Resume

• 2003

  Excellence in Leadership Program

  School of Business Administration and Professional Development

  Wayne State University

• 2002

  Master's Degree

  Focus on adult learning theory

  usability and multimedia curriculum development.

  Professional and Technical Communication

• 1994

  Bachelor's Degree

  English with analytical emphasis; math minor

  National Honor Society\nWorked full time

  Saint Mary’s College

  Orchard Lake

  MI

• 1991

  Mathematics and Education

  Worked full time

  University of North Texas

  Brain Science Certificate

  Art Kohn taught participants 10 core principles that help understand how the brain controls learning and behavior change and drives performance. The Brain Science Certificate Program was part of the Training 2015 Conference & Expo.

• 1990

  Electrical Engineering

  Spanish

  Volunteer math tutor\nWorked part time

  The University of Texas at Austin

• Group Leader: Contacted potential participants

  explained program elements

  and formed group of interested parents. Scheduled bi-weekly meetings for 6 month period and guest speakers for each meeting. Coordinated all meeting activities and all communications.\n\nHospital Visitor: Visited new parents in the hospitalt to share information about the Beaumont Parenting Program.

  Beaumont Royal Oak

  School Board Observer

  I observed school board meetings and reported pertinent information back to the PTA. I shared this position with one other parent.

  PTA

  Usability Design

  Process Simplification

  Award Submissions

  Training & Development

  Process Improvement

  Captivate

  Documentation

  Process Development

  Project Implementation

  Learning Management Systems

  Business Process Improvement

  HRIS

  Instructional Design

  News Writing

  Proposal Writing

  Editing

  Project Planning

  Technical Writing

  Needs Analysis

  Business Analysis

  Offering Precise and User-Friendly On-Demand Training for Corporations: How to Create Integrated Reference and Training Solutions

  Written

  published

  and presented by Carolyn Otto at the Society for Applied Learning Technology 2010 New Learning Technologies conference.

  Offering Precise and User-Friendly On-Demand Training for Corporations: How to Create Integrated Reference and Training Solutions

  Written

  published

  and presented by Carolyn Otto at the Society for Applied Learning Technology 2009 New Learning Technologies conference.

  Meeting High Expectations for Training: How to Plan for the Lowest Common Denominators without Compromising Quality

  Linda Oliver

  Discusses how our scorecard strategy evolved

  what it entails

  challenges we faced

  our results

  and tips for implementing a scorecard.

  L&D Best Practices: Balance Scorecard

  Written by Carolyn Otto for TECH Comments Vol 31-4

  the newsletter for the Southeastern Michigan Chapter of the Society for Technical Communication.

  Resume Tips from Meeting the Economic Downturn

  Written

  published

  and presented by Carolyn Otto at the Society for Applied Learning Technology 2008 New Learning Technologies conference.

  How to Improve Ethos in Online Internal Corporate Learning: Ensuring Usability of Delivery Method and Content

  Written

  published

  and presented by Carolyn Otto at the Society for Applied Learning Technology 2011 New Learning Technologies conference.

  Implementing a Learning Management System in a Corporation: How to Ensure Lean Processes and an Effective Outcome

  Carolyn

  Otto

  Resource Solutions Group/modis

  Blue Cross Blue Shield of Michigan

  BCBSM

  House of Yoga

  Lawrence Technological University

  Blue Cross Blue Shield of Michigan

  Customer Business Unit Training Department at BCBSM (Southfield

  MI)

  Managed and performed document and curriculum quality assessments.\nAssisted in redesign

  modularization and editing of major curricula.\nIdentified potential curriculum issues based on planned system updates.\nCreated and implemented curriculum redesign standards and templates.\nEliminated 1000+ library pages using information-mapping

  consolidation and cross-checking.

  Technical Writer

  Resource Solutions Group/modis

  Lawrence Technological University

  Blue Cross Blue Shield of Michigan

  Operations Development & Learning Management Department (Southfield

  MI)

  Developed detailed project plans for short and long term initiatives and implementations.\nDesigned and conducted needs analysis for over 30 internal training areas.\nDeveloped extensive test scenarios for existing and new system functionality and conducted rigorous testing with each release.\nIdentified and offered solutions for project risks.\nConfiguring learning management system to ensure maximum usability within available budget.\nBuilt vendor relationships and coordinated meetings for sharing of process improvement proposals.\nIdentified ways to enhance saving

  wrote business cases

  and executed solutions.\nDesigned and developed effective and well-received e-learning for all employees using the learning management system.

