Resume

• 2012

  •\tSupervised and taught multiple sections of ESL students\n•\tWrote and implemented lesson plans using the Duolingual Educational Methodology\n

  International Language Programs (ILP)

  Volunteer Poetry Teacher

  •\tLed local area high school students through creative writing workshops via the Paul Gauguin exhibit at the Seattle Art Museum

  Seattle Arts & Lectures

  Microsoft Excel

  Catering

  English as a Second Language (ESL)

  Customer Service

  Mentoring

  Journals

  Sales

  Social Media

  Project Coordination

  Peer Tutoring

  Management

  Digital Publishing

  Conference Coordination

  Marketing

  Higher Education

  Microsoft Word

  Publishing

  Curriculum Development

  Microsoft Office

  Event Planning

  Padovich

  Alicia K.

  Padovich

  George Mason University

  418 Public House

  Holland America Line

  Amazon

  Mesa Public Schools

  Greater Seattle Area

  Team Manager - Risk Content Management

  Amazon

  Fairfax

  VA

  Facilitated readers and editors for three semester-long production schedules\n\nManaged team of readers and senior editorial staff\n\nExecuted presence and sales at literary conferences\n\nPlanned offsite and onsite events\n\nManaged email and postal communications\n

  Co-Editor-in-Chief//Poetry Editor -- So to Speak: A Feminist Journal of Literature and Art

  George Mason University

  Fairfax

  VA

  Supported GMU’s standards of teaching by creating syllabi and curriculum for multiple courses\n\nHandled class schedules and student meetings

  prepared grade reports

  controlled classroom and office

  and maintained course load and technology.\n\nPlanned and coordinated lesson planning

  grading

  student communications

  in addition to social media and online presence.\n

  Graduate Teaching Assistant

  George Mason University

  Greater Seattle Area

  Handled high call volumes during peak sales season

  with professionalism and detailed company knowledge

  in order to comply with company and Quality Assurance standards; Placed highest in training class and maintained high marks for best in sales and customer service each month of service\n\nProficiency with POLAR and other secondary booking flows; handled all incoming postal and interoffice mail for four separate departments

  issued administrative permissions and delegated other at-hand tasks\n

  Reservations Mail Coordinator

  Holland America Line

  Fairfax

  VA

  Tutored students in English as a Second Language (ESL) skills and writing

  résumés

  editing

  cover letters

  and business and grant proposals\n\nCoordinated

  matched

  and scheduled tutors to tutees\n\nManaged tutors in six locations and face-to-face communication \n

  Graduate Writing Tutor and ESL Opt-in Coordinator

  George Mason University

  Seattle

  Washington

  Partnered with Connections Research Team to conduct qualitative research to identify trends and pursue active change within Amazon Fulfillment Centers globally.\n\nSelected as Advisor of the Month for work in Attrition research; Self-managed various types of call flow projects and produced analytics for qualitative data which pivoted long-term recommendations and research goals.\n\nOwned Attrition research project and Co-Authored NAFC Site Attrition report for High-level leadership.\n\nTraining and Education SME; Led Training Redesign Project with tight turn-around to develop and standardize incumbent/new hire training and onboarding from creation to roll-out.\n

  Connections Advisor

  Amazon

  Greater Seattle Area

  Projects: Training and Onboarding overhaul

  logistical launch of GFS research – authoring multiple process papers and editorial sign-off on L5-6 leaders final drafts

  ACES OPS POC

  WFH initiative

  Operational Excellence POC

  Developed framework of current Operational metrics and processes to hold Advisors to Performance Management standards; Translation Projects POC\n\nLead and Manage daily contact center operations

  including: Coaching

  Performance Management

  Team Development and Training; as well as Coordinating and Scheduling

  logistics

  and data analysis and reporting for various levels of internal and external shareholders.Oversaw development of expansion to India

  Japan

  and Mexico – handling relationship of multilingual Advisors and scheduling

  translations

  and support\n\nTraining and Education SME; Led Training Redesign Project with tight turn-around to develop and standardize incumbent/new hire training and onboarding from creation to roll-out. Trained and onboarded new Area Managers within Operational Leadership

