Resume

• 2016

  Doctor of Philosophy (Ph.D.)

  A degree from Auburn University in the Adult Education program develops your knowledge as an educator and helps find solutions to adult education issues. Whether you are already employed in an adult education program or just entering the field

  the Adult Education program will provide you with courses and experiences to further your professional development. Our graduates work in school-based and non-school based adult education settings. Majoring in adult education

  prepares you to work in business and industry training

  post-secondary education

  or other forms of Adult Basic Education. Our program can help you learn about work as an independent training consultant or as an educational program writer or evaluator.

  Adult and Continuing Education and Teaching

  Gamma Beta Phi Honor Society Member

  Pi Lambda Theta Honor Society Member

  Auburn University

• 2012.

  ETROY Colloquium Troy University eTROY Colloquium April17-18

  1 eTROY Colloquium Troy University eTROY Colloquium April17-18

  2012 2  Troy University enabled Blackboard Collaborate during Term 2 of 2011  Blackboard Collaborate consists of several additional tools ◦ Blackboard IM ◦ Voice Board ◦ Voice Direct ◦...

  ⚡Presentation \"A little about myself Alicia Harkless ~ Originally from Tuskegee

  Alabama ~ Learning System's Technician with the Ed Tech Dept. ~ Have been with Troy.\"

  A little about myself Alicia Harkless ~ Originally from Tuskegee

  Alabama ~ Learning System's Technician with the Ed Tech Dept. ~ Have been with Troy.

  Education That Can End Your Job and Begin Your Career - The Balancing Act

  Online learning provides the ultimate in convenience and flexibility for today’s busy adult learners. For those with educational options limited by time or p...

  Education That Can End Your Job and Begin Your Career - The Balancing Act

  TROY Group Home works in conjunction with Department of Youth Services to provide rehabilition to adjudicated teenage females.

  Troy's Girls Group Home

  Volunteer

  Salvation Army

  SmartBuilder

  Technical Writing

  Distance Learning

  Statistics

  Instructional Design

  Curriculum Design

  E-Learning

  Blackboard

  Public Speaking

  Teaching

  Research

  Staff Development

  Microsoft Office

  Academic Advising

  PowerPoint

  Higher Education

  Critical Thinking

  Educational Technology

  Grant Writing

  Data Analysis

  Building Online Engagement Through a Virtual Student Union

  Overcome the challenge of online students feeling disconnected and disengaged by developing a virtual student union. Learn how Troy University designed its own virtual student union called \"Trojan Cafe\". Troy's online student community provides a variety of tools and resources for online learners including forums

  student success stories

  faculty introductions

  an online writing center

  online career services

  contests and giveaways

  live webinars

  articles highlighting Troy programs

  wellness information

  tips for learner success

  new courses being offered

  and much more. Learn how the Trojan Cafe has become a valuable resource for recruiting

  engaging

  and retaining learners.

  Building Online Engagement Through a Virtual Student Union

  Experienced faculty and educational technology professional with a demonstrated history of working in the higher education industry. Skilled in Educational Technology and Software

  Technical Writing

  Blackboard

  Canvas

  Critical Thinking

  and Training. Strong educational background currently pursuing a Doctor of Philosophy (Ph.D.) focused in Adult and Continuing Education and Teaching from Auburn University.

  Alicia

  Harkless M.P.A.

  M.S.P.E.

  Troy University

  Troy University

  Walmart

  Auburn University

  Samuel Ginn College of Engineering

  Jim Massey Cleaners

  Troy University

  Troy

  Alabama

  Intake and cataloging clothes for cleaners

  measurements for men for Tuxedos.

