Resume

• 2012

  Master of Science (M.S.)

  Master of Science: Information Technology Management 2014\nColorado Technical University - Colorado Springs

  Colorado \n3.95/4.0 GPA – Relevant coursework included SQL management

  Project Management in IT Implementations

  network requirements and design

  contracts and negotiations

  Information Technology Management

  Business & Management Community

  Career Services Events and Networking Club

  Military and Veteran Community

  Technology Community

  Colorado Technical University-Online

  3.95 GPA

• 2008

  Bachelor of Science (B.S.)

  Bachelor of Science: Project Management 2012\nCity College - Gainesville

  Florida\n3.96/4.0 – Relevant coursework included Business marketing and promotions

  business analysis

  project management (includes risk management

  cost analysis

  feasibility studies

  project planning and scheduling).\n\nValedictorian - 2010\nSalutatorian - 2012

  Project Management

  Student Ambassadors

  City College

  Learning C

  LinkedIn

• Hardware

  Risk Assessment

  IT Service Management

  Project Management

  IT Management

  Troubleshooting

  Training

  Leadership

  Help Desk Support

  User Management

  Management

  Windows Desktop

  Network Administration

  Network Infrastructure

  Customer Service

  SharePoint

  Strategic Planning

  SharePoint Designer

  Active Directory

  Project Planning

  Beach

  Benjamin

  University of Florida - IFAS

  Santa Fe College

  North East District

  Management of 5 computer technicians providing user support for the installation and repair of Windows computer systems and software as well as network services. Coordinate installation

  upgrade and repair of Ethernet network to local and remote offices. Problem resolution services to end users for all computer-related issues. Provide user training and support of software installations including Windows OS

  Apple

  Microsoft Office

  printing

  email

  and file sharing. Led development of in-house problem tracking and resolution software.

  University of Florida - IFAS

  NE District Computer Coordinator

  Perform troubleshooting

  repair

  maintenance

  and upgrade of computer and network services in 17 County Extension Offices

  5 Research Centers. Windows Desktop/laptop support

  including mobile devices (tablets

  smart phones) and Windows server and AD network administration. Improve working environments through user training and support of software installations including Windows OS

  Apple

  Microsoft Office

  printing

  email

  and file sharing. \nSupporting Microsoft SharePoint/Project Intranet environment which provides collaboration services for over 4

  000 IFAS employees

  67 Extension offices

  14 Research Units and Education Centers

  and 65 departments and centers across IFAS. \nHelp to improve current network infrastructures through evaluating contracts and proposals for installations of network infrastructure in remote locations

  and provide valuable recommendations to senior administration professionals. Continue to improve user satisfaction through installation and repair of network infrastructure including fiber optics

  switches

  routers

  and servers.

  North East District

  Santa Fe College

  Teaching various courses in the Information Technologies tracks including: IT Project Management; Distributed Systems; Computer Operating Systems; Windows Server Setup & Configuration.

  Adjunct Professor

  Gainesville

  Florida Area