to position after two years as Helpdesk Technician. Manage and maintain all computer hardware

  software

  and networking components for the Georgia Northeast and Southeast Regional parole centers via travel and remote capabilities. Responsibilities include the configuration

  installation

  and overall support of computer workstations

  peripherals

  hardware and software upgrades and installs. Installation and support of locally attached devices and LAN connectivity to the wide area network. The research and resolution of user problems with computer operations. Maintain reports and records of user services performed in Parole Board approved databases. Act as liaison and provide feedback to end users

  Field Managers

  Central Office Managers

  and Information and Technology Managers to further understanding of the Parole Board’s Results Driven supervision Model. Assist in the preparation requirement specifications for software

  hardware

  cabling

  and network management of parole centers. Organize lesson plans

  training presentations and instruct end users at Parole Officer In-Service

  Management In-Service

  Central Office

  Regional and District Offices in new and updated software

  and in the use of computers and network applications; authorize access to network applications and assist in the addition and removal of users from the network. Assist in the establishment of network security. Diagnosis and correction of user network login and access problems. Research and maintain knowledge of Windows 2000 Server

  UNIX

  MS-DOS

  Microsoft Office Suite

  Corel WordPerfect Suite

  and other word processing databases.

  Microsystems Field Support Specialist

  Georgia State Board of Pardons & Paroles

• 1999

  Coca-Cola Enterprises

  Dunwoody

  GA

  Responsibilities included the updating and/or creation of new account numbers on Coca-Cola Fountain consumer databases (FET

  AS400). Validated proper linking of new outlets to the correct ownership group for accurate volume

  finance

  and capital reporting. Direct point of contact for equipment information

  installation and removal orders

  Agency Bill and Direct Fulfillment of Quality Assurance Kit requests by account and ensured that the correct components are supplied and invoiced correctly.

  Local Account Manager

  Coca-Cola Enterprises

• 1992

  THE HEALTH INSURANCE PLAN OF GREATER NEW YORK (HIP)

  New York

  NY

  Promoted after two years as operator. Responsibilities included the supervision of emergency services representatives in a call center environment. Generated and organized medical documents and reports in conjunction with Director for dispersal to clients. Organized ambulance transports and coordinated hospital arrangements with Utilization Management Department. Provided assistance to and consultations with physicians. Performed supervisory responsibilities when required.

  Emergency Services Chief Coordinator

  THE HEALTH INSURANCE PLAN OF GREATER NEW YORK (HIP)

• Networking

  Network Administration

  Telecommunications

  Network Design

  Customer Service

  Microsoft Office

  Technical Support

  Management

  Software Installation

  Help Desk Support

  Leadership

  Training

  Enterprise Software

  Operating Systems

  Hardware

  WAN

  Public Speaking

  Windows

  Databases

  Windows Server

  Hill