  SME of Curriculum creation

  manipulation

  and execution/facilitation\n\nResponsible for the successful onboarding and launch of over 60 Advisors

  and overseeing the ongoing performance management

  development and coaching of nearly 50 Advisors \n\nOwn weekly Business review Metrics and data reporting; Quality Assurance

  and Leadership and Shareholder Liaison\n

  Connections Advisor Team Manager

  Amazon

  Greater Seattle Area

  Responsible for daily contact center operations

  including coaching

  team development and training; scheduling

  logistics

  and data reporting for various levels of internal and external shareholders.\n\nIn charge of curriculum creation

  manipulation and execution; responsible for the successful onboarding and launch of over 30 Advisors

  and overseeing the ongoing training and coaching of nearly 50 Advisors; Own weekly Team Meetings comprised of team-building initiatives and the dissemination of pertinent information

  learning

  and updates to the Advisor Team\n\nPartner with internal Quality and Escalations Teams to produce ongoing training for increasing metrics

  and daily service levels.\n\nProvide ad-hoc support to Leadership and external shareholders; Act as liaison between the Connections Leadership Team and the Advisor Team.\n

  PeopleOperations Connections Advisor Team Lead

  Amazon

  Mesa

  AZ

  Provided educators and specialists with an optimal learning environment via constant interaction\n\nCoordinated management of home and campus transportation\n\nMaintained health care standards for student population\n

  Special Education Instructional Assistant

  Mesa Public Schools

  Improved sales over the course of the year by over 20% by executing a new approach to PR via social media.\n\nExceeded high management responsibilities -- planned and scheduled monthly meetings

  events and in-house entertainment. \n\nImproved office efficiency by implementing a new and improved inventory tracking system.\n\nEnhanced communication between front of house and back of house teams

  fostering a sense of teamwork and collaboration.\n

  Bar Manager

  Greater Seattle Area

  418 Public House

  Phi Beta Delta

  Epsilon Chapter for International Scholars

  Golden Key International Honour Society

  Association of Writers and Writing Programs

  English

  Master of Fine Arts (M.F.A.)

  Phi Beta Delta

  Epsilon Chapter for International Scholars

  2015-present\nGolden Key International Honour Society

  2011-present \nKindling: A First Year M.F.A. Reading Series Coordinator and Host

  2013-2015\nFall for the Book Organizing Emcee

  2013\nFall for the Book Roustabout

  2012-2013\n“Collegiate Writing Centers” Accepted Panelist at the Northern Virginia High School Writing Center Conference

  Fairfax

  VA 2012\n\n\n“Localized Deafness: A Suite of Poems”—poems in Trivia: Voices of Feminism: “Radical

  ” Winter 2016

  Web.\n“How To Go Through Your Mother’s Possessions”—poem in The Phoenix Soul: “Catharsis

  ” September 2015

  Web.\n“Deluge”—finalist chapbook in DIAGRAM’s 2015 Chapbook Contest

  Spring/Summer 2015.\n“Ghost

  ” “Precious

  ” “Because I Can’t Sing”—poems included in Melancholy Hyperbole: Poetry About Longing

  June 6th 2015

  Web.\n “How to Visit Baba Yaga”—poem included in Beltway Poetry Quarterly: The Prose Poem Issue

  Volume 14.4

  editor: Kim Roberts

  Fall 2014

  Web.\n

  Creative Writing

• 2009

  Bachelor’s Degree

  “Creative Works: Poetry” Accepted Panelist at the National Undergraduate Literature Conference

  Ogden

  UT 2011\nUniversity of Washington Freshmen Dawg Daze Leader

  2011\n\n\n“Tivoli”—pome included in Mare Nostrum: Classical Muses Contemporary Writers

  volume VII

  editors: Rebecca Hoogs

  Johnny Horton

  Sierra Nelson

  Print. \n“Daddyland

  ” “Peaches

  ” and “To Market

  To Market”—poems included in Bricolage Literary and Arts Journal

  vol 28

  editors: Adam Farley

  Nicole Guenther 2011

  Print.\n

  English Language and Literature/Letters

  University of Washington

  Magna Cum Laude