  Systems Analyst Advanced

  Learning Management System Lead Project Analyst

  Customer Business Unit Training Department (Southfield

  MI)

  Led the distance-learning

  curriculum quality

  and curriculum maintenance teams.\nCoordinated new development and maintenance for our departmental intranet site.\nDesigned and developed distance-learning structure using Vcampus

  Authorware

  and RoboHelp.\nDesigned and developed content for our departmental web site using HTML

  JavaScript

  and RoboHelp.\nSupported the Authorware development team with building of computer-based training and simulations.

  Senior Analyst

  Multimedia Development and Distance Learning

  Blue Cross Blue Shield of Michigan

  Operational Effectiveness Department (Bingham Farms

  MI)

  Evaluated and implemented most cost-saving and effective solution for developing required computer-based training.\nDesigned and developed six computer-based training modules used to train all Blue Care Network employees using the new HIPAA-ready claim processing system (Facets).\nDesigned maintenance and tracking plan for the computer-based training modules.\nCoordinated and supported the development of Authorware skills for team member assigned to maintenance.

  Computer-Based Training Specialist

  Blue Cross Blue Shield of Michigan

  Operational Effectiveness Department (Bingham Farms

  MI)

  Wrote internal and external HIPAA communications for all internal and external audiences (leadership

  employees

  agents

  providers

  and members). \nCreated multi-faceted project plan to ensure timeliness

  integrity of information flow

  and hierarchical approvals for all communications.\nWorked with subject matter experts

  the Office of the General Council

  and Operational Effectiveness leadership to ensure accurate and effective communications.\nMet with and briefed Operational Effectiveness Communications Advisory Committee and Command Center regularly to ensure internal and external communication needs were met.\nCoordinated and developed materials for monthly company-wide townhalls.\nCo-developed Change Management curriculum for leadership and employees.

  HIPAA Implementation Communications Liaison

  Blue Cross Blue Shield of Michigan

  Operational Training Department (Southfield

  MI)

  Consulted with department leads regarding instructional design technologies.\nConsulted with developers regarding development strategy

  quality and multimedia placement.\nAnalyzed and addressed documentation needs for multiple customers and developed supporting curriculum packages.\nDesigned and developed single training guide delivery method and templates based on workgroup needs.\nDeveloped and supported end-to-end RoboHelp curriculum tools.\nActed as project manager and developer for multiple end-to-end special development projects.\nResearched

  developed and implemented standard operating procedures.

  Systems Analyst Advanced

  Instructional Design and E-learning

  BCBSM

  Customer Business Unit Training Department (Southfield

  MI)

  Developed detailed

  accurate and interactive training materials.\nImplemented plans for incorporating multimedia products into existing and new curricula.\nResearched and provided justification for implementing a maintenance and quality program.\nSupported development of Authorware simulations.\nTrained newly hired customer service representatives as needed.

  Analyst

  Instructional Design

  BCBSM

  Human Performance Department (Detroit

  MI)

  Acted as project manager for enterprise-wide talent management/human resources information system (HRIS) with over 8

  000 users.\nDeveloped and maintained comprehensive project plans for coordinating internal processes

  testing

  upgrades and maintenance.\nDeveloped comprehensive test scenarios that encompassed configurations

  functionality

  and user-interface.\nEstablished and maintained vendor and internal customer relationships that allowed for collaboration and clear communication.\nIdentified and developed detailed designs and proposals for system enhancements and issue resolutions.\nHired and led contractors responsible for testing during major upgrades.\nDeveloped user-friendly communications and support materials for end-users and HRIS administrators.\nLed focus groups

  demonstrations and collaborations with information technology

  security team and end-users.\nPlanned and developed materials for joint yearly and quarterly meetings.

  Talent Management System Specialist

  BCBSM

  Berkley

  MI

  House of Yoga

  Blue Cross Blue Shield of Michigan

  Operations Development & Learning Management Department (Detroit

  MI)

  Analyze training and performance data for 3

  000+ employees.\nWrite applications for multiple national awards. (Example: Contributed to Training magazines Top 125 applications. For 2013 we placed ninth

  and for 2014 we placed fifth.)\nWrite and edit communications and documentation based on projects needs.\nDevelop extensive project summary documents for multiple audiences.\nDesign and develop speciality training programs based on trends and implementation.\nCoordinate departmental diversity activities.\nSupport development of departmental goal and objecjectives.\nHire and lead interns as available.

  Senior Analyst

  Recording Secretary

  Huntington Woods Babysitting Coop