Resume

• 2005

  Accreditation: program evaluation support. Diversity: Evaluation using IDI instrument with follow up workshop.

  Greensboro Montessori School

  Consultant

  Event Management

  Event Planning

  Microsoft Office

  Spanish

  Training

  English

  Hospitality

  Strategy

  University Teaching

  Research

  Hospitality Management

  Customer Service

  Management

  PowerPoint

  Community Outreach

  Operations Management

  Public Speaking

  Teaching

  Marketing

  Microsoft Excel

  and others

  SACS Accreditation team

  Member of Southern Association of Schools and Colleges accreditation team. Evaluation pertaining to quality and institutional effectiveness criteria

  and others

  National Transit Institute trainer

  NTI trainer in leadership

  middle management

  and supervisory training for West Coast public transit organizations in the US.

  Canziani

• 1997

  San Jose

  CA

  Founding director working to develop assessment infrastructure and strategies with university faculty

  administration

  and academic senate.

  Director of Assessment for University

  San Jose State University

• 1991

  San Jose State University

  UNCG

  San Jose

  CA

  Founding faculty member for Hospitality Management program. Taught staffing and training

  multicultural issues

  service operations management.

  Faculty in College of Business

  San Jose State University

• 1988

  Purdue University

  IMHI

  ESSEC Business School

  West Lafayette

  IN

  Taught Organization and Management

  Training Systems

  Tourism Strategy and Evaluation

  Assistant Professor

  Purdue University

  Cergy-Pontoise

  France

  Taught MBA equivalent courses in training systems

  cross-cultural management

  and leadership and power seminar. Taught again in 1991. Spring trimesters- 12 weeks duration.

  Visiting professor

  IMHI

  ESSEC Business School

• 1987

  Canziani

  Cornell University

  Taught Train the Trainer course. Taught summer executive education course in Creativity for Hospitality Managers.

  Lecturer

  Ithaca

  New York Area

  Cornell University

  University of North Carolina Greensboro

  Founding and continuing Director of Hospitality Management program until June 2011.

  Hospitality and Tourism Management Faculty

  UNCG

• 1984

  Ph.D.

  Completed all coursework in the Johnson School of Business and the School of Industrial and Labor Relations. Dissertation on Power of Hotel Executive Committee Menbers

  using Social Network Analysis.

  Organizational Behavior

  Educational Research Methods

  Cornell University

• 1979

  MPS

  Professional Masters program. Monograph on Task Analysis for Training in Foodservice Systems.

  Hotel Administration

  Cornell University

  Pursued graduate coursework to complete 18 hours of graduate level Spanish language credits required by accrediting agencies for instructional post

  e.g. Teaching Hospitality or Business Spanish.

  Spanish

  University of North Carolina

  IDI Intercultural Development Inventory Administrator

• 1976

  BA

  Specialized work in phonetics.

  Spanish and Linguistics

  Cornell University