Resume

• 2001

  MBA

  Business Administration

  Project Management Professional

  Project Management Institute

  Professional Scrum Master I

  Scrum.org

• 1992

  BA

  Sociology

  Zeta Tau Alpha

• 000

  Jacksonville

  Florida

  • Identified new business leads

  built rapport

  and increased revenue by effectively facilitating sales presentations via on-site visits

  cold calling and group seminars. Received extensive referrals from customers and agents based on excellent service and product knowledge. \n\n• Sold

  managed and closed over 140 homes

  ranging in price from $130

  000 to $450

  exceeding quotas within the first 24 months of employment in a highly competitive environment. \n\n• Prepared business plans and summit manual for two communities prior to opening

  including analysis of revenues

  expenses

  purchasing options

  competitive data

  and market demand trends.\n\n• Maintained expert level knowledge of community and product specifications for high- and low-end townhomes

  condominiums

  single family residences and carriage homes. High proficiency in understanding and communicating the construction process

  building materials

  plans and blueprints

  homeowner association rules

  and Fannie May/Freddie Mac guidelines for mortgages. \n\n• Maintained the highest mortgage capture rate (100%) and top customer retention rating (> 95%) in the division three years in a row.

  State Licensed Real Estate Sales Associate

  Pulte Homes

  Home

  Home

  The Hartford

  Tucson

  Arizona

  • Researched and prepared complex reports and analytical documentation related to system operations (Banner) and unit workflow for Accounts Payable and Accounts Receivable.\n\n• Developed testing scripts for multiple system modules in order to identify potential risks involved with installing new patches and/or upgrades provided by the vendor.\n\n• Co-lead for the successful implementation of an on-line payment processing system

  including coordinating effort between key personnel from multiple departments

  extensive testing of processes

  system error resolution

  and creating training manuals for end-users. \n\n• Prepared

  reviewed and approved journal entries for proper documentation of receivables and correct application of funds across multiple projects. Identified error trends in the Student Accounts unit

  and provided training to remain in compliance with merchant agreements and college policies.\n\n• Generated annual 1098-T tax forms

  and managed the annual escheat reporting and submission process. Produced ad hoc financial reports for administrators

  provided financial analysis of projected revenue

  and contributed to the College Annual Financial Report (CAFR).\n\n• Worked with third party vendors to establish and encourage continuation of student scholarships/tuition reimbursement agreements

  and set up payment plans for those in default.

  Fiscal Analyst

  Pima Community College

  San Antonio

  Texas (working remotely since July 2013)

  • Provided leadership

  oversight

  and coordination of a federal grant funded program. Established and maintained effective communication channels throughout the organization to ensure grant operations remained congruent with the goals of institutional development

  capacity building and sustainability. \n\n• Managed a $2

  000 budget

  forecasted expenses

  and authorized expenditures in compliance with federal regulations and District policies. Presented business plans and results to executive leadership.\n\n• Prepared financial and technical reports for both federal and institutional stakeholders. Was awarded continued funding for three performance periods based on substantial progress made. \n\n• As the liaison for internal/external audits

  maintained a comprehensive evaluation plan to track progress

  manage inventory

  evaluate effectiveness

  and document internal control processes.\n\n• Managed a staff of three permanent employees

  and led multiple project sub-committees.\n\n• Successfully implemented three new academic programs. Created online training modules by working with subject matter experts

  using instructional design strategies

  and assessing effectiveness.

  Project Director/Grant Program Manager

  Northwest Vista College

  Tucson

  Arizona

  • Coordinated

  supervised

  and evaluated operations for a grant funded

  performance-based award program. Prepared program related financial reports and correspondence. \n\n• Managed program budget

  identifying and reporting variances from projected program expenses

  reallocating funds as needed. Evaluated expenditure requests

  ensuring compliance with guidelines.\n\n• Facilitated group presentations to students

  parents

  and community leaders to disseminate information and recruit participants. Administered group and individual orientations

  tracked student performance

  and provided follow-up counseling regarding financial aid implications.\n\n• Supervised permanent

  temporary and student employees. Prepared performance reviews and participated in goal setting in a manner that enhanced both individual and program success.\n\n• Co-presented “Adelante Program: Performance Based Scholarships and the Impact on Hispanic Males in Higher Education” at AACHE conference (Arizona Association of Chicanos for Higher Education) with MDRC.

  Advanced Program Coordinator

  Pima Community College

  Jacksonville

  Florida

  • Created annual revenue and expense budgets with cost center managers and account executives. Forecasted and tracked revenue and expenses based on historical data and trending. \n\n• Managed annual expenditures exceeding $4

  000 for multiple office operations across the U.S.\n\n• Significantly reduced outstanding receivables by communicating effectively with 3rd party customers. \n\n• Streamlined and documented procedural manuals in compliance with Federal regulations. Commended by government auditors for accuracy and thoroughness.\n\n• Managed and trained administrative professionals to understand office software and procedures. Identified strengths

  weaknesses and training needs. Distributed work assignments

  delivered constructive and corrective counseling

  and prepared performance reviews for long-term temporary employees.

  Financial Coordinator

  Multi-Disciplined

  Verizon Information Technologies

  San Antonio

  TX (online instructor)

  • Taught multiple ‘SDEV Student Development - College Success’ courses in an online/distance learning format

  facilitating classes sized between 18-29 students. \n\n• Developed course content and materials in order to ensure student learning outcomes are achieved. Adapted delivery methods based on assessed learning styles and competence levels. \n\n• Engaged participants by maintaining a significant online presence and communicating regularly with feedback

  support and guidance.

  Adjunct Faculty Instructor

  Northwest Vista College

• Budgets

  Strategic Planning

  Federal Grants Management

  Project Management

  Research

  Microsoft Office

  Distance Learning

  Project Director

  Proposal Writing

  Customer Service

  Microsoft Excel

  Sales

  Finance

  Community Outreach

  Information Technology

  Higher Education

  Event Planning

  Grant Administration

  PowerPoint

  Managerial Skills

  Pyle

  MBA

  PMP

  Allison

  Pyle

  MBA

  PMP

  Northwest Vista College

  The Hartford

  Verizon Information Technologies

  Pima Community College

  Pulte Homes