  Customer Service Assistant

  Jim Massey Cleaners

  Troy

  AL

  Frequently develop and enhance course learning objectives and apply educational theories to courses.\n-- I also create syllabi and develop course materials. \n-- Design and facilitate courses utilizing technologies and software in the Blackboard and Canvas Learning Management System. \n\nUndergraduate Courses Taught: Orientation and English as a Second Language

  Adjunct Instructor

  Troy University

  Troy

  AL

  -- Contribute to the development and direction of an extensive program of educational technology outreach

  engagement

  meetings

  and support for faculty

  staff and students. I collaborate with the Director of Educational Technology in providing campus leadership and oversight in the area of educational technology

  including the University's LMS (Blackboard & Canvas)

  and advocates for LMS enhancements based on community need.\n-- Oversee daily operations of the Educational Technology Department

  including supervision of staff. \n-- Investigates and evaluate emerging technologies on the impact it has on learning

  including the efficient use of online and hybrid instruction. I plan

  coordinate

  assess

  and use assessment data to assist the Director with improving the quality of educational technology support and services.\n-- Support the strategic adoption and use of educational technologies for teaching online

  hybrid

  and technology-enhanced courses. \n-- Serve in the critical service area which includes

  training and support of faculty and students in the use of educational technologies and working with technical staff regarding technical aspects of implementing educational technologies. \n-- I collaborate with the staff of Information Technology Department and academic departments regarding technical aspects of implementing educational technologies. \n-- I have extensive experience working with adult learners in distance and traditional education programs

  hosting/developing training sessions for faculty

  students

  and staff. My background includes teaching both College Orientation and ESL courses.

  Associate Director of Educational Technology

  Troy University

  Troy

  AL

  --Assisted students

  faculty and staff with technical issues.\n-- Handled end-user requests\n-- Troubleshot issues with hardware

  software

  applications and network issues.\n-- Assisted new faculty and students with setting up accounts.

  Information Technology Specialist

  Troy University

  eTROY

  Troy Alabama

  -- Managed projects and initiatives assigned by Director.\n-- Supported faculty in the adoption and use of educational technologies.\n-- Advised faculty in the creation

  assessment

  and selection of instructional materials and technologies (including learning management systems - Blackboard - video

  audio

  and multimedia resources).\n-- Worked with the Center for eTeaching

  Instructional Design and the Academics Department related to the use of technology in teaching

  learning

  research

  and assessment.\n-- Worked cooperatively with other areas

  such as Student Services and Information Technology Department to maintain and/or upgrade services and equipment to meet the needs of faculty

  students

  and staff in relation to the Blackboard & Canvas Learning systems

  software

  and publisher content.\n-- Assisted with the creation of online tutorials and documentation to support academic technology. \n-- Researched new and emerging instructional technologies and assists with the selection and implementation of appropriate technologies.\n-- Supported course design projects that may involve teams consisting of faculty

  instructional designers

  technologists

  and librarians.\n-- Worked collaboratively with the Office of Research

  Academic Affairs

  Academic Advising

  and Academic Assessment and Program Review to implement educational technology required to meet operational and strategic goals as well as completing surveys to assist with meeting those goals.\n-- Used strong interpersonal

  oral

  and written communication skills to interact professionally and positively with multiple internal and external constituencies during presentations

  meetings

  and training sessions.

  Educational Technology Systems Analyst

  Troy University

  Auburn

  Alabama Area

  Instructional Designer

  Auburn University

  Samuel Ginn College of Engineering

  Housing Department Troy Campus

  Assisted in the Housing Department by filing student housing requests

  doctors excuses

  and dining requests. I answered questions concerning housing and directed inquiries to the correct housing personnel. I recorded work orders for issues with the dormitories.

  Office Assistant

  Troy University

  Troy

  AL

  -- Consulted with instructors

  designers

  students

  and staff to determine appropriate and effective solutions using Blackboard and integrated applications. Provided advanced support for Blackboard users.\n-- Conducted workshops and training sessions about Blackboard and integrated applications.\n-- Resolved issues

  and coordinated with both Blackboard ASP administrators

  publishers and vendors as appropriate to ensure satisfactory resolution.\n-- Played a lead role in the exploration

  communication

  planning

  and implementation of new tools and features.Evaluated benefits

  risks

  and opportune time windows to upgrade to new versions of technology/LMS or deploy new tools and functionality.\n-- Managed vendor software environments. Coordinated with Blackboard Administrators to identify patches

  hotfixes

  and participated in the testing and communication of fixes.\n--Documented internal processes

  policies

  and procedures.\n-- Configured and managed organizational hierarchy structures

  roles and permission settings for Blackboard senior leadership and academic departments.\n-- Managed interface design and display settings

  tested and deployed Building Blocks

  LTI integration

  and other third-party add-ons and integrated services.\n-- Created and revised general and custom documentation and instructional materials (self-help resources

  web content).

