Resume

• System Administration

  Strategic Planning

  Agile Project Management

  Leadership & Management

  Contract Negotiation

  Project Management

  UNIX/Solaris/LiNUX

  Lean Tools & Processes

  Waterfall Project Management

  Six Sigma

  IT Infrastructure

  Business Intelligence

  Mentoring

  Organizational Behavior

  Six Sigma Lean/DFSS

  Training - Course Creation & Instruction

  Requirements Analysis

  Program Management

  Miller

  David

  Miller

  The Hershey Company

  Commonwealth of Pennsylvania

  CENTRAL PENNSYLVANIA COLLEGE

  TE Connectivity

  Senior Team Member and Project Manager for business intelligence software

  processes

  and procedure management functions at $13.5B global leader in passive electronic components. Oversee internal and customer-facing processes

  procedures

  report creation

  and strategic development to support business intelligence (BI) operations

  data warehousing

  infrastructures

  web server administration

  and solution development and deployment. Currently member of team involved in planning and managing company-wide upgrades of Cognos infrastructure and application. Actively involved in employee selection and mentoring.\n\nMajor Contributions:\n•\tLed projects to identify and resolve BI reporting issues related to enterprise Oracle upgrade.\n•\tOrganized and conducted training on reporting studios within Cognos for east coast locations.\n•\tConducted capacity planning for Cognos infrastructure.\n•\tEstablished and wrote standards for Cognos portal and BI workflow processes.

  TE Connectivity

  TE Connectivity

  Harrisburg

  PA

  Provided IT systems administration for company’s North American engineering divisions. Maintained and supported all infrastructure

  products

  processes

  and requirements. Carried out workstation

  server

  and application administration in UNIX

  Linux

  and Windows environments. Performed installations

  maintenance

  shell scripting

  and disaster recovery contingency planning. Oversaw systems security and conducted IT audits. Managed software licenses and vendor relations.\n\nMajor Contributions:\n•\tServed as Head Administrator and Project Manager for evaluation

  testing

  QA

  and development of all software utilized by several thousand engineers.\n•\tPlanned and led installation of software for GM

  Honda

  Ford

  and other customers. \n•\tMember of steering committee to introduce Redhat Linux into engineering environment.\n•\tProject managed creation of automated process to certify Linux servers to audit standards.\n•\tCreated and instructed technical courses for employees and management.\n•\tDirected formulation of disaster recovery documents and procedures.\n•\tMember of senior administration team committee that evaluated

  tested

  and recommended infrastructure hardware and communication products.

  IT Enterprise Infrastructure Administration

  Harrisburg

  PA

  Senior Team Member involved in development and implementation of overall departmental communications program

  management of departmental offerings and internal processes

  lean program initiatives/implementations/training

  program and portfolio management (Microsoft Project Online)

  financial planning and analysis

  audit policy oversight

  college recruiting and on-boarding

  company-wide planning for cross-organizational tools.\n\nMajor Contributions:\n•\tPMI Waterfall & Agile Scrum Project Management Trainer\n•\tLean & Organizational Behavior Trainer\n•\tEnterprise Project

  Program and Portfolio Management\n•\tLean Tools Subject Matter Expert Program\n•\tHigh Availability & Disaster Recovery Program\n•\tChange Management & SOX Auditing Program\n•\tCollege Recruitment & On-boarding Steering\n•\tCommunications & Policies/Procedures Steering

  Global IT PMO Program Manager

  TE Connectivity

  Harrisburg

  Pennsylvania Area

  Key liaison between information systems and business (operational) groups for the Commonwealth of Pennsylvania. Responsible for establishing and improving IT project/program/portfolio processes

  Lean adoption

  change management

  and effective communication channels with key agencies such as the PA Dept. of Education

  PA Governor's Office

  PA Office of General Counsel

  PA Office of Inspector General

  PA Office of General Services

  PA Office of Administration

  and many more.\n\nEstablishes and maintains relationships with internal and external stakeholders to align technology solutions with business strategies.\n\nParticipates in meetings between business areas and IT staff to negotiate commitments from the initial request to final implementation. Advises on options

  risks

  costs versus benefits and the impact on services

  processes or other IT priorities.\n\nCommunicates with business areas and IT staff to ensure awareness of project progress

  risks and results. Identifies and mitigates potential problems or conflicts with the delivery of services. Provides strategic consultation.\n\nEnsures the business need is addressed by the technical solution and that end users are satisfied.\n\nCollaborates with team members to facilitate the project intake and validation process and to provide reporting data and metrics related to the business value realization process. Assists with program and project management activities as directed.\n\nAdvises senior management and leadership teams on technical issues

  trends and potential risks regarding IT strategies and service processes.\n\nParticipates in change management initiatives involved with the enterprise. Ensures frequent communication with stakeholders regarding the impact of the change

  advocates the change and mitigates resistance to the change.\n\nParticipates in business planning and strategy meetings. Researches and evaluates emerging technology to provide recommendations that may enhance business processes.

  IT Business Relationship Manager

  Commonwealth of Pennsylvania

  Hershey

  PA

  Enterprise-Level Project Lead - PMO Development and Improvement - Change Management - Lean Processes - Agile Scrum Proliferation and Training - Business Relationship Management

  Enterprise Project Lead

  The Hershey Company

  Instruct undergraduate courses for private college serving Central Pennsylvania region. Classes include Business Principles

  Information Technology

  Business Management

  Ethics

  and Leadership.\n\nMajor Contributions:\nRecently selected to instruct graduate courses in business and information systems.\nInvolved in course

  instructional material

  and product delivery planning

  CENTRAL PENNSYLVANIA COLLEGE

  2016 Global Scrum Conference - ScrumAlliance

  Yearly Global Scrum Conference - Held in Orlando

  FL

  Yearly Global Scrum Conference - Held in San Diego

  CA

  2017 Global Scrum Conference - ScrumAlliance

  Yearly Global Scrum Conference - Held in Phoenix

  AZ

  2015 Global Scrum Confererence - ScrumAlliance

  Bachelor of Arts

  Psychology and Philosophy

  Applied Computer Science

  Bachelor of Science

  Business Administration

  Master of Business Administration

  Drexel University

  Chemical Engineering - Humanities

  Aveta Business Institute

  Six Sigma Lean/DFSS Green Belt

  Blockchain Council

  Certified Blockchain Expert

  Certified Business Relationship Management Professional

  Business Relationship Management Institute (BRM Institute)

  CKF - Certified Kaizen Facilitator

  Management and Strategy Institute

  Project Management Institute

  PMP - Project Management Professional

  Scrum Alliance

  CSPO - Certified Scrum Product Owner

  CSM - Certified Scrum Master