Resume

• 2019

  Spanish

  Master's degree

  Computer/Information Technology Administration and Management

  Western Governors University

• 2011

  Professional

  Adult Development

  Professional Tennis Registry

• 2003

  •\tAct as first tier support of company employees for hardware and software. \n•\tResponds to and resolves inquiries and requests for assistance with computer systems.\n•\tAids and trains users on facility technology.\n•\tPerforms preventative maintenance.\n•\tAssist in setup and maintenance of conference/meeting rooms as needed.\n•\tBasic wireless and network troubleshooting and support to allow student access.\n•\tInstalls and repairs facility IT equipment and software\n•\tInstallation and configuration of external storage on key desktop computers.\n•\tTutored college students with learning disabilities to achieve certifications and pass classes in a variety of subjects (Mathematics

  Hardware & Software

  Computer Programming

  and Computer applications

  MSOffice). Topics covered: TCP\\IP

  Windows domain

  workgroups

  disk management

  LAN\\WAN\\VPN\n•\tAssist student experiencing problems with hardware computer-related equipment at their apartment.

  IT Coordinator

  Miami/Fort Lauderdale Area

  College Living Experience

  BS

  Magna Cum Laude

  Computer Engineering

  CompTIA Security+ Cert Prep (SY0-401): The Basics

  LinkedIn

  CompTIA Security+ (SY0-401) Cert Prep: Access Control and Identity Management

  LinkedIn

  CompTIA A+ Certification

  CompTIA

  CompTIA A+

  CompTIA

  CompTIA Security+ (SY0-401) Cert Prep: Network Security

  LinkedIn

  Learning Salesforce

  LinkedIn

  CompTIA Network +

  CompTIA

  CompTIA Security+ (SY0-401) Cert Prep: Threats and Vulnerabilities

  LinkedIn

• 2002

  BS

  Magna Cum Lade

  Computer Science

• 2001

  Broward Community College

  Broward College

  Riverland Consultin Inc.

  College Living Experience (CLE)

  Job Corps

  Austin Community College

  Florida Career College

  •\tPreparing students to pass CompTIA A+ and Network+ certification exams to fill positions such: Technical Support Specialist; Field Service Technician; IT Support Technician; IT Support Administrator; Computer User Support Specialist; Help Desk Technician/Support or Computer Network Support Specialist.\n•\tTopics covered: Identify PC components

  Configure PC Network connections

  Provide IT support for portable computers

  Monitor and manage Windows operating systems

  Diagnose basic hardware problems by using troubleshooting methodology

  Install and upgrade Windows operation systems

  Complete preventative maintenance tasks Describe the basic components and characteristics of a network

  Identify wired network-to-network connections

  Install LAN wiring components

  Differentiate between network internetworking devices

  Configure the TCP/IP communication protocols for a wired connection

  Install wireless networking components

  Identify common security threats and mitigation techniques

  Secure operating systems and network devices

  Control access to the network

  Monitor network resources and Troubleshoot the network. \n•\tDevelopment of labs exercises and tests.\n•\tExplain Decimal

  Binary

  and Hexadecimal conversion to understand addressing.\n•\tExplain meaning and methodology of network subnetting.

  Austin Community College

  Technical Consultant

  Network Administrator;Technical Support: Installation and configuration of Hardware and Software for different clients\nSAP R/3 Basis Consultant: Sizing for installation of SAP R/3 on DELL Servers for different customers of DELL computers.

  Riverland Consultin Inc.

  Lab Assistant: Help and tutored students with computer related homework assignments\nTechnical Support: Troubleshooting and maintaining more that 200+ classrooms’ and labs’ PC’s

  Broward Community College

  Job Corps

  Austin

  Texas Area

  •\tCreation of tickets using Remedy Action Request System and BCM Remedy IT Service Management System.\n•\tAnswer customer inquiries promptly and professionally; troubleshoot and articulate technical matters to internal and external customers.\n•\tMaintain ownership of issues until they are resolved by tracking

  monitoring

  and move tickets forward for timely and effective solutions.\n•\tSupport cross-functional teams by leveraging various tools. McAfee product (Frame Package

  Host Intrusion Protection

  Endpoint Security Platform and Thread Prevention

  ePolicy Orchestrator) and ForeScout products (Secure Connector

  CounterACT) for local firewall and antivirus support.\n•\tSupport and troubleshoot Okta web authentication for customers using mobile devices (IOS

  Android)\n•\tBlue Coat and Zscaler web filtering\n•\tRSA VPN setup and troubleshooting for remote access.\n•\tPointsec encryption software configuration and support.

  Technical Assistance Center

  Help Desk: Technical support and troubleshooting

  installation and configuration of:\n•\tPC’s Hardware and Software

  Network printers and related components\n•\tFax-Press software configuration and support for 100+ users.

  BellSouth

  Broward College

  Davie

  CompTIA A+ Essentials and Practical instructor\n•\tResponsible for organizing and delivering class material.\n•\tCovered domains included on the ComTIA A+ certification exam to college students.\n•\tDevelopment of labs exercises and exams.\n•\tExplain Decimal

  Binary

  and Hexadecimal meaning and conversion.\n•\tIntroduction to Virtualmachines to create OS images.

  Adjunct Professor

  College Algebra

  Trigonometry

  Computer Applications

  Python and C++ Programming

  CompTIA A+ and Nerwork+ certifications

  College Living Experience (CLE)

  Florida Career College

  Developed and delivered technical documentation to college student pursuing an Associated or Bachelors degree. Among the classes taught are: Remote and Wireless Networking

  Implementing and Supporting Windows

  Microsoft Access 2010 and Excel 2010 Advanced Concepts and Techniques

  Microsoft Exchange Server 2007

  IT Instructor

  Miami/Fort Lauderdale Area

  A.S.

  Computer Science

  Broward Community College

• Virtual Private Network (VPN)

  Network Security

  Project Management

  Programming

  Adult Education

  Network Administration

  Troubleshooting

  Higher Education

  Computer Networking

  Research

  Data Analysis

  Computer Security

  Information Technology

  Wireless Networking

  Curriculum Design

  Curriculum Development

  Technical Support

  PowerPoint

  Public Speaking

  Software Installation

  Baber

  BellSouth