  Blackboard Specialist

  Troy University

  Assisted with fundraising for Troy University by calling previous students

  parents and alumni.

  Troy University

  Troy University

  Hamil Hall

  I was the 1st Floor RA in Hamil Hall

  which was an all-girls dormitory. In collaboration with the Resident Director and the 2nd and 3rd Floor RA :\n-- Facilitated the social

  academic

  and personal adjustment of students to the residence hall and University. \n-- Developed a sense of community among residents as members of a floor by providing social events

  educational and academic seminars. \n-- I enforced the rules and policies of Residence Life

  Housing and Dining Services and Troy University as well as helping with resolving conflicts among residents.

  Resident Assistant

  Troy

  AL

  -- Responsible for assisting adjunct faculty and students with password resets

  responding to technical questions regarding Blackboard Learning Management system and troubleshooting computer software and hardware issues.\n-- Provided requested Help Desk and testing information as needed. \n-- Effectively communicated with students

  faculty

  and staff to help resolve technical issues.\n-- Communicated severe technical difficulties to Blackboard ASP and IT staff so that repairs could be performed promptly.\n-- Installed approved institutional software as required by institutional guidelines and standards.\n-- Collaborated with manufacturer’s technical support

  IT Department and web-based support to troubleshoot user problems.\n-- Coordinated Help Desk after-hour operations.

  Learning Systems Technician

  Troy University

  Troy AL

  -- Entered commands using a computer terminal

  and activate controls on computer and peripheral equipment to integrate and operate equipment.\n--Monitored the system for equipment failure or errors in performance.\n--Notified supervisor or computer maintenance technicians of equipment malfunctions.\n--Created tickets for assistance for instructors/staff/ and students\n--Created the schedule of after hour support.

  IT Computer Operator

  Troy University

  Customer service. Checking customer's purchases out and stocking/inventory.

  Walmart

  American Association for Adult and Continuing Education

  American Association for Adult and Continuing Education (AAACE) provides leadership for the field of adult and continuing education by expanding opportunities for adult growth and development; unifying adult educators; fostering the development and dissemination of theory

  research

  information

  and best practices; promoting identity and standards for the profession; and advocating relevant public policy and social change initiatives.

  Educause is a nonprofit association in the United States whose mission is \"to advance higher education through the use of information technology

  Educause

  An association of almost 10

  000 professionals in the United States sponsoring conferences and providing professional services primarily to those who study the implementation of government policy

  public administration

  and

  to a lesser degree

  programs of civil society. Its annual conference is an important meeting for those interested in bureaucracy

  civic engagement

  program evaluation

  public management and other public administration topics

  such as budgeting and budget theory

  government strategic planning

  policy analysis

  contract administration

  personnel management

  and related topics.

  American Society for Public Adminstration

  UPCEA is the leading association for professional

  continuing

  and online education. Founded in 1915

  UPCEA now serves most of the leading public and private colleges and universities in North America. For 100 years

  the association has served its members with innovative conferences and specialty seminars

  research and benchmarking information

  professional networking opportunities and timely publications.

  UPCEA

  The American Association of University Women (AAUW) is the nation’s leading voice promoting equity and education for women and girls. Since our founding in 1881

  AAUW members have examined and taken positions on the fundamental issues of the day — educational

  social

  economic

  and political.

  American Association of University Women

  The McKinley Award is the highest honor that Troy University gives to a non-faculty staff member. It is presented quarterly to an employee who has demonstrated outstanding attitude

  innovation and work ethic. The award was established by the late John McKinley

  former Texaco CEO

  in honor of his father

  Vergil Parks McKinley

  who was a Troy University professor during the early 20th century and was key to the development of the University's athletic program.

  Troy University

  Alpha Phi Sigma Honor Society

  Alpha Phi Sigma recognizes academic excellence of Undergraduate and Graduate students of Criminal Justice

  as well as Juris Doctorate students.\n\nThe goals of Alpha Phi Sigma are to honor and promote academic excellence

  community service

  educational leadership

  and unity.\n\nAlpha Phi Sigma is the only Criminal Justice Honor Society which is a certified member of the Association of College Honor Societies and affiliated with the Academy of Criminal Justice Sciences.

