Experience

• Self-Employed

  Management Consultant

  Management and Operations consulting services for a select portfolio of small businesses. Client companies included a single physician specialty practice and a residential and commercial property management firm with multiple properties and Home Owners Associations under management.
  
  • Improved accounting systems to provide segment specific metrics and reporting.
  • Initiated change with respect to human resources functions along with operational policies, procedures and workflow to reduce costs, improve client satisfaction and enhance employee morale.
  • Resolved issues with Department of Labor and the Internal Revenue Service.
  • Negotiated vendor contracts and suggested appropriate Employee Benefits options.

• Worldwide Reveue Solutions

  Chief Operating Officer

  WRS provides online marketing and web-presence management for the hospitality industry.

• Collin College

  Associate Faculty

  Teach management courses (for credit); Teach cake decorating courses (continuing education)

• Clayton Lender Solutions

  Director of Operations

  Dallas and Chicago business units provided high volume, outsourced back-office operations for Wall Street Investors in the residential mortgage industry.
  
  • Led operations and turnaround activities for this newly acquired $20 million business unit.
  • Due diligence underwriting capacity increased by 200% in 45 days; costs were reduced by 75%; accuracy rates increased from 25% to 98% within 90 days.
  • Eliminated extensive backlogs and re-work and attained consistent on-time delivery while reducing costs and eliminated customer service complaints.
  • Utilized Theory of Constraints and Lean techniques to increase document imaging productivity from 20,000 pages per day to over 120,000 pages per day while reducing staffing costs by $150,000 annually.
  • Established Quality function and suggested changes to pricing, contracts and service level agreements.
  • Developed metrics, reporting and system enhancements to facilitate decision making.

• Annie's Culinary Creations LLC

  Owner

  Retail bakery specializing in custom wedding cakes and special occasion cakes along with other desserts. 2 and 3 dimensional cakes and cake sculptures are available and our products are all baked fresh...never frozen.