Resume

• 2010

  Ironworks Consulting

  Longwood University

  Ironworks Consulting

  Network Administrator

  Provided computer services for Cultural Resources \n Repaired and Recreated network system and server \n \tProvided on site network administration services\n Repaired and updated server and computers on network

  Cultural Resources Incorporated

  Webmaster and IT Specialist

  Western Kentucky University

  Computer Support Technician

  Provided computer services for Williamsburg Environmental Group and its subsidiary Cultural Resources Incorporated\n Created network system and server \n \tProvided on site network administration services\n Repaired and updated server and computers on network\n Managed telephone and onsite computer repair for satellite offices

  Williamsburg Environmental Group

  Onsite Computer Repair

  Longwood University

  System Administrator and Computer Technician

  2007 \n Certified network installation setup and configuration\n Configured small business network\n Maintain computer service

  repair

  upgrade

  and routine services

  Divine Magic

  Ironworks Consulting

  Ironworks Consulting

  Richmond VA

  Tier I

  II

  and III Helpdesk Support

  System Engineer

• 2002

  Cultural Resources Incorporated

  Tyler Community College

  Western Kentucky University

  Cultural Resources Incorporated

  Desktop Support Technician

  Inventoried hospital computer systems for future upgrades and repairs according to Sentara standards\n\tUpgraded software

  renamed computers

  setup domain configuration

  passwords for local machines and domain active directory settings according to Sentara standards\n Fixed minor issues for individuals within all areas of the hospital according to Sentara standards remotely with Dameware and in person \n\nCircuit City: Firedog Desktop Support \nPersonal Computer Services Technician Summer 2005-Summer 2007\n \tAdministered diagnostic analysis and completed computer repair\n Completed Installations: software

  hardware

  operating systems

  and peripheral devices\n Provided clients with system customizations\n\tConducted routine maintenance updates and systems cleaning services\n Ensured computers were virus/spyware free\n\tProvided seminars on technology products to coworkers

  Apex: Sentara Williamsburg Hospital

  Computer Teacher Seminar Assistant\t Summer

  Taught two seminar courses at John Tyler Community College \n Assisted inexperienced users specially elderly in improving their computer skills

  Tyler Community College

  Resident Hall Technology Associate

  Longwood University

  Website Master and Desktop Support Technician

  Meet with folk studies and anthropology department to design

  create

  and update website Programmed new department website\n Helped students with creation of their websites along side professor for class\n Taught class to students on computer repair and website creation\n Repaired department computers and students\n Researched and purchased for department new equipment\n\nApex: Capital One / Unisys\nDesktop Support Technician December 2006-Summer 2007\n\tAdministered diagnostic analysis of laptops and desktops and completed computer repair\n Reimaged new/refurbished HP laptops

  tested

  certified working\n\tMac OSX software and hardware diagnostic and repair\n\tDaily System backups and setups for customers\n\tHelp establish and update

  PC on the Run

  helpdesk room for Capital One / Unisys\n\tLogo designs for PC on the Run and checkup and checkout sheet implementation\n\tMaintain server for PC on the Run\nCompleted Installations: software

  hardware

  operating systems

  and peripheral devices\n Provided clients with system customizations such as ram installs and devices\n\tConducted routine maintenance updates and systems cleaning services\n Ensured computers were virus/spyware free\n\tUpgraded software

  renamed computers

  setup domain configuration

  passwords for local machines

  local admins

  and domain active directory settings according to Capital One standards\n\tPerformed work orders to setup new machines for new and current customers\n Fixed minor issues for individuals within all areas of Capital One in person and remotely\n\tUtilized Marimba software to push installations to customers' machines

  Western Kentucky University

  Bachelor of Science

  Anthropology

  Longwood College

• Arthur Gordon

  Van Ness

  IV

  Apex: Sentara Williamsburg Hospital

  Williamsburg Environmental Group

  Divine Magic