  Pi Lambda Theta Honor Society

  Pi Lambda Theta

  a division of PDK International

  is one of the nation’s most prestigious education honor societies. Established in 1910

  Pi Lambda Theta serves to recognize outstanding students who intend to pursue careers in education. With more than 185

  000 individuals who have been inducted across the nation

  membership signifies a commitment to academic excellence and the teaching profession.

  Kappa Delta Pi

  Kappa Delta Pi (KDP)

  International Honor Society in Education

  was founded in 1911 to foster excellence in education and promote fellowship among those dedicated to teaching. For over a century

  the Society has consistently grown

  starting with a local chapter to become the international organization it is today

  with an initiated membership that exceeds 1.2 million!\n\nUsing a variety of programs

  services

  and resources

  KDP supports and advances educators throughout the phases and levels of their teaching careers.

  Gamma Beta Phi National Honor Society

  The Gamma Beta Phi Society is a national honors and service society. Our watchwords are service

  scholarship

  and character

  and we aim to broaden our members’ academic and philanthropic lives so that they may graduate ready to make a difference in the world.

  eTROY Staff Spirit Award

  Troy University eTROY

• 2010

  Master's Degree

  The purpose of the Master of Science in Adult Education (MSADE) program is to offer students an opportunity to acquire proficiency

  knowledge

  and skills in the social context of adult education

  program development and management

  and the facilitation of adult learning.\n\nThis program prepares students for careers in such areas as industry

  continuing professional education

  training and program development

  instructional technology

  corporate consulting

  health care

  post-secondary education

  government agencies

  non-profit organizations

  professional organizations

  and professional military education.

  Adult Education

  Kappa Delta Pi Honor Society

  Troy University

• 2007

  Master's Degree

  Whether you're seeking employment with a federal

  state or local government or non-profit agency or desire to serve in the public sector or as a private sector employee working with or for a government entity

  Troy University's Master of Public Administration excels in training public leaders and provides an excellent foundation for a career or advancement in public service. The MPA degree equips graduates to rise to upper-level

  supervisory and administrative positions within governmental or nonprofit organizations.

  Public Administration

  Alpha Phi Sigma Honor’s Society

  Troy University

• 2003

  Bachelor of Science - BS

  The purpose of the undergraduate program in political science is to provide knowledge and skills necessary to prepare individuals for: (1) entry level leadership positions in government service

  public management

  or the military; (2) a sufficient level of academic skills necessary to gain entry into and succeed in advanced

  graduate study in the field of political science or post-graduate professional education

  such as law school; and (3) work in a position in the private sector

  such as journalism

  communication

  and business where knowledge of politics

  public policy or governmental relations is of particular importance. Political Science studies political and governmental systems

  processes

  policies

  and events with an emphasis on understanding the relationships that lie beneath them.

  Political Science/ Public Administration

  Troy University

  Bachelor of Science - BS

  TROY’s undergraduate criminal justice major provides students with the opportunity to learn about the criminal justice system from instructors with real-life experiences. Students are provided\nan opportunity to gain a comprehensive understanding of law\nenforcement

  the courts

  and corrections equipping them to assist in shaping criminal justice policy.

  Criminal Justice

  Troy University

  Concepts

  Programs & Resources in Adult Education

  Foundation of Education for Adult Learners

  Teaching the Disadvantaged Adult Learner

  Public Human Resouce Management

  Trends & Issues in Adult Education

  Principles of Instructional Design

  Curriculum Development for Adult Education

  Program Evaluation

  Governmental Budget & Finance Management

  Organizational Behavior

  Learning Styles in Adult Education

  Curriculum & Program Planning

  Professional Development

  Method of Teaching in Adult Education

  Distance Learning Strategies

  Instructional Design

  Troy University

  F21-6372-1F1

  OSCQR

  The State University of New York

  OLC Innovate 2019 Pre-Conference Workshop

  OLC Conferences

  CREDLY-17388858

  Certified Hybrid Classroom Instructor

  Auburn University

  Pi Lambda Theta

  Pi Lambda Theta Honor Society Member

  CREDLY-14204814