Brian D. Hardt
- Courses4
- Reviews4
- School: University at Buffalo
- Campus: Buffalo (SUNY Buffalo)
- Department: Political Science
- Email address: Join to see
- Phone: Join to see
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Location:
12 Capen Hall
Buffalo, NY - 14260 - Dates at University: August 2013 - November 2014
- Office Hours: Join to see
Biography
University at Buffalo Buffalo (SUNY Buffalo) - Political Science
Customer Success Strategist at Campus Labs
Information Technology & Services
Brian
Hardt, PhD.
Buffalo, New York
I enable data-informed decisions. I help to develop strategic initiatives and make them actionable by finding the most effective way to direct and leverage resources.
Experience
Western Carolina University
Lecturer in Political Science and Public Affairs
Qualitative and Quantitative research, Formal Modeling, Program Review and Development.
Buffalo State College
Faculty Member in Political Science and Government
Campus Labs
Specialized Consultant
• Identified business requirements, organizational structure, and software expectations for clients and communicated best practice configurations to meet client needs
• Led client and third-party vendor on-boarding, site configuration, and implementation projects ensuring successful completion of project deliverables, timelines, and revenue projections
• Develop best practice guidelines for client on-boarding and implementation projects in think-tank environment for multi-product projects and emerging business lines
• Re-design of client onboarding, product implementation, and training process creating scalable and effective solutions for assessment and strategic planning business lines
• Built and managed project resource library including technical documentation, videos, articles, user guides, best practice references
Campus Labs
Customer Success Strategist
• Responsible for the continued implementation, design, functionality, training and maintenance of internal CSM software
• Develop, design, and deploy user satisfaction instruments
• Cross-functional collaboration with Product and Design to shape and support product feature release in agile environment
• Organize and coordinate strategic campaigns to drive product adoption and meet contract renewal goals across two teams
• Develop, track, and create reports, dashboards, and data visualizations on KPI’s and OKR’s
• Provide internal and external consultation to clients and peers regarding institution-wide data-oriented practice, assessment, strategic planning, and overall institutional effectiveness
• Design to develop and coordinate key stakeholder engagement framework
University at Buffalo (UB)
Graduate Student Instructor / Graduate Student Researcher
Brian worked at University at Buffalo (UB) as a Graduate Student Instructor / Graduate Student Researcher
Bowling Green State University
Instructor in Political Science and International Studies
Qualitative and Quantitative research, Formal Modeling, Program Review and Development.
Trout Unlimited
General copy editing, proof reading
Say Yes to Education, Inc.
Provide guidance and support for young scholars during their college transition and college careers.
Education
University at Buffalo
Doctor of Philosophy (Ph.D.)
Political Science and Government
Niagara University
Bachelor's degree
Communication, Journalism, and Related Programs
East Carolina University
Certificate
Finance, General
Online Graduate Courses including Accounting, Financial Management I & II, Derivatives, Business Law, Economic Principles
Publications
Incentives to Rebel, Bargaining, and Civil War
International Interactions
Incentives to Rebel, Bargaining, and Civil War
International Interactions
Incentives to Rebel, Bargaining, and Civil War
International Interactions
