Resume

• 2008

  MS - expected pending Thesis Completion

  Elected by fellow cohort members to interface with professors and administration in matters related to school

  and class procedures.

  Organizational Leadership

  Cohort President -

  Nyack College

• 1985

  Christ Tabernacle

  dlmSolutions - Strategies for Deliberate Life Management

  I worked as a volunteer counselor to those who have suffered the death of a close friend or family member. \n\nI also facilitated a monthly support group in which members/attendees were encouraged to express their concerns and hurts and then to look to God for His comfort.

  Christ Tabernacle

• 1974

  National Grid [Formerly KeySpan Energy Delivery and Brooklyn Union Gas]

  Queens College - City University of New York

  Provide life and business coaching for leaders in all sectors. I specialize in working with minority leaders and with new and/or young leaders.\nI develop and deliver Leadership

  Customer Service

  Career Advancement

  Personal Presentation and Personal Branding seminars for corporations

  not-for-profit organizations

  professional organizations and private groups.

  Independent Leadership Coaching and Training Professional

  Greater New York City Area

  dlmSolutions - Strategies for Deliberate Life Management

  As Director

  Sales Administration: Managed the team that developed sales quotas

  calculated and paid sales commissions and maintained sales statistics. Responsible for accurate and efficient reporting of all sales statistics.\n\nAs Account Manager: Provided comprehensive service to major corporate accounts. Handled service issues

  billing concerns and sales. Insured customer satisfaction through relationship building

  providing world class responses to customers' service inquiries and requests. \n\nAs Customer Service Coordinator: Managed the team that handled escalated complaints [to corporate executives

  the mayor's office and the state Public Service Commission.

  National Grid [Formerly KeySpan Energy Delivery and Brooklyn Union Gas]

  Manager/Director

  New Professionals Program

  Worked with Honors students to insure that they were fully and expertly prepared to participate in the job interview

  internship and career search process. Insured that these students participated in on-campus networking opportunities and that they took advantage of off-campus events and networking opportunities.\n\nThe program was initially open only to students with majors in Finance

  Accounting and Economics as well as to other students majoring in the Social Sciences or minoring in Business and Liberal Arts. In the spring

  2014 semester

  the program was expanded to students with any major at Queens College. I was pleased to add students with majors in Psychology

  the Performing Arts

  the Natural Sciences

  Computer Science

  Education and Family

  Nutrition and Exercise Sciences.\n

  Queens College - City University of New York

  Adjunct Lecturer

  Teach various Business Writing Oral Workplace Communications and Presentation Skills classes in BALA - the Business and Liberal Arts Honors Program

  The Economics Department and the Professional Studies Department. \n\nDeveloped a Business and Liberal Arts Leadership course: An Introduction to Leadership which was launched during the Spring

  2012 semester. Due to excellent feedback

  the course will be offered again for the Fall

  2013 semester.

  Queens College - City University of New York

  Service Appointment Coordinator

  Worked with dealership management to help implement and then operate a service appointment Call Center. Interfaced with Service Advisors and Customers to insure that customers received excellent service from appointment set-up through vehicle pickup.

  Helms Brothers Corporation

  NAPW - National Association of Professional Women

  In addition to induction into Golden Key

  I was also privileged to deliver the Keynote address that evening. My Topic: Servant Leadership. Please take a moment to view my address on YouTube.com: http://www.youtube.com/watch?v=nw6jriVGZYw

  Queens College Chapter of the Golden Key Honor Society

• 1969

  Bachelor of Fine Arts

  Retail Management and Fashion Merchandising

  Pratt Institute

  Myers Briggs Personality Type Indicator - Certified Practitioner

  The Myers & Briggs Foundation

  MBTI-2015-T310566

• Professor Denise Miller gives Keynote Address at Golden Key Induction Ceremony

  Professor Denise Miller gives Keynote Address at Golden Key Induction Ceremony September 2012

  Leadership Development

  Higher Education

  Community Outreach

  Curriculum Development

  Curriculum Design

  Nonprofits

  Non-profits

  Resume Writing

  Career Development

  Coaching

  Career Counseling

  Research

  Staff Development

  Public Speaking

  Organizational Development

  Educational Leadership

  Instructional Design

  Teaching

  Adult Education

  Program Development

  Elizabeth's Embrace: Self Esteem Workshop for \"At Risk\" Young Women

  Working under the leadership of TLC Team Leader

  Suannette Velez and with other team members to develop and deliver Etiquette and Self Esteem Workshops to assist young women in various crisis situations to improve their employability and to enhance their life skills.

  Miller

  Enthusiastic

  energetic

  and flexible motivator with outstanding leadership

  interpersonal and communication skills. \n\nExpertise in Management and Leadership Training. Experienced interpersonal skills and communications facilitator with proficiency in personal branding and image management.\n\nProven competency facilitating teams

  managing large staffs and developing communications strategies.\n\nSpecialties: \n• Skilled Trainer and Gifted Teacher\n• Talented Training Program Designer \n• Outstanding Platform Skills\n• Professional Presentation Development\t\n• Customer Service & Communications Expert\n• Sensitive and Experienced Manager \n• Resourceful Program Developer\n• Proactive

  Flexible Program Director

  Denise L.

  Miller

  Queens College - City University of New York

  Helms Brothers Corporation